similar to: Queues and hangup caller on Agent hangup

hi list, i have a question about the args of queue: when we use Queue() app, there are some arguments than can use. help from CLI: Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule]]]]]]]]) well.. i'm trying to identify who has taken the call on a queue, and, when agent conected, launch a macro with some args based on who takes the call i do: exten =>

Hi all, I have configured asterisk and a2billing.for inbound i have also configured did and its forwarded to sip extensions. But i want to enable queues with inbound numbers(DID).But i could not find a way to do this in a2billing. I want enable that if some did comes to asterisk/a2billing it should be forwarded to queues not sip extensions and their i want to enable hunting so if one

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following

Hello list, I am trying to set a custom SIP header on all calls that are made by the app queue because I want to track a certain state at the SIP level. If I use the following code: exten => s,n,SIPAddHeader(X-Unique-ID: ${UNIQUEID}) exten => s,n,Queue(myQueue) this works fine for the FIRST call made from the queue to an agent; but if that call does not go through, it's not repeated

Hello, I am running Asterisk 11 on CentOS 6.x. I have configured several queues as follows in extensions.conf: exten => s,1,Queue(myqueue,rtnC,18) same => n,Background(user_unavail) same => n,WaitExten(10) exten => 1,1,Voicemail(1111 at my-vm,s) This rings the phones in the queue for 18 seconds. If no queue members answer, the caller is then prompted to press 1 and leave a

----- Original Message ----- > From: "John Kiniston" <johnkiniston at gmail.com> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> > Sent: Tuesday, July 28, 2015 12:12:05 PM > Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered > > In your queues.conf do you

Hi I am facing an issue where asterisk cannot see the queues that exist in my database through realtime. I am using res_odbc and a local mysql database. If I run: realtime load queues name myqueue I get "No rows found matching search criteria.", however if I do the same for a peer: realtime load sippeers name Then I get a result. Since my queues table is in the same database as my

I've got another issue I can't quite figure out and a search of the archives and Google turn up nothing... Say a call comes in (these are all via SIP) and is sent into a Queue(myqueue,t,,,300). Note the "t" to allow whomever receives the call to transfer it. The call is enqueued, and the logged in agents ring as expected. An agent answers the call, and begins chatting. He

Hi everyone: I've searching for a while and haven't found what i need. The thing is that i have a tdm422p with the two fxo ports connected to the pstn. I want my sip users to be able to call other numbers(any number) in the pstn through my zap fxo channels. I have a big number of sip users so as you can imagine there will be congestion when some of them(more than two!!) want to call

Hello list, when I sent an incoming call first to a queue and after the timeout to a dial-command, while the correspondent's phone rings there is no ringtone for the caller... So it goes like this : 1. dial(SIP/account1,20) 2. queue(myqueue,,,,20) 3. dial(SIP/account2) In step 1 there is a ringtone for the caller. In step 2 there is musiconhold (class default) for the caller. In step 3

Hi, I'm a little bit stuck with Queue app. I'm putting callers into the queue and have them hear music on hold when all (static) agents are busy. This is easy. But when agent become available I want the caller to hear a ringing tone (with message that his call has been routed to the support representative). Is this somehow doable? Thanks, David

On 21-11-16 15:17, Matthew Jordan wrote: > > On Mon, Nov 21, 2016 at 7:05 AM, Jonas Kellens > <jonas.kellens at telenet.be <mailto:jonas.kellens at telenet.be>> wrote: > > Hello > > when using Asterisk version 13.12.2 I notice that it takes up to > 30 seconds (sometimes even longer) for a call queue to call its > members. > >

I enabled the logs on the mysql database and ran : realtime load queues name cou0002-test in the mysql log I can see that the proper select statement is being executed: 2018-12-04T16:29:27.253094Z 229 Query SET SESSION TRANSACTION ISOLATION LEVEL READ COMMITTED 2018-12-04T16:29:27.254384Z 229 Prepare SELECT * FROM queues WHERE name = ? 2018-12-04T16:29:27.254902Z 229

Hello when using Asterisk version 13.12.2 I notice that it takes up to 30 seconds (sometimes even longer) for a call queue to call its members. Example 1 : [Nov 21 08:17:57] pbx.c: Executing [queue at pbx-routing:15] Queue("SIP/incoming-00000246", "myqueue1,,,,300,,,") in new stack [Nov 21 08:17:57] res_musiconhold.c: Started music on hold, class 'default', on

Hello, when picking up an incoming call from one ip phone on another ip phone, the call terminates after about 5 to 10 seconds. When reading out the hangup cause variable in the h-extention of the dialplan, the hangup cause seems to be 111. In the dialplan output, you can see that SIP-peer sipacc3 picks up the incoming channel SipAgenT01-00001454, and the call is answered. After 7 seconds,

Hello, I add a member to a queue with AddQueueMember, but the Queue still indicates "joinempty" : Add member to queue : /-- Executing [queueadd at sub-GetParams:2] AddQueueMember("SIP/sip17-00005c1e", "myqueue11,member3") in new stack -- Executing [queueadd at sub-GetParams:3] NoOp("SIP/sip17-00005c1e", "AQMSTATUS = ADDED") in new stack/ ...

Hello Folks, I am setting up a call center but we have few agents so one agent is able to handle calls of different languages and different queues. For the agent to identify the caller, I want a popup to appear as the phone starts to ring with the caller's number, language (selected in the IVR), Queue (sales, support etc) and any other information (e.g a URL with parameters) I can send this

Dear all I've got call queuing working when calls originate from my local site. After testing I migrated it to calls originating from our voip provider- it should ring an extension, then queue . All works well apart from if the caller hangs up when queued: the call hangs around in the queue as a phantom until one of the extensions answers it and it is destroyed Am I doing something wrong?

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> <title></title> </head> <body bgcolor="#ffffff" text="#000000"> Hi all! <br> <br> I have 2 queues and 6 agents. <br> I don't

Hi, I have several agents, who all log into multiple queues. What I want to happen (but doesn't seem to be) is: Agent 5 is logged into queues 1,2,3 Agent 4 is logged into queues 1,3 A call comes into queue 1, and goes to agent 5. Agent 5 answers the call and finishes it. A call comes into queue 3. I want this call to go to Agent 4, as opposed to going to agent 5 (which is what it is doing