I have a couple of Polycom phones, bootrom 2.5.0, SIP 1.3.1.0056. Works great with Asterisk when I power on the phone. However, after some time, say an hour, I cannot receive calls on this phone. On Asterisk, when I do "database show", it does show the phone in there, but it cannot reach the phone. Is there a way to keep alive the connection with Polycom? Any suggestions? Thanks, -- sudhir
I have a couple of Polycom phones, bootrom 2.5.0, SIP 1.3.1.0056. Works great with Asterisk when I power on the phone. However, after some time, say an hour, I cannot receive calls on this phone. On Asterisk, when I do "database show", it does show the phone in there, but it cannot reach the phone. Is there a way to keep alive the connection with Polycom? Any suggestions?>>>>>>>>>Is your phone behind a NAT?
Hi, I have Asterisk running with some Polycom IP 300's. I've noticed that the default behaviour for these phones is to increment the "missed calls" indicator whenever you fail to pick up the phone, this is fine if a call is destined to my extension but often I have calls ringing multiple phones. This means that the missed call indicator is increased on all the phones that didn't answer the call. Now, it seems there is a setting in the Polycom to only increment the indicator when the SIP server tells it to, I have enabled this option but I can't figure out how to get Asterisk to send a missed call indicator. Does anyone have some experience with this? Thanks, Pete
I searched in the RFCs documents and found extra information in RFC3326 -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Peter Osborne Sent: woensdag 3 november 2004 15:28 To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Polycom Phones Hi, I have Asterisk running with some Polycom IP 300's. I've noticed that the default behaviour for these phones is to increment the "missed calls" indicator whenever you fail to pick up the phone, this is fine if a call is destined to my extension but often I have calls ringing multiple phones. This means that the missed call indicator is increased on all the phones that didn't answer the call. Now, it seems there is a setting in the Polycom to only increment the indicator when the SIP server tells it to, I have enabled this option but I can't figure out how to get Asterisk to send a missed call indicator. Does anyone have some experience with this? Thanks, Pete _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users DISCLAIMER: The content of this e-mail message does not constitute a commitment of DKMA bvba This e-mail and any attachments thereto may contain information which is confidential and/or protected by intellectual property rights and are intended for the intended recipient only. Any use of the information contained herein ( including, but not limited to, total or partial reproduction, communication or distribution in any form ) by persons other than the designated recipient(s) is prohibited.If an addressing or transmission error has misdirected this e-mail, please notify the author, either by telephone or by e-mail and delete the material from any computer.
I purchased some 20 Polycom phones (brand new) for a very good price of around $165 each. Now I am having a nightmare in configuring them. I pulled the bootrom, SIP and config files from freedomphones.com, modified them for my need and and started configuring the phones. First couple of phones worked well, but I could not configure most of the remaining phones. They complain about "Error in loading bootrom". I suspect these are newer phones with newer bootrom than I have. I contacted Polycom. After many emails and calls, finally got hold of someone in the SIP certification dept. He was very blatant in saying that Polycom has decided not to support Asterisk. When I asked him just to give us the bootrom, and SIP application firmware for the phones, he refused that too saying it was against Polycom Policy. Now I am thinking why the hell should I use Polycom phones when they are so knee jerk about the Asterisk community. They would not even give us legitimate firmware either. They are so arrogant (or stupid) to keep off such a significant user community. What do others feel about this issue. Should we just decide to stay away from Polycom phones? Or try to keep a copy of their firmware somewhere in the community like freedomphones.com? Thanks, -- jt> From: "James H. Thompson" <jht@lj.net> > Subject: Re: [Asterisk-Users] Polycom 1.4.1 firmware for IP500/IP600 > To: "Asterisk Users Mailing List - Non-Commercial Discussion" > <asterisk-users@lists.digium.com> > Message-ID: <027601c50356$3eb57f80$0aa8a8c0@jhtp450> > Content-Type: text/plain; charset="iso-8859-1" > > I'm looking for a copy too. > > Jim > > James H. Thompson > jht@lj.net > > -- Original Message -- > From: "Robert Augustyn" <augustynr@yahoo.com> > To: "'Asterisk Users Mailing List - Non-Commercial Discussion'" <asterisk-users@lists.digium.com> > Sent: Tuesday, January 25, 2005 5:00 PM > Subject: RE: [Asterisk-Users] Polycom 1.4.1 firmware for IP500/IP600 > > > > If you have it, can I get a copy please, or possibly can you send it to the > > keeper of http://www.freedomphones.net/polycom/files/ > > I am looking for the latest boot image too. > > Thanks. > > robert > >
