John A. Sullivan III
2009-Oct-21 20:19 UTC
[asterisk-users] Incorrect voice mail format on transfer
Hello, all. I'm running Asterisk 1.6.1.6 on CentOS 5.3 in a multi-tenant environment with IMAP voice mail storage on Zimbra. One of our clients is having a problem when transferring voice mails from one mailbox to another (option 8 in the standard voice application menu) using their Snom 320 and 360 phones. The end results is the final recipient cannot listen to the voicemail. We also email the voicemails in this case (this client is not using the Zimbra email system yet) and they receive an attachment with a name such as "msg0000.wav49_gsm_wav". As strange as it sounds, it almost appears like Asterisk is trying to create a file with an extension of wav49|gsm|wav which is confusing not only the email attachment but also sox which cannot find such a format based upon file extension. Here is what I see in /var/log/asterisk/messages. First, the user doing the transfer: [Oct 21 12:23:17] WARNING[13297] app_voicemail.c: IMAP Warning: SECURITY PROBLEM: insecure server advertised AUTH=PLAIN [Oct 21 12:27:13] WARNING[13303] app_voicemail.c: IMAP Warning: SECURITY PROBLEM: insecure server advertised AUTH=PLAIN [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed to reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred during file processing (have you installed support for all sox file formats?) [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail attachment will have no volume gain. [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to open file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: No such file or directory [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed to reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error occurred during file processing (have you installed support for all sox file formats?) [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail attachment will have no volume gain. [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to open file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such file or directory [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed to reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred during file processing (have you installed support for all sox file formats?) [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail attachment will have no volume gain. [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to open file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: No such file or directory [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed to reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error occurred during file processing (have you installed support for all sox file formats?) [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail attachment will have no volume gain. [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to open file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such file or directory [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed to reencode /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: An error occurred during file processing (have you installed support for all sox file formats?) [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail attachment will have no volume gain. [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to open file: /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: No such file or directory [Oct 21 12:29:44] WARNING[13303] file.c: Failed to write frame Then the recipient trying to open the transferred voicemail: [Oct 21 13:27:25] WARNING[13565] file.c: File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does not exist in any format [Oct 21 13:27:25] WARNING[13565] file.c: Unable to open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 (format 0x4 (ulaw)): No such file or directory [Oct 21 13:27:25] WARNING[13565] app_voicemail.c: Playback of message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 failed [Oct 21 13:27:37] WARNING[1678] app_voicemail.c: IMAP Warning: Unknown message data: 63 FETCH [Oct 21 13:27:40] WARNING[13565] file.c: File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does not exist in any format [Oct 21 13:27:40] WARNING[13565] file.c: Unable to open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 (format 0x4 (ulaw)): No such file or directory [Oct 21 13:27:40] WARNING[13565] app_voicemail.c: Playback of message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 failed [Oct 21 13:28:20] WARNING[13565] channel.c: Unexpected control subclass '17' [Oct 21 13:28:50] WARNING[13572] app_voicemail.c: IMAP Warning: SECURITY PROBLEM: insecure server advertised AUTH=PLAIN [Oct 21 13:29:03] WARNING[13572] file.c: File /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does not exist in any format [Oct 21 13:29:03] WARNING[13572] file.c: Unable to open /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 (format 0x4 (ulaw)): No such file or directory [Oct 21 13:29:03] WARNING[13572] app_voicemail.c: Playback of message /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 failed I've not been able to reproduce it in our lab but I can see and hear it plainly happening for our client. Has anyone else seen this? Is it a bug or a misconfiguration? voicemail.conf has format=wav49|gsm|wav Thanks - John -- John A. Sullivan III Open Source Development Corporation +1 207-985-7880 jsullivan at opensourcedevel.com http://www.spiritualoutreach.com Making Christianity intelligible to secular society
