I am having major problems with the first run of Snom 360s that rolled out last month. I am working with the US vendor and they in turn are working with Snom but I wanted to see of anyone else was using these or having issues with them. Issues: Speakerphone/Hands Free volume spikes up and down during a call. You have to manually set the volume during every call. This makes it totally unusable. The sound will cut out completely at the beginning of a call sporadically. Call comes through speaker phone after you pick up handset and then cuts to handset a couple of seconds later There is a mnaufacturing defect where the display cable is disconnected so you get what appears to be DOA desk sets. You can pop the case and reconnect the cable or send them back.(This is known and workaround from Snom) Have to press the retrieve message button twice pretty regularly to get it to dial vociemail (*97) in asterisk Major problem with calls being dropped when you place callers on hold after you set the busydetect=yes and busycount option in zapata.conf (If I don't set these then my lines get used up and a soft hangup or reload has to be executed). I found a workaround (set the disconnect on hook for hold option to off in Advanced Settings) but then you manually have to kill all of you calls once they are completed. Anyone else running into these types of issues? I am so frustrated with these damn phones (should have paid closer attention to when they were manufactured so I wouldn't be a beta tester) Colin
Hi Colin I've been using a Snom 360 for 2 weeks and am generally pleased with it. On Wednesday 11 May 2005 22:12, Colin E. McDonald wrote:> I am having major problems with the first run of Snom 360s that rolled > out last month. > > Issues: > > Speakerphone/Hands Free volume spikes up and down during a call.Haven't seen that problem.> You > have to manually set the volume during every call.When you set the volume, press OK. Then it's stored for next time.> This makes it totally > unusable. The sound will cut out completely at the beginning of a call > sporadically.Have you tried a different provider?> > Call comes through speaker phone after you pick up handset and then cuts > to handset a couple of seconds laterI don't have that issue.> > There is a mnaufacturing defect where the display cable is disconnected > so you get what appears to be DOA desk sets.Nor that one. Maybe I was lucky!> > Have to press the retrieve message button twice pretty regularly to get > it to dial vociemail (*97) in asteriskHaven't got the VM button configured yet, or tried to.> > Major problem with calls being dropped when you place callers on holdI haven't tried putting callers on hold yet. Have you updated to the latest firmware? Copy the firmware URL from snom.com into the relevant box on the phone's web interface, save and reboot the phone. Gary -- Gary Stimson Zedcore Systems
Hello List, I am trying to configure QoS for the SNOM 360. I plugged the phone in to the internet and then had the customers computer plug in to the phone. Whith default settings when I talked on the phone it was great. As soon as I started a big download the phone call became unclear. I tried messing around with some settings but to no avail. Anyone have any advice ? Thanks. Dovid -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060725/f8255af2/attachment.htm
Welcome to VoIP... Your operator needs to take care about QoS when you are doing a download. Alternatively, there are some more-or-less tricky and buggy tricks to stop downloads when you are talking; this needs to be done on your IAD. See for example http://www.voip-info.org/wiki-QoS. CS ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Dovid Bender Sent: Wednesday, July 26, 2006 12:46 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Snom 360 Hello List, I am trying to configure QoS for the SNOM 360. I plugged the phone in to the internet and then had the customers computer plug in to the phone. Whith default settings when I talked on the phone it was great. As soon as I started a big download the phone call became unclear. I tried messing around with some settings but to no avail. Anyone have any advice ? Thanks. Dovid -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060725/ce66e094/attachment.htm
Hi List, Does anyone know how to set up QoS on the SNOM 360 ? Thanks. Dovid -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060727/6660d948/attachment.htm
On Freitag, 28. Juli 2006 12:37 Dovid Bender wrote:> Does anyone know how to set up QoS on the SNOM 360 ? Thanks.What _EXACTLY_ are you trying to accomplish? There is no simply QoS switch on a Snom 360 that will manage things for you. AFAIK all you can do is tell the phone (or * or whatever) what TOS bits to use (or DIFFSERV). It is the task of the equipment managing the bottleneck (firewall, router whatever) to use this information and manage your traffic accordingly. Regards, JP
On 7/28/06, Koopmann, Jan-Peter <Jan-Peter.Koopmann@seceidos.de> wrote:> On Freitag, 28. Juli 2006 12:37 Dovid Bender wrote: > > > Does anyone know how to set up QoS on the SNOM 360 ? Thanks. > > What _EXACTLY_ are you trying to accomplish? There is no simply QoS switch on a Snom 360 that will manage things for you. AFAIK all you can do is tell the phone (or * or whatever) what TOS bits to use (or DIFFSERV). It is the task of the equipment managing the bottleneck (firewall, router whatever) to use this information and manage your traffic accordingly. >As I understand it, you can set a QoS priority if the phone is in a VLAN. When you configure the (Tagged) VLAN, you can specify the priority of the packets in the VLAN. Otherwise, newer firmware allows the setting of TOS values IIRC. Regards, Steve
