search for: orderlystat

Hi, Is anyone here using OrderlyStats with asterisk in a call center setting? If so what what is your experience with it? Is that software really free for asterisk users? Or is there a better option out there? Thanks,

Hello Voipcrazy, It's funny you should mention that - we've just released (as in today) a FREE version of our OrderlyStats service for call centre and queue monitoring and management. OrderlyStats features realtime (synchronous/message-based) display of all queue, agent and caller events so you can see what's happening in your call centre as it happens. The control panel feature allows you to reassign agents and...

Hi Gabriel, Yes this information is shown in real-time and also in historical reports with the OrderlyStats system. OrderlyStats is now available as a Server Edition you can download and install yourself, as well as the FREE managed service. You can get it at http://www.orderlyq.com/statistics.html Hope this helps, Matt. Gabriel Ortiz wrote: Hi all, Is there a way to get the time that a sp...

Hi Everyone, There are a few things I like in OrderlyStats, specially some graph presentations and the fact that if agent puts someone on HOLD or PAUSE it shows fine. 1 -But I see a lot of similarities in pricing, descriptions, wording on both sites. Were these same projects forked out? or is it still both owned by the same company? 2- What are the main...

Hi! I am looking for a tool (application or webinterface) which shows me the current status of an Asterisk server, e.g.: - Status of the SIP peers (registered/offline) - current incoming and outgoing calls - start-time, numbers, some history - history (calls stopped in the last 15 minutes, who hang up?) - should be possible to link those calls to the relevant SIP peers -

Greetings, list! My boss would like some statistics on how many calls are answered out of specific queues during a given time period, and I'm not sure how exactly to obtain those stats. Here's how our queue system works. 1) Call comes in and enters our 'ring' queue where the phones ring for 15 seconds (caller hears the standard ring tone). 2) After 15 seconds, the caller

...up 4002 -> Lync Extention 5002 Ring Group 4003 -> Lync Extention 5003 This all works beautifuly! The problem I have is on transfers. If Lync extension 5001 trasnfers to Lync extension 5010, Asterisk is unaware of the transfer and shows that 5001 is still active with the call. We're using OrderlyStats to monitor the queue so I watch the "Talking" counter just keep counting instead of being aware the transfer took place. Now to me, that says to me that the transfer took place within Lync so Asterisk is unaware of the transfer. So my next step was to enable Refer support in Lync so Lync...