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2007 Mar 31
1
Setting a call to be recorded before Xfer?
I need to allow the company operator to decide whether to record a call.
(Car dealership that needs to coach salespeople). They don't want to record
every sales call, just for the purposes of coaching certain employees on an
ad hoc basis.
The situation is:
a. Call comes in on PSTN PRI
b. Call is routed to operator in dialplan
c. Operator ascertains that its a sales call for a salesman in