search for: pausequeuememb

...m (Definity ProLogix) connected to my Asterisk system via a T1 cable (all onsite). I'd like to get some of these users on a queue hosted on the Asterisk. I've got it setup so that it seems to work OK (calls flow normally), but I'd like the users to be able to dial one extension to run PauseQueueMember, and another to do UnpauseQueueMember. Is something like this possible? Answer Playback (what extension to pause) Get input <--- how do I do that? PauseQueuemember (input from user) Playback (agent paused) Hangup I have done most of this already in other contexts, but I cant figure out how...

Hello, Does anyone know the developer(s) of the app_queue.so application? I'm looking for the PauseQueueMember and UnpauseQueueMember features of this application for the open source version that only seem to be available on the business edition of Asterisk. Thank You, Timothy Karl tkarl@imminc.com

...user-callerid,SKIPTTL,) exten => *0,n,Set(CALLBACKNUM=${IF($[${LEN(${AMPUSER})}=0]?${CALLERID(number)}:${AMPUSER})}) exten => *0,n,GotoIf($["${PQMSTATUS}" = "PAUSED"]?unpause,1:pause,1) ; Pause ourselves in one or more queues exten => pause,1,NoOp() exten => pause,n,PauseQueueMember(,Local/${CALLBACKNUM}@from-queue/n) exten => pause,n,PauseQueueMember(,Local/${CALLBACKNUM}@from-internal/n) exten => pause,n,GoSub(changePauseStatus,start,1(PQMSTATUS,PAUSED,unavailable)) exten => pause,n,Hangup() ; Unpause ourselves from one or more queues exten => unpause,1,NoOp()...

Hi! I have a question about agents in asterisk. In first place, agent login to asterisk (from the telephone) The question is: Can an agent take a break (using a function *(some number)) from the phone? Thanks to all Regards -- Ing Francisco Roqu? 3Tech SRL Plaza Paso N?92, EP B Buenos Aires, Argentina. www.3tech.com.ar

...ocal channels because the non-state-based wrapuptime blows when you have a channel in multiple queues (they can hang up and get a call immediately so long as it's from a different queue). My grand plan is to use the 'h' extension in the context where app_queue calls my agents to invoke PauseQueueMember instead. The problem is with the /n suffix to the channel name. With it, I lose TRANSFER events. Without it, the 'h' extension gets invoked as soon as the call is bridged to the agent. My agent context looks like this: [agents] exten => 491,1,Dial(SIP/491,20) exten => h,1,Pause...

I have some cases when I want to pause a queue member and automatically unpause the queue member after a specified time. Right now I am doing it by a AMI script, but was thinking if it is possible to add a parameter to PauseQueueMember like, PauseQueueMember([queuename],interface[,options[,reason[,time]]]) where time will be how long (in seconds) the interface will be paused. before brought back. Maybe it is a bad idea, I dont know, what do you think? -------------- next part -------------- An HTML attachment was scrubbed......

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Hi, If an agent doesn't take a call.. is there some way I can PAUSE them instead of logging them out?

I have a group of agents logged in to a queue that is set for ringall. The agents are set to auto logoff if they don't answer in 15 seconds incase they step away without logging out. That works fine, however, if they are on a call and a new call comes in, they are getting logged out too. The phones are ATA's connected via SIP. One thought is that the phones may be allowing a second

Does anyone have an example of hoe to use these two commands? I have read he documentation, and I am still unclear on where this command goes, as part of extensions.conf or where? If someone could post a working example it would be most helpful. Regards to all, Joe

...tor of their status - logged on, off and on "pause". I'm using chan_agent for the agents, so agents are logged in and out using AgentCallbackLogin (I know it's deprecated in 1.4, but it's working well for us at the moment) and the agents are put on "pause" using PauseQueueMember and UnpauseQueueMember. I've figured out I can show whether an agent is logged in or out by creating a "dummy" extension with a hint as follows:- exten => 151,1,Dial(Agent/151) exten => 151,hint,Agent/151 X-Lite quite happily shows the agent as Ready when they're logge...

Hello all. Anybody around that is utilizing the PauseQueueMember and UnpauseQueueMember applications? Or even the AddQueueMember and RemoveQueueMember applications? I'm trying to set these applications up to function in relation to the agent number, rather than the extension the agent is at. I'm not having much luck. Anybody have any pointers or su...

...s for Pausing and UnPausing queue members. Is that a variable that is set up with the agent status (on call, available, not logged, paused) so that I could use it to make some logic in this extension? exten => 111,1,Set(AGENTEPARADESLOGAR=${$[AGENTBYCALLERID_${CALLERIDNUM}]}) exten => 111,2,PauseQueueMember(|Agent/${AGENTEPARADESLOGAR}) exten => 111,3,Hangup Or the only way out is to have different extensions for pausing and unpausing? Thank you Dov -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/200604...

Paul wrote > >;Pause/unpause Queue >exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)}) >exten => 424,2,Playback(unavailable) >exten => 424,3,Hangup >exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)}) >exten => 425,2,Playback(available) >exten => 425,3,Hangup > Following your suggestion and a number of postings and...

Hi, I want to setup a pause/break between calls coming from a queue to an agent. If an agent is logged in only in one queue the wrapuptime parameter works. But what can I do if the same agent is in more then one queue? I found no parameter to configure a pause after a (incomeing) call and the next call (asterisk CVS-HEAD-04 / polycom ip500 sip phones) thanks a lot for help ciao, morel

#1 - Is there anyway to 'cancel a wrap'? That is.. when an agent is waiting their 45 seconds or so for the next call, is there anyway to cancel that and continue taking calls? #2 - I have agents who log into multiple queues. I have them staticly assigned to all queues, but they log in with their agent ids (defined in agents.conf). It seems that they will be wrapping on queue

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...- No audio at in-band announcements in ooh323 channel (Reported by Alexandr Dranchuk) * ASTERISK-25346 - chan_sip: Overwriting answered elsewhere hangup cause on call pickup (Reported by Joshua Colp) * ASTERISK-25215 - Differences in queue.log between Set QUEUE_MEMBER and using PauseQueueMember (Reported by Lorne Gaetz) * ASTERISK-25320 - chan_sip.c: sip_report_security_event searches for wrong or non existent peer on invite (Reported by Kevin Harwell) * ASTERISK-25315 - DAHDI channels send shortened duration DTMF tones. (Reported by Richard Mudgett) * ASTERIS...

Fellow Asterisk Users, I'm running Asterisk 1.2.5, and I've configured basic call queueing using agents. The problem I'm having is that agents who are on DND are still considered (by Asterisk) to be eligible to take calls. This means that calls will hit voicemail even when other agents who are not on DND are available. Any ideas how I can make agents ineligible to receive calls

...positions as the work in shifts for 24 hour days. There are extensions on the desks and they have unique agent login ID's. This creats a small problem if i am trying to pause the agents from the multiple queues that are in. 5 of them to be correct. This is what i was thinking: exten => PauseQueueMember(|Agent/${agentid}) ; but i cant seem to manage to get the agentID from anywhere, I see that once an agent has logged in there is a global variable AGENTBYCALLERID_{EXTEN} set. Is there some way of using this to pause or unpause the agent? TIA Terry