Displaying 20 results from an estimated 37 matches for "pausequeuemember".
2007 Feb 15
1
Feeding digit input to PauseQueueMember
...m (Definity ProLogix) connected to my
Asterisk system via a T1 cable (all onsite). I'd like to get some of
these users on a queue hosted on the Asterisk. I've got it setup so
that it seems to work OK (calls flow normally), but I'd like the users
to be able to dial one extension to run PauseQueueMember, and another to
do UnpauseQueueMember.
Is something like this possible?
Answer
Playback (what extension to pause)
Get input <--- how do I do that?
PauseQueuemember (input from user)
Playback (agent paused)
Hangup
I have done most of this already in other contexts, but I cant figure
out how to...
2005 Aug 12
1
PauseQueueMember and UnpauseQueueMember
Hello,
Does anyone know the developer(s) of the app_queue.so application? I'm
looking for the PauseQueueMember and UnpauseQueueMember features of this
application for the open source version that only seem to be available
on the business edition of Asterisk.
Thank You,
Timothy Karl
tkarl@imminc.com
2011 May 05
1
Why is PQMSTATUS empty?
...user-callerid,SKIPTTL,)
exten =>
*0,n,Set(CALLBACKNUM=${IF($[${LEN(${AMPUSER})}=0]?${CALLERID(number)}:${AMPUSER})})
exten => *0,n,GotoIf($["${PQMSTATUS}" = "PAUSED"]?unpause,1:pause,1)
; Pause ourselves in one or more queues
exten => pause,1,NoOp()
exten => pause,n,PauseQueueMember(,Local/${CALLBACKNUM}@from-queue/n)
exten => pause,n,PauseQueueMember(,Local/${CALLBACKNUM}@from-internal/n)
exten =>
pause,n,GoSub(changePauseStatus,start,1(PQMSTATUS,PAUSED,unavailable))
exten => pause,n,Hangup()
; Unpause ourselves from one or more queues
exten => unpause,1,NoOp()
e...
2009 Apr 13
2
Agents on asterisk
Hi! I have a question about agents in asterisk.
In first place, agent login to asterisk (from the telephone)
The question is:
Can an agent take a break (using a function *(some number)) from the phone?
Thanks to all
Regards
--
Ing Francisco Roqu?
3Tech SRL
Plaza Paso N?92, EP B
Buenos Aires, Argentina.
www.3tech.com.ar
2007 Jul 05
1
Missing TRANSFER event in queue log when using Local Channels
...ocal channels because the non-state-based
wrapuptime blows when you have a channel in multiple queues (they can hang
up and get a call immediately so long as it's from a different queue). My
grand plan is to use the 'h' extension in the context where app_queue calls
my agents to invoke PauseQueueMember instead.
The problem is with the /n suffix to the channel name. With it, I lose
TRANSFER events. Without it, the 'h' extension gets invoked as soon as the
call is bridged to the agent.
My agent context looks like this:
[agents]
exten => 491,1,Dial(SIP/491,20)
exten => h,1,PauseQu...
2011 Mar 11
1
Automatically unpause a paused queue memeber - bad idea?
I have some cases when I want to pause a queue member and automatically unpause the queue member after a specified time.
Right now I am doing it by a AMI script, but was thinking if it is possible to add a parameter to PauseQueueMember like,
PauseQueueMember([queuename],interface[,options[,reason[,time]]]) where time will be how long (in seconds) the interface
will be paused. before brought back.
Maybe it is a bad idea, I dont know, what do you think?
-------------- next part --------------
An HTML attachment was scrubbed...
U...
2005 Oct 15
6
ACD calls to busy agents
One of my friends is facing this problems and I could not find any
solution to that. Hence this post.
In her Asterisk PBX, she has programmed about 10 agents, and strategy is
rrmemory. Everything works fine. When an agent has received an ACD call,
another call is not presented to him as long as he is on the ACD call.
However when an agent has made an outgoing call, he is still presented
another
2006 May 23
2
Queues - Can I PAUSE an agent instead of LOGGING OUT?
Hi,
If an agent doesn't take a call.. is there some way I can PAUSE them
instead of logging them out?
2006 Jan 16
2
Agents getting logged off agressively
I have a group of agents logged in to a queue that is set for ringall. The
agents are set to auto logoff if they don't answer in 15 seconds incase they
step away without logging out. That works fine, however, if they are on a
call and a new call comes in, they are getting logged out too. The phones
are ATA's connected via SIP. One thought is that the phones may be allowing
a second
2006 Jan 28
3
(Un)PauseQeueMamber usage
Does anyone have an example of hoe to use these two commands? I have read he
documentation, and I am still unclear on where this command goes, as part of
extensions.conf or where?
