Hi, I don't know how to logout agent. The trick from Wiki (stated below) doesn't work (I have CVS stable from yesterday). I get invalid login if don't specifiy Agent ID. regards, Rob. Logging off the queue manually 1.. call the extension for AgentCallbackLogin 2.. enter your password followed by # 3.. when asked for the extension number just press # You will hear a voice prompt that confirms that the agent has been logged off.