similar to: Maximum talktime in a queue?

Displaying 20 results from an estimated 5000 matches similar to: "Maximum talktime in a queue?"

2009 Aug 17
3
queue_log in mysql and file
Hi, I am using RT engine to log queue_log to a mysql database. My extconfig is [settings] queue_log => mysql,asterisk16_production Logging to mysql is working fine. But I find that the queue_log file now only has QUEUESTART lines for eg: 1250519094|NONE|NONE|NONE|QUEUESTART| 1250519186|NONE|NONE|NONE|QUEUESTART| How can I have queue_log in both db as well as in a file? thanks and
2006 Jan 08
3
Monitor Logged in Agent's conversation
Hi, Is it possible to monitor conversation of logged in Agents? Currently I am using ZapScan to monitor incoming calls, but I would like to monitor individual agents. raj
2009 Feb 27
1
Realtime mapping for 'queue_log' found to engine 'odbc', but the engine is not available
Hi, I am trying to log queue_log to odbc (MS SQL) I have res_odbc.conf configured and modules.conf have preload => res_odbc.so preload => res_config_odbc.so extconfig.conf has queue_log => odbc,asterisk. When I start asterisk I get the following messages. The important one being: Realtime mapping for 'queue_log' found to engine 'odbc', but the engine is not available
2008 Dec 19
2
Conference with an AGI inside Queue for password change
Hi, I have a typical call center with queues and agents added via AddQueueMember. One of my requirement is to implement a forgot password function. If a caller does not remember the password, he calls up an unauthenticated line and the agent manually authenticates him. Then the caller should have a provision to reset his password. The requirement is that the agent should not know the new password
2009 Jul 03
1
DTMF is not working occasionally over IAX Trunk
Hello, I have a 3 server asterisk configuration where one asterisk (say A) (v 1.4.25) has a digium card connected to E1 from which calls are routed to another asterisk server (B) (1.6.0.9) over IAX trunk from which calls get routed to third server (C) (1.6.0.9) again via IAX trunk. SIP clients are connected to third server. A is the PSTN termination server, B runs the menu and AGI and C is where
2007 Apr 17
2
CDR datasets
Hello list, I have been working lately on a small CDR parsing utility, and would like to do some performance testing on it. I am looking for some - possibly large - real-life Asterisk CDR datasets to run some performance monitoring. Anybody's got some CDRs that can be shared? Thanks in advance, l. -- Loway Research - Home of QueueMetrics http://queuemetrics.com
2006 Dec 29
2
Disconnect supervision in India?
Hey all, anyone know the status of disconnect supervision on POTS lines in India? Set up an asterisk box, TDM cards, in Mumbai, and doesn't seem to have disconnect supervision...... Thanks -- Chris Earle System Solutions Specialist
2008 Mar 04
3
incoming call popup
hi, can you recommend "clean&simple&stable" solution for incoming call popup (in browser)? i'm using flash operator panel now but i want something without flash (maybe something in AJAX?) thanks --------------------------------------- Marek Cervenka =======================================
2006 Oct 20
2
noise gate for asterisk?
Hi list, I have a client with a strange requirement: putting a noise gate on the Asterisk channel. For those who are not familiar with them, noise gates are used in musical instruments to avoid entering low-level noise into the amp system. What they basically do is, they measure the volume of the channel, and when it's too low they just let the channel close, i.e send perfect silence,
2005 Sep 17
2
AgentCallbackLogin and calling outside
Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails
2006 Oct 31
1
S(x) - Hang up the call after 'x' seconds - Not working from queue
Hi, I have a requirement to limit the calls to our agents via a queue to 5 minutes. I had posted this to a previous thread by name "Maximum talktime in a queue?" One work around that was suggested was to use the S(x) in the dial command to the agents, so that all calls to that extension would be terminated after x seconds. So I modified the dial command to the agent as: exten =>
2009 Jan 12
1
RTCP SR transmission error, rtcp halted
Hi, While looking for the cause of disturbance in call I found this error coming in console RTCP SR transmission error, rtcp halted Google search only shows some bug reports relating to MOH and Hold. What could cause this message? Could this be a symptom causing call disturbance? Where should I start digging to find out the reason for this error? I am using Asterisk 1.4.19 with zaptel 1.4.9.2
2008 Apr 03
1
Combined patch fixing queue-state and bug12127 for 1.4.x
Hi, I am using asterisk-1.4.15, and using AddQueueMember to add SIP interface to the queue. Each sip interface is member of multiple queues The queue does not recognize that an agent is busy and keeps trying to call the busy agent. I have identified two patches that can fix the problem, one at http://www.scopserv.com/download/asterisk-1.4.17-state_interface.diff in thread
2013 May 14
4
dial and bridge
Hi all, I need some advice - I have been working on originating multiple calls using AMI and then joining them. What I want to do is: - dial call 1 (where the caller is in a "channel" format, like SIp/1234 or Local/1234 at ext) and "park" it somehow - dial call 2 (where again the caller is in channel format) and join it to the previous call. As a requirement, I cannot use the
2009 Feb 18
2
Setting SIP header on agent calls made by a queue
Hello list, I am trying to set a custom SIP header on all calls that are made by the app queue because I want to track a certain state at the SIP level. If I use the following code: exten => s,n,SIPAddHeader(X-Unique-ID: ${UNIQUEID}) exten => s,n,Queue(myQueue) this works fine for the FIRST call made from the queue to an agent; but if that call does not go through, it's not repeated
2007 Feb 22
3
New tutorial: DTMF tone detection
Hello list, I have prepared a small tutorial today that deals with how to avoid Asterisk rebuilding DTMF tones when using it to connect industial appliances that use DTMF. You can find it at: http://astrecipes.net/index.php?n=248 I know it isn't everybody's piece of cake, but I thought somebody could be interested as well :) l. -- Home of QueueMetrics -
2006 Nov 09
2
A couple of new tutorials: installing * 1.4 and the Asterisk GUI
Hello list, I have prepared a couple of new tutorials you may find interesting: - Installing an Asterisk 1.4 beta system - at http://astrecipes.net/?n=216 - Installing the Digium's Asterisk GUI for 1.4 - at http://astrecipes.net/?n=217 It's nothing too complex, but you may find them interesting, especially the new Asterisk GUI. Any comment is welcome - the site is a wiki, so feel
2013 Jan 05
8
Detect Low Quality Calls - Realtime
Hi there, I support a large number of enterprise users who contractually must connect to our support center via a 4G VOIP connection. I simply want to be able to auto detect all poor quality calls in realtme (as they are being made), play a message and drop the call - without user intervention. All decent call quality calls will be allowed through - to be handled by support staff. Its a
2008 Mar 17
1
update_call_counter: Call to peer '2509' rejected due to usage limit of 1?
Hi, I am using asterisk-1.4.15, My sip configs is like [2501] type=friend username=2501 secret=2501 canreinvite=no host=dynamic dtmfmode=rfc2833 context = sip disallow=all allow=ulaw incominglimit=1 nat=1 queue.conf is like [gen-enq] joinempty = yes musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes
2013 May 31
1
WebRTC softphone for Asterisk - any suggestion?
Hi All, I wonder if any of you has some suggestions on which WebRTC client/softphone to use for a click-to-dial, webpage hosted solution. Any suggestions? Thanks l. -- Loway - home of QueueMetrics - http://queuemetrics.com Test-drive WombatDialer beta @ http://wombatdialer.com -------------- next part -------------- An HTML attachment was scrubbed... URL: