I have a pair of snom 360s at a customer and they were giving me Low Memory errors. The distributor suggested updating the firmware. I did that, to the one just below 4.0 (which wasn't released yet). One of the phones is still giving the Low Memory error every 3-4 days. The other one had a broken display that was just RMA'd, so it' hasn't been up long enough to know if the error occurs on that one, too. The distributor's latest suggestion was to go to the newest firmware, 4.0. I did that on the new 360 (from the RMA) and with the same account settings as the one it was replacing, it could not register with *. Since I was in a pinch, I "updated" the firmware down to the latest below 4.0 and the phone works just fine. Does anyone with more knowledge than I know what might be going on? Maybe a new default setting in 4.0 that's breaking things? Thank you. -- -M There are 10 kinds of people in this world: Those who can count in binary and those who cannot.
We have experienced some Snom firmware issues, although the are not related to the symptoms you describe. We found that the sidecards will not power on unless the 360 host phone is running the latest firmware rev. Cory Andrews Purchasing / EVP VOIPSupply.com v ? 716.630.1555 X22 e ? Cory@VOIPSupply.com Michael George wrote:>I have a pair of snom 360s at a customer and they were giving me Low Memory >errors. The distributor suggested updating the firmware. I did that, to the >one just below 4.0 (which wasn't released yet). One of the phones is still >giving the Low Memory error every 3-4 days. The other one had a broken >display that was just RMA'd, so it' hasn't been up long enough to know if the >error occurs on that one, too. > >The distributor's latest suggestion was to go to the newest firmware, 4.0. I >did that on the new 360 (from the RMA) and with the same account settings as >the one it was replacing, it could not register with *. > >Since I was in a pinch, I "updated" the firmware down to the latest below 4.0 >and the phone works just fine. > >Does anyone with more knowledge than I know what might be going on? Maybe a >new default setting in 4.0 that's breaking things? > >Thank you. > > >
Did you install the license file as per the instructions? Starting version 4.0 Snom thought it would be nice to be a real pain in the ass to people with a lot of Snom phones. You need to go to a webpage and enter the mac address of the phone and they will send you a license file. Only after you install the license file the phone will make a SIP connection. How nice if you have approx 40 phones that need upgrading :( Snom never replied to my complaint about the license thing, i have 40 users that are unable to do that themselves unless I take 3 hours per user to explain it and I can do it quicker myself...... I have the same problems too btw, low memory errors and broken displays on some phones (one or two lines are completely dead). I still have to RMA the phones. On Fri, 5 Aug 2005, Michael George wrote:> I have a pair of snom 360s at a customer and they were giving me Low Memory > errors. The distributor suggested updating the firmware. I did that, to the > one just below 4.0 (which wasn't released yet). One of the phones is still > giving the Low Memory error every 3-4 days. The other one had a broken > display that was just RMA'd, so it' hasn't been up long enough to know if the > error occurs on that one, too. > > The distributor's latest suggestion was to go to the newest firmware, 4.0. I > did that on the new 360 (from the RMA) and with the same account settings as > the one it was replacing, it could not register with *. > > Since I was in a pinch, I "updated" the firmware down to the latest below 4.0 > and the phone works just fine. > > Does anyone with more knowledge than I know what might be going on? Maybe a > new default setting in 4.0 that's breaking things? > > Thank you. > >
On Friday 05 Aug 2005 19:16, Michael George wrote:> I have a pair of snom 360s at a customer and they were giving me Low Memory > errors. The distributor suggested updating the firmware. I did that, to > the one just below 4.0 (which wasn't released yet). One of the phones is > still giving the Low Memory error every 3-4 days. The other one had a > broken display that was just RMA'd, so it' hasn't been up long enough to > know if the error occurs on that one, too. > > The distributor's latest suggestion was to go to the newest firmware, 4.0. > I did that on the new 360 (from the RMA) and with the same account settings > as the one it was replacing, it could not register with *. > > Since I was in a pinch, I "updated" the firmware down to the latest below > 4.0 and the phone works just fine. > > Does anyone with more knowledge than I know what might be going on? Maybe > a new default setting in 4.0 that's breaking things?We've used 190s, 200s & 220s and pretty much all of them have suffered from this problem. It's just poor programming on Snoms part, hence one of the reason why I want us to move away from them. One of the things you can do is reduce the logging level to 0. It does not cure it, but does increase the time until it craps out. B
Christian Stredicke
2005-Aug-05 23:50 UTC
[Asterisk-Users] Snom 360 and firmware 4.0 problem
Please take a look at http://www.snom.com/howto40.html. We tried to make the upgrade procedure as smooth as possible, if you are having problems please tell us and we will try to make it more simple. For example, if you have a batch of phones give us an email and we will send you the files in one go. New phones dont need that upgrade procedure. It is only necessary when you are crossing the 4.0 version border. For example, all 320 already have the certificate installed already, so for 320 there is no need to go throught the procedure. For release notes for 4.0, please check out http://www.snom.com/snom360_release_notes.html. CS> -----Original Message----- > From: asterisk-users-bounces@lists.digium.com > [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of > Michael George > Sent: Friday, August 05, 2005 8:31 PM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] Snom 360 and firmware 4.0 problem > > I have a pair of snom 360s at a customer and they were giving > me Low Memory errors. The distributor suggested updating the > firmware. I did that, to the one just below 4.0 (which > wasn't released yet). One of the phones is still giving the > Low Memory error every 3-4 days. The other one had a broken > display that was just RMA'd, so it' hasn't been up long > enough to know if the error occurs on that one, too. > > The distributor's latest suggestion was to go to the newest > firmware, 4.0. I did that on the new 360 (from the RMA) and > with the same account settings as the one it was replacing, > it could not register with *. > > Since I was in a pinch, I "updated" the firmware down to the > latest below 4.0 and the phone works just fine. > > Does anyone with more knowledge than I know what might be > going on? Maybe a new default setting in 4.0 that's breaking things? > > Thank you. > > -- > -M > > There are 10 kinds of people in this world: > Those who can count in binary and those who cannot. > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > >