asterisk users - Mar 2007 - Setting a call to be recorded before Xfer?

I need to allow the company operator to decide whether to record a call.
(Car dealership that needs to coach salespeople).  They don't want to record
every sales call, just for the purposes of coaching certain employees on an
ad hoc basis.

The situation is:
a. Call comes in on PSTN PRI
b. Call is routed to operator in dialplan
c. Operator ascertains that its a sales call for a salesman in need of
coaching
d. Operator needs to set the call to record status
e. Operator xfers the call to the salesman
f. Salesman answers the call, completes the communication and hangs up.
g. Sales manager can review the call and coach the salesman.

Since a new channel is created at the point of transfer, how can I flag the
channel to be created as one to be recorded?
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Maybe have 2 extensions for all the sales people.

 

Calls to 7xx ring their desk extension

Calls to 8xx ring their desk extension but also send mp3 of the call via
email to sales person and sales manager.

 

 

Regards,

Dean Collins
Cognation Pty Ltd
dean@cognation.net
<mailto:dean@cognation.net> +1-212-203-4357 Ph
+1-917-207-3420 Mb
+61-2-9016-5642 (Sydney in-dial).

________________________________

From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of J French
Sent: Saturday, 31 March 2007 6:37 PM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Setting a call to be recorded before Xfer?

 

I need to allow the company operator to decide whether to record a call.
(Car dealership that needs to coach salespeople).  They don't want to
record every sales call, just for the purposes of coaching certain
employees on an ad hoc basis.  

 

The situation is:

a. Call comes in on PSTN PRI

b. Call is routed to operator in dialplan

c. Operator ascertains that its a sales call for a salesman in need of
coaching

d. Operator needs to set the call to record status

e. Operator xfers the call to the salesman

f. Salesman answers the call, completes the communication and hangs up.

g. Sales manager can review the call and coach the salesman.

 

Since a new channel is created at the point of transfer, how can I flag
the channel to be created as one to be recorded?

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