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2004 Oct 28
5
Queue question
Hi all,
Right now our queue system is working quite well. One thing that I
would like to have the option of doing would be to play a "ring" for
the customer when they are connected to an agent. Right now they go
from music on hold to an agent with no indication that their call is
"going through."
Our agents are played around a five second message when they pick up a
call,