-----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of J Thomas Sent: Wednesday, January 26, 2005 2:17 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Re: Polycom Phones I purchased some 20 Polycom phones (brand new) for a very good price of around $165 each. Now I am having a nightmare in configuring them. I pulled the bootrom, SIP and config files from freedomphones.com, modified them for my need and and started configuring the phones. First couple of phones worked well, but I could not configure most of the remaining phones. They complain about "Error in loading bootrom". I suspect these are newer phones with newer bootrom than I have. I contacted Polycom. After many emails and calls, finally got hold of someone in the SIP certification dept. He was very blatant in saying that Polycom has decided not to support Asterisk. When I asked him just to give us the bootrom, and SIP application firmware for the phones, he refused that too saying it was against Polycom Policy. Now I am thinking why the hell should I use Polycom phones when they are so knee jerk about the Asterisk community. They would not even give us legitimate firmware either. They are so arrogant (or stupid) to keep off such a significant user community. What do others feel about this issue. Should we just decide to stay away from Polycom phones? Or try to keep a copy of their firmware somewhere in the community like freedomphones.com? Thanks, -- jt I would recommend SaySon phones which have similar or better features at the same prices and they love and support Asterisk. We use the 480i and it works great. http://www.sayson.com Seshu Kanuri -------------------------------------------------------- NOTICE: If received in error, please destroy and notify sender. Sender does not waive confidentiality or privilege, and use is prohibited.
>I purchased some 20 Polycom phones (brand new) for a very good price of >around $165 each. Now I am having a nightmare in configuring them. I >pulled the bootrom, SIP and config files from freedomphones.com, >modified them for my need and and started configuring the phones. First >couple of phones worked well, but I could not configure most of the >remaining phones. They complain about "Error in loading bootrom". I >suspect these are newer phones with newer bootrom than I have. > >This could very well be a text encoding issue. The phones are EXTREMELY picky about the format of the config files. They must be in UTF-8, or something very close to it. If you just open one of the files in a random text editor and save it, you will likely encounter problems when loading that config file. I had success when editing them with Windows notepad (and explicitly saving with text encoding of UTF-8), and GNU nano. Also, if you upgrade the phones, I've been told that you have to upgrade sequentially - i.e. don't try to upgrade from 1.3.0.xxxx to 1.4.1. Instead, do 1.3.0.xxxx to 1.3.1.0056 to 1.3.4.0003 to 1.4.1.xxxx.>Now I am thinking why the hell should I use Polycom phones when they are >so knee jerk about the Asterisk community. They would not even give us >legitimate firmware either. They are so arrogant (or stupid) to keep off >such a significant user community. > >That's one I don't understand myself. Who do they think is buying all their phones? I'm sure a good portion of their sales is to the asterisk community. The only explanation I have is that they don't care about the phones because they are selling them at extremely low margins (or at a loss) to promote their other poducts or to compete with Cisco.>What do others feel about this issue. Should we just decide to stay away >from Polycom phones? Or try to keep a copy of their firmware somewhere >in the community like freedomphones.com? > >I personally like my Polycom phones very much (more than Snom, more than Cisco). Once you get them running, they are extremely reliable, and the sound quality, ease-of-use and features are excellent. I don't think you can find a better value in SIP phones anywhere. That being said - don't expect them to be easy to use, and don't expect support from Polycom. The firmware IS on freedomphones.net, and has been for some time (now the newest versions are there, too). I think this list (and the manual) are the best you're going to get in terms of support.
Seshu - the 480i, although a great phones, is quite a bit more expensive than the Polycom IP300 or IP500, it is more comparable in price to the Polycom IP600. Cory Andrews Senior Partner VOIPSupply.com +++++++++++++ 800.398.VOIP X22 Cory@VOIPSupply.com Kanuri, Seshu (Company IT) wrote:>-----Original Message----- >From: asterisk-users-bounces@lists.digium.com >[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of J Thomas >Sent: Wednesday, January 26, 2005 2:17 PM >To: asterisk-users@lists.digium.com >Subject: [Asterisk-Users] Re: Polycom Phones > >I purchased some 20 Polycom phones (brand new) for a very good price of >around $165 each. Now I am having a nightmare in configuring them. I >pulled the bootrom, SIP and config files from freedomphones.com, >modified them for my need and and started configuring the phones. First >couple of phones worked well, but I could not configure most of the >remaining phones. They complain about "Error in loading bootrom". I >suspect these are newer phones with newer bootrom than I have. > >I contacted Polycom. After many emails and calls, finally got hold of >someone in the SIP certification dept. He was very blatant in saying >that Polycom has decided not to support Asterisk. When I asked him just >to give us the bootrom, and SIP application firmware for the phones, he >refused that too saying it was against Polycom Policy. > >Now I am thinking why the hell should I use Polycom phones when they are >so knee jerk about the Asterisk community. They would not even give us >legitimate firmware either. They are so arrogant (or stupid) to keep off >such a significant user community. > >What do others feel about this issue. Should we just decide to stay away >from Polycom phones? Or try to keep a copy of their firmware somewhere >in the community like freedomphones.com? > >Thanks, >-- jt > >I would recommend SaySon phones which have similar or better features at >the same prices and they love and support Asterisk. We use the 480i and >it works great. > >http://www.sayson.com > >Seshu Kanuri >-------------------------------------------------------- > >NOTICE: If received in error, please destroy and notify sender. Sender does not waive confidentiality or privilege, and use is prohibited. > >_______________________________________________ >Asterisk-Users mailing list >Asterisk-Users@lists.digium.com >http://lists.digium.com/mailman/listinfo/asterisk-users >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > >
> From: Walt Reed <asterisk@linuxguy.com> > Subject: Re: [Asterisk-Users] Re: Polycom Phones > To: Cory@VOIPSupply.com, Asterisk Users Mailing List - Non-Commercial > Discussion <asterisk-users@lists.digium.com> > Message-ID: <20050127141138.GC7178@linuxguy.com> > Content-Type: text/plain; charset=us-ascii > > On Wed, Jan 26, 2005 at 10:20:24PM -0500, Cory Andrews said: > > Seshu - the 480i, although a great phones, is quite a bit more expensive > > than the Polycom IP300 or IP500, it is more comparable in price to the > > Polycom IP600. > > Hmm. Your own web site has it priced between the 500 and 600. If the > difference is good support versus zero support, wouldn't the $50 > difference between the 500 and the 480i be saved in the first 20 minutes > you spend fighting with a problem? Another factor is that one company tests > with * and the other shuns it. > > Just the availability of the firmware alone is almost worth the $50. > > I have no problem with polycom, and use their non-IP conference phones, > but I'm not going to purchase a product from a manufacturer that refuses > to provide even basic support (complete manuals and firmware.) > > It would be Very nice to have a phone platform that is fully documented > that had firmware that was