If someone could post a working example it would be most helpful.
Regards to all,
Joe
2006 Dec 26
2
Agent presence
...tor of their status - logged on, off and on
"pause". I'm using chan_agent for the agents, so agents are logged in
and out using AgentCallbackLogin (I know it's deprecated in 1.4, but
it's working well for us at the moment) and the agents are put on
"pause" using PauseQueueMember and UnpauseQueueMember.
I've figured out I can show whether an agent is logged in or out by
creating a "dummy" extension with a hint as follows:-
exten => 151,1,Dial(Agent/151)
exten => 151,hint,Agent/151
X-Lite quite happily shows the agent as Ready when they're logged...
2006 Jan 26
0
Pause/UnpauseQueueMember
Hello all. Anybody around that is utilizing the PauseQueueMember and
UnpauseQueueMember applications? Or even the AddQueueMember and
RemoveQueueMember applications? I'm trying to set these applications up to
function in relation to the agent number, rather than the extension the
agent is at. I'm not having much luck. Anybody have any pointers or
sugg...
2006 Apr 06
1
pause / unpausequeuemember
...s for Pausing and UnPausing queue members.
Is that a variable that is set up with the agent status (on call, available, not logged, paused) so that I could use it to make some logic in this extension?
exten => 111,1,Set(AGENTEPARADESLOGAR=${$[AGENTBYCALLERID_${CALLERIDNUM}]})
exten => 111,2,PauseQueueMember(|Agent/${AGENTEPARADESLOGAR})
exten => 111,3,Hangup
Or the only way out is to have different extensions for pausing and unpausing?
Thank you
Dov
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060406...
2008 Jan 13
2
Question about queues and the definition and agents
Paul wrote
>
>;Pause/unpause Queue
>exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)})
>exten => 424,2,Playback(unavailable)
>exten => 424,3,Hangup
>exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)})
>exten => 425,2,Playback(available)
>exten => 425,3,Hangup
>
Following your suggestion and a number of postings and ar...
2006 Jan 13
1
pause between queue calls for agents
Hi,
I want to setup a pause/break between calls coming from a queue to an agent.
If an agent is logged in only in one queue the wrapuptime parameter works. But
what can I do if the same agent is in more then one queue?
I found no parameter to configure a pause after a (incomeing) call and the
next call
(asterisk CVS-HEAD-04 / polycom ip500 sip phones)
thanks a lot for help
ciao,
morel
2006 May 22
1
A few queue questions
#1 - Is there anyway to 'cancel a wrap'? That is.. when an agent is
waiting their 45 seconds or so for the next call, is there anyway to
cancel that and continue taking calls?
#2 - I have agents who log into multiple queues. I have them staticly
assigned to all queues, but they log in with their agent ids (defined
in agents.conf). It seems that they will be wrapping on queue
2006 Dec 14
1
Show agent queue status on the phone?
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061214/0b08bc12/attachment.htm
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 3082 bytes
Desc: not available
Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20061214/0b08bc12/smime.bin
2015 Oct 09
0
Asterisk 11.20.0 Now Available
...- No audio at in-band announcements in ooh323
channel (Reported by Alexandr Dranchuk)
* ASTERISK-25346 - chan_sip: Overwriting answered elsewhere hangup
cause on call pickup (Reported by Joshua Colp)
* ASTERISK-25215 - Differences in queue.log between Set
QUEUE_MEMBER and using PauseQueueMember (Reported by Lorne
Gaetz)
* ASTERISK-25320 - chan_sip.c: sip_report_security_event searches
for wrong or non existent peer on invite (Reported by Kevin
Harwell)
* ASTERISK-25315 - DAHDI channels send shortened duration DTMF
tones. (Reported by Richard Mudgett)
* ASTERISK-...
2006 Mar 28
2
Agents on DND still receiving calls...
Fellow Asterisk Users,
I'm running Asterisk 1.2.5, and I've configured basic call queueing using
agents. The problem I'm having is that agents who are on DND are still
considered (by Asterisk) to be eligible to take calls. This means that calls
will hit voicemail even when other agents who are not on DND are available.
Any ideas how I can make agents ineligible to receive calls
2006 Jun 28
1
getting agentID and DNID help
...positions as the work
in shifts for 24 hour days. There are extensions on the desks and they
have unique agent login ID's.
This creats a small problem if i am trying to pause the agents from the
multiple queues that are in. 5 of them to be correct.
This is what i was thinking:
exten => PauseQueueMember(|Agent/${agentid}) ;
but i cant seem to manage to get the agentID from anywhere, I see that
once an agent has logged in there is a global variable
AGENTBYCALLERID_{EXTEN} set. Is there some way of using this to pause or
unpause the agent?
TIA
Terry