asterisk users - Jul 2007 - Queues monitoring software - OrderlyStats now FREE

Hello Voipcrazy,

It's funny you should mention that - we've just released (as in today) a
FREE version of our OrderlyStats service for call centre and queue monitoring
and management.

OrderlyStats features realtime (synchronous/message-based) display of all queue,
agent and caller events so you can see what's happening in your call centre
as it happens.

The control panel feature allows you to reassign agents and penalties on the
fly.

Our Agent Bar tool also helps agents log in and out of their queues, and enter
Pause for wrap-up at the touch of a button, in addition to displaying realtime
wallboard-style queue information.

Furthermore, we automatically produce a wealth of historical statistics,
allowing you to track caller trends and analyse staffing requirements across
your queues.

You can sign up now at http://www.orderlyq.com/freestats.html .  

It would certainly be worth your while to take a look, especially if you're
considering spending money on QueueMetrics.

Thanks for reading,

 Matt.

voipcrazy at gmail.com wrote
Hello all,

A client of us, needs a queue monitoring system. In realtime he needs to now
the PRI status, the agents logged in and logged out, the number of received
calls by agent, ....,etc.
I am not a call center specialist and i want to find a call center software
to offer to my client that fits his needs.
I need a monitoring solution for incomming and outgoing calls and a queue
management interface to create and/or modify queues or agents.

Any one of you could has instalesd this kind of software? Which one?
Which one could you recomend me?

Thanks in advance.

Voipcrazy.