open and "hackable". It seems that people on > this list spend massive amounts of time trying to work around all the > firmware bugs in various products (eg. call waiting on polycom.) > > If sayson provided developer documentation for their phones and allowed > us to write our own firmware, they wouldn't be able to manufacturer them > fast enough. They would corner the IP phone market. >I have the same dilemma with Polycom phones. Given their support (actually complete lack of), I am quite loathe to giving them business. On the other hand they are so darned cheap compared to other similar phones, I sure get tempted to use them if I can find a workaround. Compare Polycom IP-500 for $170 vs. Sayson-480i for $250 or SNOM-190 for $220. If it were a matter of 1 or 2 phones, I will gladly go with SNOM or Sayson, but if I have to buy 50, Polycoms become irresistible. As a matter of fact, my current client needs 120 phones to work with Asterisk. I have to make a decision soon about which one do I give to him. --jt
/Snip/ I have the same dilemma with Polycom phones. Given their support (actually complete lack of), I am quite loathe to giving them business. On the other hand they are so darned cheap compared to other similar phones, I sure get tempted to use them if I can find a workaround. Compare Polycom IP-500 for $170 vs. Sayson-480i for $250 or SNOM-190 for $220. If it were a matter of 1 or 2 phones, I will gladly go with SNOM or Sayson, but if I have to buy 50, Polycoms become irresistible. As a matter of fact, my current client needs 120 phones to work with Asterisk. I have to make a decision soon about which one do I give to him. --jt /Snip/ I use Polycom phones and have no issues with the firmware or the quality of the calls. My opinion (guess) on Polycom's Asterisk policy is - It is not that Polycom does not want their phones to be used with Asterisk. At the price these phones are sold, they will not be able provide support for all the features (AKA bugs or quirks) of Asterisk and make them transparent to Asterisk SIP stack and more notably - be user friendly for the Asterisk newbie user community. :) Remember that is is just like any other good SIP Phone and there are thousands of satisfied customers who did not have any problem with the firmware. If you know how to install this phone, you have a good product there and it works as long as you don't need upgrades. Seshu -------------------------------------------------------- NOTICE: If received in error, please destroy and notify sender. Sender does not waive confidentiality or privilege, and use is prohibited.
> I have the same dilemma with Polycom phones. Given their support > (actually complete lack of), I am quite loathe to giving them business. > On the other hand they are so darned cheap compared to other similar > phones, I sure get tempted to use them if I can find a workaround. > > Compare Polycom IP-500 for $170 vs. Sayson-480i for $250 or SNOM-190 > for > $220. If it were a matter of 1 or 2 phones, I will gladly go with SNOM > or Sayson, but if I have to buy 50, Polycoms become irresistible. > > As a matter of fact, my current client needs 120 phones to work with > Asterisk. I have to make a decision soon about which one do I give to > him.Between Snoms and Polycoms, I would go with Polycom every time. The users will love you for it. There are many more features, the sound quality is much better, they are easier to use, and the default ring tone is not as annoying. As an administrator with that many phones, you NEED centralized administration, too. Polycom provides a passable mechanism to do this. AFAIK, there is no centralized admin on the Snoms. I don't have experience with the Sayson's, so I can't comment on them.
