search for: agentcall

...I'm currently trying to understand the various Asterisk manager events, for normal calls I can now successfully keep track of them, understand when they finished, if they were answered or not, handle transfers etc etc. The problem I've got is with queues. In my system for example I used AgentCallbackLogin. I can handle the renaming that happens when a call is connected to an Agent, the problem I've got is determining what queue a call to an agent is from (I have the same agents in multiple queues). The reason I'm having problems, is that the AgentCalled event doesn't have a...

...timeout expires. This continues a few times before the next available agent is tried. I am using CVS of August 17 but I have read in the list that roundrobin worked fine since earlier in August. Does anyone know if this has been fixed in earlier CVS or is it supposed to work like this? outgoing agentcall, to agent '8601', on 'Local/4302@default-9665,1' -- Executing Dial("Local/4302@default-9665,2", "OH323/h323:BYEXTENSION@10.0.100.112") in new stack -- Called 8601 -- Called h323:4302@10.0.100.112 -- Nobody picked up in 15000 ms -- Hungup '...

...0|*|*|*?default|s|7") in new stack Apr 5 14:02:42 VERBOSE[23363] logger.c: -- Goto (default,s,7) Apr 5 14:02:42 VERBOSE[23363] logger.c: -- Executing Queue("Zap/5-1", "extensions-home|tr|||25") in new stack Apr 5 14:02:42 VERBOSE[23363] logger.c: -- outgoing agentcall, to agent '3005', on 'Local/413@default-2959,1' Apr 5 14:02:42 VERBOSE[23363] logger.c: -- Called Agent/3005 Apr 5 14:02:42 VERBOSE[23363] logger.c: -- outgoing agentcall, to agent '3002', on 'Local/510@default-25e1,1' Apr 5 14:02:42 VERBOSE[23363] logge...

...g the sending of a URL to an XLite softphone when a call is in queue. See the output of the CLI below: -- Executing Queue("Zap/69-1", "q_sample|tT|http:// www.google.com/") in new stack -- Started music on hold, class 'default', on Zap/69-1 -- outgoing agentcall, to agent '1000', on 'Local/ 1000@agents-1b94,1' -- Called Agent/1000 -- Executing Dial("Local/1000@agents-1b94,2", "SIP/1000|20|t") in new stack -- Called 1000 -- SIP/1000-cb3b is ringing -- Agent/1000 is ringing -- Starting simp...

> -- Started music on hold, class 'default', on > SIP/193.111.200.67-0815c790 > -- outgoing agentcall, to agent '1001', on 'Local/201@sip-0add,1' > -- Called Agent/1001 > -- Executing Dial("Local/201@sip-0add,2", "SIP/101|20|tr") in new > stack > -- Called 101 > -- Agent/1001 is ringing > -- SIP/101-6fe1 is ringing > -...

Dialing an Agent in version 1.0.7 works fine, here's what shows up in the CLI: -- Executing SetCIDName("SIP/518-6071", "Calling Agent4000") in new stack -- Executing Dial("SIP/518-6071", "Agent/4000|30|t") in new stack -- outgoing agentcall, to agent '4000', on 'Local/517@sip-007f,1' -- Called 4000 -- Executing Dial("Local/517@sip-007f,2", "SIP/517|30|t") in new stack -- Called 517 -- SIP/517-39f4 is ringing -- Agent/4000 is ringing -- SIP/517-39f4 answered Local/517@sip-007f...

Here is the full "transaction" -- outgoing agentcall, to agent '1001', on 'Local/3044@local-4fee,1' -- Called Agent/1001 -- Executing Macro("Local/3044@local-4fee,2", "sipline|3044") in new stack -- Executing Dial("Local/3044@local-4fee,2", "SIP/3044|20|t") in new stack -- Called...

I am getting this on the console once people call in -- outgoing agentcall, to agent '1001', on 'Local/3044@local-fd6d,1' -- Called Agent/1001 -- Executing Macro("Local/3044@local-fd6d,2", "sipline|3044") in new stack -- Executing Dial("Local/3044@local-fd6d,2", "SIP/3044|20|t") in new stack -- Called...

...5 second timeout and a 5 second wait time before trying next agent. I get the same message in console for each agent attempt: -- Executing Queue("SIP/3044-56e4", "cytelcs") in new stack -- Started music on hold, class 'default', on SIP/3044-56e4 -- outgoing agentcall, to agent '3091', on 'Local/3091@cytel-internal-26c5,1' -- Executing Dial("Local/3091@cytel-internal-26c5,2", "SIP/3091|15|tr") in new stack -- Called 3091 -- Called Agent/3091 -- Agent/3091 is ringing -- Nobody picked up in 5000 ms == Spawn...

...ut on those events: -- Accepting voice call from '1797808366' to '12298890' on channel 0/1, span 1 -- Executing Queue("Zap/1-1", "reception") in new stack -- Started music on hold, class 'default', on channel 'Zap/1-1' -- outgoing agentcall, to agent '1003', on 'Local/1003@public-phones-548f,1' -- Called Agent/1003 -- outgoing agentcall, to agent '1000', on 'Local/1000@public-phones-c4bb,1' -- Called Agent/1000 -- Executing Macro("Local/1003@public-phones-548f,2", "call-us...