Kyle Kienapfel
2009-Oct-21 21:02 UTC
[asterisk-users] Incorrect voice mail format on transfer
It should be reproducible in some way, how was asterisk installed on the server its having a problem? If its from source compare the apps/app_voicemail.c from whats in production with whats getting compiled in the lab. when imap is used only one format is stored you could specify just one format: format=wav49 On Wed, Oct 21, 2009 at 1:19 PM, John A. Sullivan III < jsullivan at opensourcedevel.com> wrote:> Hello, all. I'm running Asterisk 1.6.1.6 on CentOS 5.3 in a > multi-tenant environment with IMAP voice mail storage on Zimbra. One of > our clients is having a problem when transferring voice mails from one > mailbox to another (option 8 in the standard voice application menu) > using their Snom 320 and 360 phones. > > The end results is the final recipient cannot listen to the voicemail. > We also email the voicemails in this case (this client is not using the > Zimbra email system yet) and they receive an attachment with a name such > as "msg0000.wav49_gsm_wav". > > As strange as it sounds, it almost appears like Asterisk is trying to > create a file with an extension of wav49|gsm|wav which is confusing not > only the email attachment but also sox which cannot find such a format > based upon file extension. Here is what I see > in /var/log/asterisk/messages. > > First, the user doing the transfer: > [Oct 21 12:23:17] WARNING[13297] app_voicemail.c: IMAP Warning: SECURITY > PROBLEM: insecure server advertised AUTH=PLAIN > [Oct 21 12:27:13] WARNING[13303] app_voicemail.c: IMAP Warning: SECURITY > PROBLEM: insecure server advertised AUTH=PLAIN > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred > during file processing (have you installed support for all sox file > formats?) > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: No such file or > directory > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error > occurred during file processing (have you installed support for all sox file > formats?) > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:28:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such > file or directory > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: An error occurred > during file processing (have you installed support for all sox file > formats?) > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0000.WAV: No such file or > directory > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: An error > occurred during file processing (have you installed support for all sox file > formats?) > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001.wav49|gsm|wav: No such > file or directory > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Sox failed to reencode > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: An > error occurred during file processing (have you installed support for all > sox file formats?) > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Voicemail attachment will > have no volume gain. > [Oct 21 12:29:44] WARNING[13303] app_voicemail.c: Failed to open file: > /var/spool/asterisk/voicemail/a10/613/INBOX/msg0001intro.wav49|gsm|wav: No > such file or directory > [Oct 21 12:29:44] WARNING[13303] file.c: Failed to write frame > > Then the recipient trying to open the transferred voicemail: > [Oct 21 13:27:25] WARNING[13565] file.c: File > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does not exist in any > format > [Oct 21 13:27:25] WARNING[13565] file.c: Unable to open > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 (format 0x4 (ulaw)): No > such file or directory > [Oct 21 13:27:25] WARNING[13565] app_voicemail.c: Playback of message > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 failed > [Oct 21 13:27:37] WARNING[1678] app_voicemail.c: IMAP Warning: Unknown > message data: 63 FETCH > [Oct 21 13:27:40] WARNING[13565] file.c: File > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does not exist in any > format > [Oct 21 13:27:40] WARNING[13565] file.c: Unable to open > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 (format 0x4 (ulaw)): No > such file or directory > [Oct 21 13:27:40] WARNING[13565] app_voicemail.c: Playback of message > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 failed > [Oct 21 13:28:20] WARNING[13565] channel.c: Unexpected control subclass > '17' > [Oct 21 13:28:50] WARNING[13572] app_voicemail.c: IMAP Warning: SECURITY > PROBLEM: insecure server advertised AUTH=PLAIN > [Oct 21 13:29:03] WARNING[13572] file.c: File > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 does not exist in any > format > [Oct 21 13:29:03] WARNING[13572] file.c: Unable to open > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 (format 0x4 (ulaw)): No > such file or directory > [Oct 21 13:29:03] WARNING[13572] app_voicemail.c: Playback of message > /var/spool/asterisk/voicemail/a10/612/INBOX/msg0000 failed > > I've not been able to reproduce it in our lab but I can see and hear it > plainly happening for our client. Has anyone else seen this? Is it a > bug or a misconfiguration? voicemail.conf has format=wav49|gsm|wav > > Thanks - John > -- > John A. Sullivan III > Open Source Development Corporation > +1 207-985-7880 > jsullivan at opensourcedevel.com > > http://www.spiritualoutreach.com > Making Christianity intelligible to secular society > > > _______________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091021/60878321/attachment.htm