Hello, When I talked with the VP of VOIP phone sales at Polycom about a year ago, he was offering a dedicated engineer for the Asterisk community that would work through issues like people have here. BUT they would ONLY do this if a reseller came forward and committed to be the Polycom authorized reseller to Asterisk users and the dedicated engineer at Polycom would only talk to people at that reseller company. After wasting 3 months unsuccessfully trying to convince a half dozen resellers to be that company I gave up. That reseller would have to raise the prices to be able to support the phones, and as long as you can buy the Polycom phones at a lower cost from over a dozen companies that company would be losing a lot of business. I didn't fault anyone at the reseller companies I talked to, they would be taking a risk by dedicating resources to supporting Asterisk with no guarantee of exclusivity from Polycom. The problem is with Polycom, they make about as much by Cisco selling a phone(from licensing of Polycom technology) as they do by selling their own phones(with many other costs and liabilities associated with it). They have no real incentive to go all out and compete with their biggest customers(Cisco, Avaya, etc...) So they don't try to make their phones a mass-market item. It's a shame, because I really like the Polycom phones and have several in our office. If someone else wants to take up the fight, contact me off list and I'll send you my contacts. MATT--- -----Original Message----- From: Walt Reed [mailto:asterisk@linuxguy.com] Sent: Thursday, January 27, 2005 12:52 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Re: Polycom phones On Thu, Jan 27, 2005 at 11:30:26AM -0500, Kanuri, Seshu (Company IT) said:> My opinion (guess) on Polycom's Asterisk policy is - It is not that > Polycom does not want their phones to be used with Asterisk. At the > price these phones are sold, they will not be able provide support for > all the features (AKA bugs or quirks) of Asterisk and make them > transparent to Asterisk SIP stack and more notably - be user friendly > for the Asterisk newbie user community. :)That does not excuse them from not making the firmware or ducumentation available. There is no reason for them to not allow downloads or provide documentation - even requiring registration before download would be OK. Furthermore, one of the current issue people have (not being able to disable call-waiting) is going to be a problem for ANY sip PBX software, not just asterisk. If they had ONE internal advocate that monitored this list for 2 hours a day and provided feedback to internal engineering / product management, and *occasionally* provided information to the list on major issues people have, they could sell a LOT more of these phones and we would not be having this discussion. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
-----Original Message----- When I talked with the VP of VOIP phone sales at Polycom about a year ago, he was offering a dedicated engineer for the Asterisk community that would work through issues like people have here. BUT they would ONLY do this if a reseller came forward and committed to be the Polycom authorized reseller to Asterisk users and the dedicated engineer at Polycom would only talk to people at that reseller company. After wasting 3 months unsuccessfully trying to convince a half dozen resellers to be that company I gave up. That reseller would have to raise the prices to be able to support the phones, and as long as you can buy the Polycom phones at a lower cost from over a dozen companies that company would be losing a lot of business. I didn't fault anyone at the reseller companies I talked to, they would be taking a risk by dedicating resources to supporting Asterisk with no guarantee of exclusivity from Polycom. The problem is with Polycom, they make about as much by Cisco selling a phone(from licensing of Polycom technology) as they do by selling their own phones(with many other costs and liabilities associated with it). They have no real incentive to go all out and compete with their biggest customers(Cisco, Avaya, etc...) So they don't try to make their phones a mass-market item. It's a shame, because I really like the Polycom phones and have several in our office. If someone else wants to take up the fight, contact me off list and I'll send you my contacts. MATT--- Matt, Can you please pass on the contacts to Rana Dutt at voicehigway (rdutt@vhway.com) - Ph: 732-705-9201. Voice Highway can be that reseller and can support this community. Voice Highway already sells the IAX2 enabled Netweb-301s and PAP2s. By the way VoiceHighway may also need a tonne of these for deployment ( Hush!Hush - guess where - for a City in Connecticut...) Seshu -------------------------------------------------------- NOTICE: If received in error, please destroy and notify sender. Sender does not waive confidentiality or privilege, and use is prohibited.
Hi, Has anyone experienced any problem with polycom phones not sending voice? Occasionally some phones didn't send voice, a few times phone didn't play the incoming voice. It didn't happen often on the IP 500 I bought last November. But it happened quite a lot on the IP 600 I got recently. Thanks, Richard
> This this may sound ridiculous, but we've had problems with this when > the > users did not plug the handset cord in completely. 8 out of our 12 > employees > made the mistake, as the plug on the IPX00's appears to be all the way > in > when it is actually not.Not ridiculous at all. We had the same problem. In fact, the cord will "click" into place when it's not really all the way in.