...;SIP/1002-b119' All is fine so far and it works as advertised. Now I am attempting a call via queue: -- Executing Queue("SIP/1002-74e9", "Auth-Enq|t") in new stack -- Started music on hold, class 'default', on channel 'SIP/1002-74e9' -- outgoing agentcall, to agent '1001', on 'Local/1001@from-sip-de56,1' -- Executing Dial("Local/1001@from-sip-de56,2", "SIP/1001||tS(30)") in new stack -- Setting call duration limit to 30 seconds. -- Called 1001 -- Called Agent/1001 -- SIP/1001-d43c is ringing...

...t' in context 'info' -- Executing Answer("SIP/86-a9b4", "") in new stack -- Executing Queue("SIP/86-a9b4", "info|tn||100") in new stack -- Started music on hold, class 'default', on channel 'SIP/86-a9b4' -- outgoing agentcall, to agent '101', on 'Local/85@info-a0b7,1' -- Executing Answer("Local/85@info-a0b7,2", "") in new stack -- Called Agent/101 -- Agent/101 answered SIP/86-a9b4 Jan 29 14:35:30 WARNING[2591]: file.c:509 ast_openstream_full: File 100 does not exist in any...

...=> 235,,Agent 2 extensions.conf [agents] exten => 223,1,SetVar(BASEEXTEN=${EXTEN}) exten => 223,2,Dial(SIP/${EXTEN},24,rt) exten => 223,3,Hangup exten => 235,1,SetVar(BASEEXTEN=${EXTEN}) exten => 235,2,Dial(SIP/${EXTEN},24,rt) exten => 235,3,Hangup [features] exten => 904,1,AgentCallbackLogin(${CALLERIDNUM}|${CALLERIDNUM}@agents) exten => 904,2,Hangup exten => 905,1,Dial(Local/seagentlogout@features/n,,D(#)) exten => seagentlogout,1,AgentCallbackLogin(${CALLERIDNUM}) exten => seagentlogout,2,Hangup [support] exten => 1,1,DigitTimeout(2) exten => 1,2,Background...

...[29691] logger.c: -- Agent/7132 is circuit-busy Jun 16 15:48:20 DEBUG[29691] chan_agent.c: Hangup called for state Down Here rings 15 seconds, no problem -----> Jun 16 15:48:20 DEBUG[29691] chan_agent.c: Hungup, howlong is 15, autologoff is 60 Jun 16 15:48:20 VERBOSE[29691] logger.c: -- outgoing agentcall, to agent '7131', on 'Local/7175@from-internal-5c88,1' Jun 16 15:48:20 VERBOSE[29691] logger.c: -- Called Agent/7131 Jun 16 15:48:20 DEBUG[29705] pbx.c: Expression result is '0' Jun 16 15:48:20 DEBUG[29705] pbx.c: Not taking any branch Jun 16 15:48:20 DEBUG[29705] pbx.c: Fun...

Hi, What does the following error mean: Apr 5 12:39:40 NOTICE[22755] app.c: Huh....? no dial for indications? Here is the 'full' log around the error: Apr 5 12:38:24 VERBOSE[22755] logger.c: -- outgoing agentcall, to agent '3002', on 'Local/510@default-6b6c,1' Apr 5 12:38:24 VERBOSE[22755] logger.c: -- Called Agent/3002 Apr 5 12:38:24 VERBOSE[22755] logger.c: -- outgoing agentcall, to agent '3001', on 'Local/411@default-eaff,1' Apr 5 12:38:24 VERBOSE[22755] logge...

Hi, I am setting up a small call center using *. I have ZAP setup for incoming calls and IAX setup for agents. Agents login using AgentCallbackLogin. When customers call, it's getting picked up and when queue is trying to call back the agents, I am getting error. I am using CVS HEAD, and updated just now. The error is: -- Executing Answer("Zap/1-1", "") in new stack -- Executing Goto("Zap/1-1&qu...

...on hold, class 'default', on Zap/12-1 -- Stopped music on hold on Zap/12-1 -- Playing 'queue-youarenext' (language 'en') -- Told Zap/12-1 in tech their queue position (which was 1) -- Started music on hold, class 'default', on Zap/12-1 -- outgoing agentcall, to agent '139', on 'Local/5939@intra-office-4df7,1' outgoing agentcall, to agent '139', on 'Local/5939@intra-office-44f6,1' -- Called Agent/@4 -- Called 5939 -- SIP/5939-a1c8 is ringing -- Agent/139 is ringing -- SIP/5939-a1c8 answered Local/593...

Hi, I have a small call center with 4 Zap lines and 4 agents. Agents login using sip phones with AgentCallbackLogin. I occasionally gets a complaint that when customers call the call center, after the initial greeting is over the call gets cut after playing the thank you message. I started investigating and found that that happens when the call gets transferred to an agent who is making an outbound...

...] -- Executing [501 at queues:2] Queue("Local/84776114 at outgoing_campaign-d2c3,1", "501") in new stack [Oct 22 23:42:05] -- Started music on hold, class 'default', on channel 'Local/84776114 at outgoing_campaign-d2c3,1' [Oct 22 23:42:05] -- outgoing agentcall, to agent '10009', on 'Local/1000 at default-4a9e,1' [Oct 22 23:42:05] -- Executing [1000 at default:1] Dial("Local/1000 at default-4a9e,2", "SIP/1000") in new stack [Oct 22 23:42:05] -- Called 1000 [Oct 22 23:42:07] -- SIP/1000-0895df08 is ringing [O...

I am using the CVS version as of July 23, 2004. Is the queuetimeout option not available in that cvs? If not, how do I go about applying one of the queue patches without taking my system down?