asterisk users - Nov 2006 - Snom 360 Multiple calls on hold help

Hi everyone,

Ive just installed a bunch of Snom 360s, and now having a NIGHTMARE of
problems! Ive got a receponist phone with a extra sidecar on it. And when
she gets 2+ calls and puts them on hold, when she goes to transfer them out
the calls on hold get merged together. Somehow the calls on hold get merged
and not to the extension needed!! Any help on this would be great guys, that
would be great!!!

Thanks!
Brad
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On Mon, 2006-11-20 at 13:41 -0700, Ron McCarthy wrote:
> Hi everyone,
> 
> Ive just installed a bunch of Snom 360s, and now having a NIGHTMARE of
> problems! Ive got a receponist phone with a extra sidecar on it. And
> when she gets 2+ calls and puts them on hold, when she goes to
> transfer them out the calls on hold get merged together. Somehow the
> calls on hold get merged and not to the extension needed!! Any help on
> this would be great guys, that would be great!!! 
Perhaps it would help if you actually provided your setup (asterisk
version etc.) and your dialplan and logs that shows this issue. Maybe
even the config & firmware version of the Snom. How can you expect
people to be able to help you if you don't provide any info other than
that it does not work?

Regards,
Patrick

Ron McCarthy wrote:
> Hi everyone,
> 
> Ive just installed a bunch of Snom 360s, and now having a NIGHTMARE of 
> problems! Ive got a receponist phone with a extra sidecar on it. And 
> when she gets 2+ calls and puts them on hold, when she goes to transfer 
> them out the calls on hold get merged together. Somehow the calls on 
> hold get merged and not to the extension needed!! Any help on this would 
> be great guys, that would be great!!!
> 
> Thanks!
> Brad
See here:

http://www.mail-archive.com/asterisk-users@lists.digium.com/msg80697.html

Basically: set "Call join on Xfer (2 calls)" to off.

- Mike

Yeah I am running the latest firmware, im gonna start my testing here
shortly. I just hope I get it fixed!!! Ill check out the wiki though.

Thanks!


On 11/20/06, Sven De Troch <sven@sitehosting.be>
wrote:
>
> On Mon, 20 Nov 2006 13:41:43 -0700, "Ron McCarthy"
> <ronmccar@gmail.com> wrote:
>
> >Hi everyone,
> >
> >Ive just installed a bunch of Snom 360s, and now having a NIGHTMARE of
> >problems! Ive got a receponist phone with a extra sidecar on it. And
when
> >she gets 2+ calls and puts them on hold, when she goes to transfer them
> out
> >the calls on hold get merged together. Somehow the calls on hold get
> merged
> >and not to the extension needed!! Any help on this would be great guys,
> that
> >would be great!!!
> >
> >Thanks!
> >Brad
>
>
> Have a look at the Asterisk wiki, I read something about this a couple
> of days ago. If I'm not mistaken, a firmware upgrade of the phones
> should solve it. So, it's not an user error :)
> --
> Met vriendelijke groeten,
> Sven De Troch
>
> ----- Nood aan een degelijke hosting partner? -----
>    -- Meer info op http://www.sitehosting.be --
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
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> To UNSUBSCRIBE or update options visit:
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>
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Hi Brad,

Keep Call join on Xfer (2 calls) to off, and Transfer on Onhook: off as well
if the receptionist is by chance putting the handset on hook. But I think
the problem is neither of these. It could be that the Transfer key is being
pressed twice and that would indeed join the two calls together as the
second key press tells the phone about the Xfer destination.

Regards,
Usman.



------------------------------

Message: 11
Date: Mon, 20 Nov 2006 13:41:43 -0700
From: "Ron McCarthy" <ronmccar@gmail.com>
Subject: [asterisk-users] Snom 360 Multiple calls on hold help
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
	<asterisk-users@lists.digium.com>
Message-ID:
	<3885f4fe0611201241k67fbfc3fx40f54906c7d0be5e@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi everyone,

Ive just installed a bunch of Snom 360s, and now having a NIGHTMARE of
problems! Ive got a receponist phone with a extra sidecar on it. And when
she gets 2+ calls and puts them on hold, when she goes to transfer them out
the calls on hold get merged together. Somehow the calls on hold get merged
and not to the extension needed!! Any help on this would be great guys, that
would be great!!!

Thanks!
Brad

Perhaps this is a user error then.

I get the first call, press hold. Second call comes in, I press hold. Then I
scroll thru the calls on hold, hit transfer then hit the speed dial or dial
extension. Thats wrong I take it? Can you show me the call process then on
how to transfer calls if this wrong?? Im setting up a mock lab here in a few
minutes to test some more myself!

Thanks!


On 11/21/06, Usman Tahir <Usman.Tahir@snom.de>
wrote:
>
> Hi Brad,
>
> Keep Call join on Xfer (2 calls) to off, and Transfer on Onhook: off as
> well
> if the receptionist is by chance putting the handset on hook. But I think
> the problem is neither of these. It could be that the Transfer key is
> being
> pressed twice and that would indeed join the two calls together as the
> second key press tells the phone about the Xfer destination.
>
> Regards,
> Usman.
>
>
>
> ------------------------------
>
> Message: 11
> Date: Mon, 20 Nov 2006 13:41:43 -0700
> From: "Ron McCarthy" <ronmccar@gmail.com>
> Subject: [asterisk-users] Snom 360 Multiple calls on hold help
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
>         <asterisk-users@lists.digium.com>
> Message-ID:
>         <3885f4fe0611201241k67fbfc3fx40f54906c7d0be5e@mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> Hi everyone,
>
> Ive just installed a bunch of Snom 360s, and now having a NIGHTMARE of
> problems! Ive got a receponist phone with a extra sidecar on it. And when
> she gets 2+ calls and puts them on hold, when she goes to transfer them
> out
> the calls on hold get merged together. Somehow the calls on hold get
> merged
> and not to the extension needed!! Any help on this would be great guys,
> that
> would be great!!!
>
> Thanks!
> Brad
>
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
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Just don't put the 2nd call on hold if you want to transfer it to a third
one i.e. either through speed dial/extension or through manual input.

Regards,
Usman.


------------------------------

Message: 10
Date: Tue, 21 Nov 2006 06:44:29 -0700
From: "Ron McCarthy" <ronmccar@gmail.com>
Subject: Re: [asterisk-users] RE: Snom 360 Multiple calls on hold help
To: "Asterisk Users Mailing List - Non-Commercial Discussion"
	<asterisk-users@lists.digium.com>
Message-ID:
	<3885f4fe0611210544v2304a8c6qfb8629e84c1cbd5f@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Perhaps this is a user error then.

I get the first call, press hold. Second call comes in, I press hold. Then I
scroll thru the calls on hold, hit transfer then hit the speed dial or dial
extension. Thats wrong I take it? Can you show me the call process then on
how to transfer calls if this wrong?? Im setting up a mock lab here in a few
minutes to test some more myself!

Thanks!

> Thanks again for this new beta release, I couldnt of asked for a
quicker response
> time, my hat is truly off to Snom for actually caring about the
customer!

I'll 2nd that, we use mainly Snom's now and its mostly down to the fact
they provide excellent customer service and support. 

And they also make very good handsets :)