asterisk users - Oct 2004 - Queue question

Hi all,

Right now our queue system is working quite well.  One thing that I
would like to have the option of doing would be to play a "ring" for
the customer when they are connected to an agent.   Right now they go
from music on hold to an agent with no indication that their call is
"going through."

Our agents are played around a five second message when they pick up a
call, announcing the queue it is from.  Is there a way to play a sound
to the remote caller during this period?

I'd love for the customer to hear a standard "ring" before they
are
actually connected to the agent.  Any pointers?

Thanks,
Jeremy

> -----Original Message-----
> From: Jeremy Rusnak [mailto:jrusnak@gmail.com] 
> Sent: Thursday, October 28, 2004 2:10 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] Queue question
> 
> Our agents are played around a five second message when they 
> pick up a call, announcing the queue it is from.  Is there a 
> way to play a sound to the remote caller during this period?
> 
Have you tried the ringing application?  I am not sure if it 
will work, but it could be worth a try.  In the context that 
the agents are called in put something like:

exten => _1XXX,1,Ringing
exten => _1XXX,2,Dial(SIP/${EXTEN},15,t)

Or something like it.  The only problem that I can see with that 
is if your agent doesn't answer.  The caller will hear ringing, 
but it will just go back to music on hold.

Just an idea,

Robert Jackson

Hi list,

It is possible limit the incoming calls to one, for each agent logged into a
queue, ok.

But, and at the same time this agent can received other incoming call from
another extension?
I need this scenario, but, I don't know what it's the right way.

Please, any idea?

I use SIP agents, SJPhone and Grandstream BT-100 with de firmware 1.0.5.16.

Thanks in advance
Rafael Gonzalez Lome?a

P.S.
I read the bug 2180, but i think its not a solution.

.... And please, sorry for my english.

Is there a way to prioritize calls in multiple queues based on hold time?  I
have three queues set up on my Asterisk PBX with agents logged into all
three queues.  I've noticed that sometimes calls in one queue will make it
through in a couple minutes while another queue will be backed up with
people having been on hold for 30+ minutes.  Is it possibly the fact that I
am set for the rrmemory ring strategy?

Thanks,

Shaun

I have a quick question.. reading the wiki, I found this:
 
"Use the 'Local' channel construct to point to an appropriate
dial-out
extension in the dialplan if you'd like to add remote agents using
AgentCallbackLogin()"

That's exactly what Im trying to do, so fasr I needed to make a new context
that only has Dial cmds so that the call would not get routed to the
voicemails... But, what is this local channel construct?
 
__________________________________________________________________
Anton Krall

Skipped content of type multipart/alternative-------------- next part
--------------
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.11.11 - Release Date: 5/16/2005