asterisk users - Mar 2006 - Disappearing voicemail

Asterisk 1.2, Fedora Core 4:

When I leave a voicemail message, it writes the necessary files to the INBOX:

    msg0000.gsm
    msg0000.txt
    msg0000.wav
    msg0000.WAV

When I hang up, the files are erased.  There is no indication of anything 
untoward in the logs:

     -- x=0, open writing:  [...]/INBOX/msg0000 format: wav49, 0x99ce778
     -- x=1, open writing:  [...]/INBOX/msg0000 format: gsm, 0x99bed98
     -- x=2, open writing:  [...]/INBOX/msg0000 format: wav, 0x99cf5f0
     -- User hung up
     -- Hungup 'IAX2/phil-4'

Is it possible that Asterisk is attempting to move them someplace that 
doesn't exist?

Thanks as always for any insights you might provide.

Never mind.  The system was configured to delete the messages once they 
have been emailed.

Sorry.  Please ignore the previous message.
>Asterisk 1.2, Fedora Core 4:
>
>When I leave a voicemail message, it writes the necessary files to the
INBOX:
>
>    msg0000.gsm
>    msg0000.txt
>    msg0000.wav
>    msg0000.WAV
>
>When I hang up, the files are erased.  There is no indication of anything 
>untoward in the logs:
>
>     -- x=0, open writing:  [...]/INBOX/msg0000 format: wav49, 0x99ce778
>     -- x=1, open writing:  [...]/INBOX/msg0000 format: gsm, 0x99bed98
>     -- x=2, open writing:  [...]/INBOX/msg0000 format: wav, 0x99cf5f0
>     -- User hung up
>     -- Hungup 'IAX2/phil-4'
>
>Is it possible that Asterisk is attempting to move them someplace that 
>doesn't exist?
>
>Thanks as always for any insights you might provide.

Check you voicemail.conf file and make sure 'delete=yes' next to
the appropriate mailbox
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Check to make sure your minimum message length is very short.  You
should be able to view this in the full log.

Sean

Phil Freed wrote:
> Asterisk 1.2, Fedora Core 4:
>
> When I leave a voicemail message, it writes the necessary files to
> the INBOX:
>
> msg0000.gsm msg0000.txt msg0000.wav msg0000.WAV
>
> When I hang up, the files are erased. There is no indication of
> anything untoward in the logs:
>
> -- x=0, open writing: [...]/INBOX/msg0000 format: wav49, 0x99ce778
> -- x=1, open writing: [...]/INBOX/msg0000 format: gsm, 0x99bed98
> -- x=2, open writing: [...]/INBOX/msg0000 format: wav, 0x99cf5f0
> -- User hung up -- Hungup 'IAX2/phil-4'
>
> Is it possible that Asterisk is attempting to move them someplace
> that doesn't exist?
>
> Thanks as always for any insights you might provide.
>
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I over the last 2 weeks have had voicemail start to disappear from the
system.  The symptoms work something like this:  The user logs into
Comedian Mail, and checks how many messages they have.  They then opt to
call back in later to check the messages, but when they do so the
messages are gone, with either no messages in the box, or messages in
the box having been added since the voicemail was last checked.  This is
occurring with Asterisk 1.2.10, and I will be updating the system to
1.2.12.1 after business hours.  Has anyone seen this issue before, and
if so what is the resolution?

Andrew

Andrew Kirch wrote:
> I over the last 2 weeks have had voicemail start to disappear from the
> system.  The symptoms work something like this:  The user logs into
> Comedian Mail, and checks how many messages they have.  They then opt to
> call back in later to check the messages, but when they do so the
>   
I believe that mail that has been listened to, automatically get moved 
into the Old folder.  The users need to select the Old mail box to 
listen to it again.

Doug


-- 
 
Ben Franklin quote:

"Those who would give up Essential Liberty to purchase a little Temporary
Safety, deserve neither Liberty nor Safety."

There is no voicemail in the old folder, I've manually inspected the
folders where this is occurring via 'ls'.  The mail is in fact gone.

Andrew
> -----Original Message-----
> From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-
> bounces@lists.digium.com] On Behalf Of Doug Lytle
> Sent: Thursday, September 14, 2006 11:56 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Disappearing Voicemail
> 
> Andrew Kirch wrote:
> > I over the last 2 weeks have had voicemail start to disappear from
the
> > system.  The symptoms work something like this:  The user logs into
> > Comedian Mail, and checks how many messages they have.  They then
opt to
> > call back in later to check the messages, but when they do so the
> >
> 
> I believe that mail that has been listened to, automatically get moved
> into the Old folder.  The users need to select the Old mail box to
> listen to it again.
> 
> Doug
> 
> 
> --
> 
> Ben Franklin quote:
> 
> "Those who would give up Essential Liberty to purchase a little
Temporary
> Safety, deserve neither Liberty nor Safety."
> 
> 
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
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