I am trying to have thier PC run thru the port on the phone and the phone give prioroty to itself and the rest to the PC. When my client does a big download the phone call gets real bad. The docs from SNOM on TOS (or DIFFSERV) is poor and I dont understand it well enough. Anyone have configs or docs on how they did this ? Doid ----- Original Message ----- From: "Koopmann, Jan-Peter" <Jan-Peter.Koopmann@seceidos.de> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com> Sent: Friday, July 28, 2006 3:17 AM Subject: RE: [asterisk-users] SNOM 360 On Freitag, 28. Juli 2006 12:37 Dovid Bender wrote:> Does anyone know how to set up QoS on the SNOM 360 ? Thanks.What _EXACTLY_ are you trying to accomplish? There is no simply QoS switch on a Snom 360 that will manage things for you. AFAIK all you can do is tell the phone (or * or whatever) what TOS bits to use (or DIFFSERV). It is the task of the equipment managing the bottleneck (firewall, router whatever) to use this information and manage your traffic accordingly. Regards, JP _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Also SNOM says by Vlan to set the vlan and then the value for the qos. When you set Vlan to 0 it is supposed to be no Vlan. However once I set it the vlan on the SNOM to 0 and I reboot the phone is no long accessable from the network and I have to reset it. Dovid ----- Original Message ----- From: "Koopmann, Jan-Peter" <Jan-Peter.Koopmann@seceidos.de> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com> Sent: Friday, July 28, 2006 3:17 AM Subject: RE: [asterisk-users] SNOM 360 On Freitag, 28. Juli 2006 12:37 Dovid Bender wrote:> Does anyone know how to set up QoS on the SNOM 360 ? Thanks.What _EXACTLY_ are you trying to accomplish? There is no simply QoS switch on a Snom 360 that will manage things for you. AFAIK all you can do is tell the phone (or * or whatever) what TOS bits to use (or DIFFSERV). It is the task of the equipment managing the bottleneck (firewall, router whatever) to use this information and manage your traffic accordingly. Regards, JP _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
I would be surprised if the problem is at the phone. I have nearly a hundred 360s, 190s and not one of them suffers from that problem in the default setting. The phone handles it automatically. BUT..if I download from an external site and I pipe the call over the internet without setting any traffic shaping on the router then it gets jumpy. Also, you may experience the same problem if you're somehow saturating the network interface on the switch or the asterisk server (both which is highly unlikely). Check you have some sort of traffic shaping on your router and ensure you have a decent switch. I like m0n0wall for routers and cisco for switches.> ------------------------------ > > Message: 9 > Date: Fri, 28 Jul 2006 09:08:17 -0400 > From: "Dovid Bender" <asteriskusers@dovid.net> > Subject: Re: [asterisk-users] SNOM 360 > To: "Asterisk Users Mailing List - Non-Commercial Discussion" > <asterisk-users@lists.digium.com> > Message-ID: <00cb01c6b246$e4aa51e0$8601010a@dovid> > Content-Type: text/plain; format=flowed; charset="Windows-1252"; > reply-type=original > > I am trying to have thier PC run thru the port on the phone and the phone > give prioroty to itself and the rest to the PC. When my client does a big > download the phone call gets real bad. The docs from SNOM on TOS (or > DIFFSERV) is poor and I dont understand it well enough. Anyone have configs > or docs on how they did this ? > > Doid
On 7/28/06, Dovid Bender <asteriskusers@dovid.net> wrote:> Also SNOM says by Vlan to set the vlan and then the value for the qos. When > you set Vlan to 0 it is supposed to be no Vlan. However once I set it the > vlan on the SNOM to 0 and I reboot the phone is no long accessable from the > network and I have to reset it. >The "Qos" field is part of the 802.11q header, so is only available if a VLAN has been configured. VLAN 0 is a perfectly valid VLAN, and will cause an 802.11q packet header to be added to all the phone traffic. This will then only work if the rest of the network understands "tagged" VLAN 0 packets. Regards, Steve
----- Original Message ----- From: "Steve Davies" <davies147@gmail.com> To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com> Sent: Monday, July 31, 2006 5:57 AM Subject: Re: [asterisk-users] SNOM 360> On 7/28/06, Dovid Bender <asteriskusers@dovid.net> wrote: >> Also SNOM says by Vlan to set the vlan and then the value for the qos. >> When >> you set Vlan to 0 it is supposed to be no Vlan. However once I set it the >> vlan on the SNOM to 0 and I reboot the phone is no long accessable from >> the >> network and I have to reset it. >> > > The "Qos" field is part of the 802.11q header, so is only available if > a VLAN has been configured. > > VLAN 0 is a perfectly valid VLAN, and will cause an 802.11q packet > header to be added to all the phone traffic. This will then only work > if the rest of the network understands "tagged" VLAN 0 packets. > > Regards, > SteveWhen I set it to 0 I loose all conectivity to the phone. Cant ping it or anything. I have to reset it from the phone to get access to it again.
On 8/4/06, Dovid Bender <asteriskusers@dovid.net> wrote:> > > > The "Qos" field is part of the 802.11q header, so is only available if > > a VLAN has been configured. > > > > VLAN 0 is a perfectly valid VLAN, and will cause an 802.11q packet > > header to be added to all the phone traffic. This will then only work > > if the rest of the network understands "tagged" VLAN 0 packets. > >> When I set it to 0 I loose all conectivity to the phone. Cant ping it or > anything. I have to reset it from the phone to get access to it again.Of course you do - nothing else on your network is in VLAN 0, so you lose connectivity. Steve