similar to: Agents on DND still receiving calls...

Greetings and Merry Christmas, We're trying to implements a queue and agents login mechanism on our Asterisk. After going over the documentation, we're unsure if we got it right. We wish to setup a "hotdesk" mechanism, where an agent comes to a station with a PC & IP phone (that is defined as a sip friend user in sip.conf), dials a certain number (agent login extension),

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails

Howdy. I've been having trouble finding a fairly modern server that meets the following requirements: - Molex power connectors (don't want to use the Digium FXS power supply) - 4 PCI slots, one full-length (TDM2400P, 2xT100P, additional NIC) - dual power supplies - preferably dual CPUs >= 1GHz - preferably rack-mountable (3-4RU) - CentOS-friendly We'd also like to stay away from

I have put together this call forwarding and dnd config: I'm sure it can be dome with macro's but I couldn't figure that out... anyone care to input. 74 Turns DND on my phone will not ring, drops caller to voicemail... 73 Turns DND off 72+ext forward your extension to another extension and voicemail is left at the forwarded extension. 71 turns off call forwarding. ; dnd Could

I did a clean install to freepbx 2.6.1 and now when i do *76 i get a 1 second flash on the screen then the phone hangs up. the FOP says it is on DND but some ext are still getting calls. once i do a *76 FOP still says I am on dnd. I am running asterisk 1.6.0.21. before i was getting a message like dnd activated and dnd deactivated. i posted this on the freepbx site and here is what i got

I would like to determine through an AGI script if a specific SIP extension has DND on or off. I know that if the SIP client dialed *78 or *79 it is usually enough to just do a: database show dnd to fetch the DND status from the database. However, not all clients dial *78 or *79 (or whichever feature code is defined for DND). Some softphones such as SJPhone have a DND button. When pressed and

Running the latest * CVS and Cisco 7960G and 7940G phones with SIP 6.3 image. I have figured out how to turn on the DND feature through the Settings>Call Preferences>Do Not Disturb - Yes then Save. This puts the phone into DND On and shows a DND image above the far right soft key which you use to turn off DND. There should be a better way. An on/off toggle of the soft key that it

Hi all, I have looked at cisco docs and it says DND is set by pressing the services button and choosing DND. Does anyone know how to configure DND in the services.xml file. I've googled around and not found anything. When you enable it in SIPDefault.cnf it just allows you to use it once. Many thanks for all your amazing work. Daniel Niasoff

Hello - I've read Asterisk should be able to activate a do not disturb feature to turn off the ringers on extensions. I checked the wiki and can't find documentation for how to do it. Here's my attempt, added to extensions.conf: [dnd-on] exten => _#78,1,Answer exten => _#78,n,Wait(1) exten => _#78,n,Macro(user-callerid,) exten =>

Only slightly asterisk related I suppose, but hoping someone has attempted this... I have an old installation with a bunch of IP501s, and one died. I replaced it with an IP450, and the user sorely misses his DND button. I hated those DND buttons anyway, as I couldn't control them centrally. I'd *like* to program one of his softkeys to send a *XX sequence to do DND on the

Hi We have polycom 430,501 and 301 phones. Our customer does not need DND feature in any form. I can disable this feature from asterisk server but How can i disable this feature on phones. In the sip configuration file i found the parameter that change the phone behaviour during DND from busy to normal but still if the phone is in dnd mode the phone ringer would be off which is unacceptable.

i have posted this question couple of times and never really got any hits i wasn't able to provide any debug info Connected to Asterisk 1.6.0.21 currently running on phoneserver (pid = 3309) Verbosity is at least 4 == Using SIP RTP TOS bits 184 == Using SIP RTP CoS mark 5 == Using SIP VRTP TOS bits 136 == Using SIP VRTP CoS mark 6 == Extension Changed 117[ext-local] new

Is this a problem? What is dnd anyway? Thanks, Jim. May 2 10:44:08 DEBUG[6277] db.c: Unable to find key 'SIP/201' in family 'dnd' -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060502/7bf1f8ae/attachment.htm

Hi, I've noticed that when I set a phone on DND (phone-side DND, meaning it rejects calls with a busy status, SIP 486 response code I believe) the queue keeps on trying the phone over and over again. This creates issues in terms of CDR entries - in a scenario where there is only one phone on DND, and a delay between attempts of 1 second, the queue will attempt to ring the single phone

I've a big problem with SIP forwarding back into 'ringing groups' creating what can only be described as call storms :-( I have a 'ringing groups' of SIP phones with an effective dialplan (much simplified) like so: ; Purchase ledger [ptsn_inbound] exten => _846061,1,Dial(Local/6061 at groups) .... [groups] exten =>

Well, yes and no. I tested that before and it causes a silent ring instead of a call rejection. I actually want to disable the entire feature. So the phone always rings unless you're actually on the phone. Thanks for the reply though! Regards, Jan ________________________________ Fr?n: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] F?r Jerry

I am using Polycom IP600 phone. If I call a phone which has DND (do not disturb) enabled, the message to the caller will be "The person on extension ... is on the phone, please leave a message ...". Is there a way to pick the "person ... not available" message instead?

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Has anyone come up with a clever way of indicating DND is activated? I've thought of stutter dial tone and using the mwi, but have no idea how to implement these. I'm using Budgetones. My concern is that users will activate the DND, then forget about it not realizing that they are not receiving calls. Thanks, G

Hi, I'm looking to disable rejecting calls from my call center employees. They are using Polycom phones. Is there a way to either disable the reject/DND features on the Polycom phones (don`t think so) or have the Asterisk PBX ignore "Got SIP response 486 "Busy Here" back from 12.23.34.45" response from specific phones/SIP registrations and just keep on ringing?