I am having the same issue as below. Has this issue been solved or does anyone know an answer? This error recently began and we have multiple phones out of commission. PLEASE HELP!! http://lists.digium.com/pipermail/asterisk-users/2006-August/162841.html How did you find out about 468*??? It's sure as poop not documented in the Polycom Admin Guide anywhere. -----Original Message----- From: Dovid Bender [mailto:asteriskusers at dovid.net <http://lists.digium.com/mailman/listinfo/asterisk-users> ] Sent: Tuesday, August 15, 2006 11:16 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Polycom upgrade issue I believe 468* resets the phone but dosent return it to the orig. firmware. Also try to name the files with the phones mac id and see what happens. I am doing this with 1.6.6 and its working fine. ----- Original Message ----- From: Curt <mailto:cshaffer at gmail.com <http://lists.digium.com/mailman/listinfo/asterisk-users> > Shaffer To: 'Asterisk Users Mailing List - <mailto:asterisk-users at lists.digium.com <http://lists.digium.com/mailman/listinfo/asterisk-users> > Non-Commercial Discussion' Sent: Tuesday, August 15, 2006 10:07 PM Subject: [asterisk-users] Polycom upgrade issue OK, I may have done something stupid. I was trying to upgrade my Polycom to the newest firmware I could find (1.6.7). I am also trying to get provisioning working from a central server. I tired to reset with holding 468* down and it kept the settings the phone had on the phone.>From what I understand the settings on the phone override all. So Iwent into reset it from the phone and choose to format the firmware. Now when I try to boot it I am getting the following in the *-boot.log 0527180621|cfg |4|00|Could not get all 512 bytes of the header. 0527181013|cfg |4|00|Could not get all 512 bytes of the header. 0527181014|app1 |6|00|Error application is not present. 0527181014|app1 |6|00|Uploading boot log, time is SAT MAY 27 18:10:14 2006 I tried to put the old firmware and configs back in the directory but I get the same thing. Any help out there? Thanks! Curt Clint Neider Email Administrator cneider@altaresources.com Alta Resources | IT Application Services | 120 N Commercial St | Neenah, WI 54956 | Office (920) 751-5800 x 7472 | This email message is intended only for the addressee(s) and contains information that may be confidential and/or copyright. If you are not the intended recipient please notify the sender by reply email and immediately delete this email. Use, disclosure or reproduction of this email by anyone other than the intended recipient(s) is strictly prohibited. No representation is made that this email or any attachments are free of viruses. Virus scanning is recommended and is the responsibility of the recipient. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061019/ef2371d0/attachment.htm
The correct way to perform a factory reset on the Polycom phone is documented in one of our knowledge-base Articles, number: KB-001032 http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/ 27934028032-1-13.htm You want to do a "factory format" to COMPLETELY erase everything on the phone. After this is done you can have the Polycom phone get the latest bootrom (important for this type of error) and firmware from your FTP or TFTP server set up at your office. If you don't have one, nows the time to learn (admin guide and normal IT knowledge), get one and use that to get the latest bootrom (3.2.2) and firmware (2.0.1 or 1.6.7 if you don't want to attempt version 2 yet) on your phones. That should resolve your problem. You can get the bootrom and firmware from your service provider, distributor, or reseller as long as they are Polycom certified. Hope that helps. Jessee Holmes Atacomm / Ataractic Corporation www.atacomm.com V: 1-877-700-VOIP jholmes@atacomm.com Looking for voice over IP products? Visit our VoIP store at http:// voipstore.atacomm.com/ On Oct 19, 2006, at 10:26 PM, Neider, Clint wrote:> I am having the same issue as below. Has this issue been solved > or does anyone know an answer? This error recently began and we > have multiple phones out of commission. PLEASE HELP!! > > > > http://lists.digium.com/pipermail/asterisk-users/2006-August/ > 162841.html > > > > How did you find out about 468*??? It's sure as poop not documented > in the Polycom Admin Guide anywhere. > > -----Original Message----- > From: Dovid Bender [mailto:asteriskusers at dovid.net] > Sent: Tuesday, August 15, 2006 11:16 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] Polycom upgrade issue > > > I believe 468* resets the phone but dosent return it to the orig. > firmware. Also try to name the files with the phones mac id and see > what happens. I am doing this with 1.6.6 and its working fine. > > ----- Original Message ----- > From: Curt <mailto:cshaffer at gmail.com> Shaffer > To: 'Asterisk Users Mailing List - <mailto:asterisk-users at > lists.digium.com> Non-Commercial Discussion' > Sent: Tuesday, August 15, 2006 10:07 PM > Subject: [asterisk-users] Polycom upgrade issue > > > OK, I may have done something stupid. I was trying to upgrade my > Polycom to the newest firmware I could find (1.6.7). I am also > trying to get provisioning working from a central server. I tired > to reset with holding 468* down and it kept the settings the phone > had on the phone. >From what I understand the settings on the phone > override all. So I went into reset it from the phone and choose to > format the firmware. Now when I try to boot it I am getting the > following in the *-boot.log > > > > 0527180621|cfg |4|00|Could not get all 512 bytes of the header. > > 0527181013|cfg |4|00|Could not get all 512 bytes of the header. > > 0527181014|app1 |6|00|Error application is not present. > > 0527181014|app1 |6|00|Uploading boot log, time is SAT MAY 27 > 18:10:14 2006 > > > > I tried to put the old firmware and configs back in the directory > but I get the same thing. Any help out there? > > > > Thanks! > > > > Curt > > > > > > Clint Neider > > Email Administrator > > cneider@altaresources.com > > Alta Resources | IT Application Services | 120 N Commercial St | > Neenah, WI 54956 | Office (920) 751-5800 x 7472 | > > > > This email message is intended only for the addressee(s) and > contains information that may be confidential and/or copyright. If > you are not the intended recipient please notify the sender by > reply email and immediately delete this email. Use, disclosure or > reproduction of this email by anyone other than the intended > recipient(s) is strictly prohibited. No representation is made that > this email or any attachments are free of viruses. Virus scanning > is recommended and is the responsibility of the recipient. > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061020/439e2970/attachment.htm
Hi Jesse, Do you know if latest bootrom (3.2.2) and firmware (2.0.1) loads up onto Polycom IP500's? Or are they only for the later models? Do you know if you can still use TFTP for these software updates? Cheers, Dean From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jessee J Holmes Sent: Friday, 20 October 2006 10:09 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Polycom boot error The correct way to perform a factory reset on the Polycom phone is documented in one of our knowledge-base Articles, number: KB-001032 http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-1 3.htm You want to do a "factory format" to COMPLETELY erase everything on the phone. After this is done you can have the Polycom phone get the latest bootrom (important for this type of error) and firmware from your FTP or TFTP server set up at your office. If you don't have one, nows the time to learn (admin guide and normal IT knowledge), get one and use that to get the latest bootrom (3.2.2) and firmware (2.0.1 or 1.6.7 if you don't want to attempt version 2 yet) on your phones. That should resolve your problem. You can get the bootrom and firmware from your service provider, distributor, or reseller as long as they are Polycom certified. Hope that helps. Jessee Holmes Atacomm / Ataractic Corporation www.atacomm.com V: 1-877-700-VOIP jholmes@atacomm.com Looking for voice over IP products? Visit our VoIP store at http://voipstore.atacomm.com/ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061020/30e80d4d/attachment.htm