asterisk users - Mar 2006 - Agents on DND still receiving calls...

Fellow Asterisk Users,

I'm running Asterisk 1.2.5, and I've configured basic call queueing
using
agents. The problem I'm having is that agents who are on DND are still 
considered (by Asterisk) to be eligible to take calls. This means that calls 
will hit voicemail even when other agents who are not on DND are available. 
Any ideas how I can make agents ineligible to receive calls until they come 
off DND. I don't want agents to have to login/logout every time they step 
away from their desks.

Stephen Kratzer
CTI Networks, Inc.

On 3/28/06, Stephen Kratzer <kratzers@pa.net>
wrote:
> Fellow Asterisk Users,
>
> I'm running Asterisk 1.2.5, and I've configured basic call queueing
using
> agents. The problem I'm having is that agents who are on DND are still
> considered (by Asterisk) to be eligible to take calls. This means that
calls
> will hit voicemail even when other agents who are not on DND are available.
> Any ideas how I can make agents ineligible to receive calls until they come
> off DND. I don't want agents to have to login/logout every time they
step
> away from their desks.
>
 Use PauseQueueMember and UnpauseQueueMember, or, if you have Polycom
phones, you can use the integrated Polycom agent functionality with
the code available the branch listed in the following issue of Mantis:

 http://bugs.digium.com/view.php?id=6119


--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/

Do a trace with ngrep or ethereal and see if the phone is sending back a sip
DECLINE or similar. If it is, I'd say you have an Asterisk bug.

Doug.
> -----Original Message-----
> From: Stephen Kratzer [mailto:kratzers@pa.net]
> Sent: Tuesday, March 28, 2006 7:51 AM
> To: asterisk-users@lists.digium.com
> Subject: [Asterisk-Users] Agents on DND still receiving calls...
> 
> 
> Fellow Asterisk Users,
> 
> I'm running Asterisk 1.2.5, and I've configured basic call 
> queueing using 
> agents. The problem I'm having is that agents who are on DND 
> are still 
> considered (by Asterisk) to be eligible to take calls. This 
> means that calls 
> will hit voicemail even when other agents who are not on DND 
> are available. 
> Any ideas how I can make agents ineligible to receive calls 
> until they come 
> off DND. I don't want agents to have to login/logout every 
> time they step 
> away from their desks.
> 
> Stephen Kratzer
> CTI Networks, Inc.
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