Me too... :) -----Original Message----- From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Trevor Harrison Sent: Tuesday, April 12, 2005 11:43 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Re: polycom phones On Apr 11, 2005 11:49 PM, Greg Boehnlein <damin@nacs.net> wrote:> On Mon, 11 Apr 2005, Noah Miller wrote: > > > > This this may sound ridiculous, but we've had problems with this > > > when the users did not plug the handset cord in completely. 8 out> > > of our 12 employees made the mistake, as the plug on the IPX00's > > > appears to be all the way in when it is actually not. > > > > Not ridiculous at all. We had the same problem. In fact, the cord > > will "click" into place when it's not really all the way in. > > I had the same problem.. :)<aol>Me too!</aol> Took a few minutes to figure it out... was sweating bullets. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Slightly off topic as this doesn't pertain directly to Asterisk, but with the Polycom 500/501 phones, does anyone know how to correctly put a custom logo for the idle screen on the device? I've read the Admin Guide through and through and the information there is not enough to implement it. Any information you may have is much appreciated. Thanks! -- Kenneth Shaw Director of Technology ExpiTrans, Inc. 2428 Newport Blvd #8 Costa Mesa, CA 92627 tel: 949 278 7288 fax: 866 494 5043 ken@expitrans.com
> Slightly off topic as this doesn't pertain directly to > Asterisk, but with the Polycom 500/501 phones, does anyone > know how to correctly put a custom logo for the idle screen > on the device? I've read the Admin Guide through and through > and the information there is not enough to implement it. > > Any information you may have is much appreciated. Thanks! >Try these: http://lists.digium.com/pipermail/asterisk-users/2005-March/093682.html http://lists.digium.com/pipermail/asterisk-users/2005-March/093768.html Marty
Just got in a bunch of polycom phones for use on my shiny new asterisk box, but found 2 small issues I was wandering if someone could help me with. First, though the phones support 2 call appearances, if I am on a call, the second call does not ring through -- it goes to voicemail instead of letting me put the first on hold to talk to the second. Is there a way to fix this? The second is: a lot of my phones will not ring for internal extensions. They show up on the screen as a call ringing in, but the phone itself wont ring. About 50% however do ring. What could cause this? As usual, thank you all for your kind support in getting this far!
Chris Gamble wrote:> Just got in a bunch of polycom phones for use on my shiny new > asterisk box, but found 2 small issues I was wandering if someone > could help me with.Are you using AMP or Asterisk @ Home?> First, though the phones support 2 call appearances, if I am on a > call, the second call does not ring through -- it goes to voicemail > instead of letting me put the first on hold to talk to the second. Is > there a way to fix this?If you are then you need to turn call waiting on * 70> The second is: a lot of my phones will not ring for internal > extensions. They show up on the screen as a call ringing in, but the > phone itself wont ring. About 50% however do ring. What could cause > this?Are the phone registered correctly? What are the settings you have on them.> As usual, thank you all for your kind support in getting this far! > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
>> Just got in a bunch of polycom phones for use on my shiny new >> asterisk box, but found 2 small issues I was wandering if someone >> could help me with. > > Are you using AMP or Asterisk @ Home? > >> First, though the phones support 2 call appearances, if I am on a >> call, the second call does not ring through -- it goes to voicemail >> instead of letting me put the first on hold to talk to the second. Is >> there a way to fix this? >> >> If you are then you need to turn call waiting on * 70 >> >> The second is: a lot of my phones will not ring for internal >> extensions. They show up on the screen as a call ringing in, but the >> phone itself wont ring. About 50% however do ring. What could cause >> this? > > Are the phone registered correctly? What are the settings you have on them. > >> As usual, thank you all for your kind support in getting this far!Several hours of research after putting this in: I am using asterisk at home, and my now my real issue is that i am trying to find out how to turn call waiting on by default. will be posting this with the AAH forums while looking for documentation on app-callwaiting. As per the internal ring -- my settings on the sip side are: username=221 type=friend secret=221 record_out=On-Demand record_in=On-Demand qualify=500 progressinband=no port=5060 pickupgroup=1 nat=never mailbox=221@default host=dynamic dtmfmode=rfc2833 context=from-internal canreinvite=no i wander if the issue is not somehow related to speed dial entries ( which i have all extensions defined for. However, i did have the RingType defined as 1, but with the inconsistancy i've found with these phones, i would be surprised if RT 1 is silent on some of them.. will be investigating further on monday. thanks again!