similar to: How can agent logout manually ?

This may be a stupid question, but I couldn't find anything on the wiki about it or on google. I have about 5 agents in my call center. I want them to login using agentcallbacklogin. The reason being is that I don't get so many inbound calls. We mostly make outbound calls. Therefore, during the times where we don't get calls, I want my agents to manually dial out. When calls

Hi Trying to get logout by dialling an extension sorted out. Thought the it worked was agent logs in and logs off on an extension clears any previous agents currently on that extension like: 1. agent 1 login to extension1 2. agent 2 login to extension1 3. agent 2 logout agent 1 and 2 logged out Is this how it should work? I am using current cvs. Thanks Jack agent => 0,,nullagent agent

Hi, I noticed that agents logins (agentcallbacklogin) are reset if Asterisk is restarted. Can this be avoided in some way ? Regards, Rob.

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

I'm unable to get the Dial option 'g' to work with callback agents. The plan is to use it so that I can redirect a customer to a menu so they can rate the call they just had with the agent. However, when the agent hangs up the call does not continue in the dialplan. I login with the agent. Call joins the queue. The agent and call get connected. The agent hangs up and the call

Hi All; We know that agents can login and logout from the phone handset. But if we need the login, logout, ready and not ready to be from an application and to be integrated with the CRM, how to acheive this? Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which is embded in the CRM application) will receive the the caller id or information via that CTI client. How

I can see how you log an agent in, but how to log one out? For login I think I'll have our people dial something like _8900XXXX, then use $(EXTEN:4} to get the callback extension automatically I can't find any better way at the moment, all my outgoing CID info needs to point to our main trunk line, but I'm not sure I can make that happen any other way than what I'm doing now

Per the wiki: Logging off 1. call the extension for AgentCallbackLogin 2. enter your password followed by # 3. when asked for the extension number just press # But if your exten=> is this: exten => 2010,1,AgentCallbackLogin(3333|3044@mycontext) How do they logoff per the wiki's directions? If you use ACBL as above, it never asks you for the extension number because you have

How to set a server-side handler (BASH script) for domain user logout event? Now i have to use special cron script, which permanently scanning an ouput of [b]smbstatus -b[/b] command, but i think, that it is not good/optimal solution... Please, sorry for my ugly english :( -- View this message in context: http://www.nabble.com/How-can-i-handle-LOGOUT-event--tf2356970.html#a6565220 Sent from the

Can anyone confirm that the feature listed below works? I'm using AgentCallbackLogin and it never seems to log the agent off if they don't answer. /etc/asterisk/agents.conf ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; autologoff=15 -- Go to

When I use AgentCallbackLogin() to logout an agent, it always ask for new extension. I can press # to logout. But I'd like the remove this new extension prompt so when agents are trying to logout, they do not have to press #. Does anybody know how to do this? I am using Asterisk 1.2.12.1 Gary -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hi Carlos " Agentcallbacklogin was deprecated in Asterisk 1.4 and eliminated from 1.6 so you now need to use Dynamic Agents. Although they claim that is is simple enough to replace that functionality with dial plan code I have yet to see a one line example that replaces everything the agentcallbacklogin command did.| I totally agree, I have never seen any example that makes it work.

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi List, I'm using the apllication AgentCallBackLogin so agents can login to a queue. They just need to enter the password, the CallBack Extensions is the ${CALLERIDNUM} Is there a way to AgentsLogOff withou using the AgentCallBackLogin application. I don't want the user to enter they CALLERIDNUM. Regards -----BEGIN PGP SIGNATURE-----

I've been running into an issue where chan_agent gets stuck and all queues stop working. Here's a show channels from when it's stuck: Channel Location State Application(Data) SIP/56-be24 s@macro-stdexten:10 Ring Dial(Agent/19|50|tw) Local/*14@agentlogin *14@agentloginoff:1 Up AgentCallbackLogin() Local/*14@agentlogin *14@agentloginoff:1

With the 1.4 series I see that AgentCallbackLogin is deprecated and that to get the functionality it is suggested that it be implemented via dialplan. I've read through and followed the examples near as I can tell. Agent login/logout works fine with the agents being added to their respective queues and offered calls from the queues to which they've been added. The catch however is with

Hello I have problem with transfer call if using ACD When i using ACD with agent and queue setting, i cannot monitor call and transfer call. this's my setting - i have 2 IAX phone (phone number as 201, 202), agent.conf agent => 1001,4321,member 1 agent => 1002,4321,member 2 agent => 1003,4321,Tin then, queues.conf [MyQueue] music=default strategy=ringall timeout=30 retry=5

Anyone know if - it is possible to limit 1 agent per extension where the last agent to log in overrides any previous agents or - a Command/application to clear all agents logged in on extension Does this look like it would require a custom mod to do it? J __________________________________ Discover Yahoo! Get on-the-go sports scores, stock quotes, news and more. Check it out!

Dear Forum, I'm using the AgentCallbackLogin function to log my agents onto multiple call queues. exten => 3001,1, AgenCallbackLogin(1001,@sip). This works very well. I can not work out how to log them back out? On of the forum members was kind enough to point me into the directions of 'dial a null extension and press * to logout'. I don't seem to be able to translate

Hi, I am not sure if this is a bug in FOP (Flash Operator Panel), a configuration error on my part or a bug in Asterisk. I am using Asterisk 1.2.5 and Zaptel 1.2.4 on a Centos 4.2 server with Linux version 2.6.9-22-EL-i686. Kernel updates are excluded and the server has been updated using 'yum -y update'. Okay here is the scenario: I am using AgentCallBackLogin as an extension in my