I am getting to my wits end with these phones (and so is my boss). I am getting an random echo on these phones and I have an issue opened with Polycom and its been in their research and development department for almost a month with no results. I have noticed that I get a message "RFC3389 support incomplete. Turn off on client if possible" in asterisk. I have researched this and made the change in ipmid.cfg (see below), but I am still getting this RFC error. --- ipmid.cfg ---- <RTP qos.ethernet.rtp.user_priority="5"/> <RTP qos.ip.rtp.min_delay="0" qos.ip.rtp.max_throughput="0" qos.ip.rtp.max_reliability="0" qos.ip.rtp.min_cost="0" qos.ip.rtp.precedence="0"/> <RTP tcpIpApp.port.rtp.filterByIp="1" tcpIpApp.port.rtp.filterByPort="0" tcpIpApp.port.rtp.forceSend="" tcpIpApp.port.rtp.mediaPortRangeStart=""/> ----- end ---- I am just wondering if anyone can help me troubleshoot the echo and RFC error so I don't have to pull the entire phone system out and purchase an entire new system.
Hi Chris ->I am getting to my wits end with these phones (and so is my boss). I am >getting an random echo on these phones and I have an issue opened with >Polycom and its been in their research and development department for >almost a month with no results. > >I'm amazed it got that far with Polycom. My experience is that they do not support these phones at all.>I have noticed that I get a message "RFC3389 support incomplete. Turn >off on client if possible" in asterisk. I have researched this and made >the change in ipmid.cfg (see below), but I am still getting this RFC >error. > >--- ipmid.cfg ---- ><RTP qos.ethernet.rtp.user_priority="5"/> > <RTP qos.ip.rtp.min_delay="0" >qos.ip.rtp.max_throughput="0" qos.ip.rtp.max_reliability="0" >qos.ip.rtp.min_cost="0" qos.ip.rtp.precedence="0"/> > <RTP tcpIpApp.port.rtp.filterByIp="1" >tcpIpApp.port.rtp.filterByPort="0" tcpIpApp.port.rtp.forceSend="" >tcpIpApp.port.rtp.mediaPortRangeStart=""/> >----- end ---- > >I am just wondering if anyone can help me troubleshoot the echo and RFC >error so I don't have to pull the entire phone system out and purchase >an entire new system. > >What version of * are you using? I'm using 1.0.2 with Polycom 1.3.4 firmware on IP600's and I haven't seen any of these problems. If you'd like the 1.3.4 version of the firmware, just let me know off list. Stupid Question: Is the echo on all calls or just on calls to/from the PSTN? If just PSTN calls, do you have any echo cancellation enabled? Thanks, Noah
>> I am getting to my wits end with these phones (and so is my boss). I am >> getting an random echo on these phones and I have an issue opened with >> Polycom and its been in their research and development department for >> almost a month with no results.The Polycom Admin manual says that the echocan on the phones only work when in speakerphone mode, not in handset or headset mode.
We have a similar situation in one site and I currently suspect the network because in a different site with a good network we don't have any issues. For a long time I suspected my e100p but it might be the handsets. Stuart -----Original Message----- From: "Eric Wieling"<eric@fnords.org> Sent: 26/01/05 17:45:31 To: "Asterisk Users Mailing List - Non-Commercial Discussion"<asterisk-users@lists.digium.com> Subject: Re: [Asterisk-Users] Re: Polycom IP 600 - 1.3.1 >> I am getting to my wits end with these phones (and so is my boss). I am >> getting an random echo on these phones and I have an issue opened with >> Polycom and its been in their research and development department for >> almost a month with no results. The Polycom Admin manual says that the echocan on the phones only work when in speakerphone mode, not in handset or headset mode. _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
the 1.3.4 firmware is available on http://www.freedomphones.net/polycom/files/ MATT--- -----Original Message----- From: Chad Scott [mailto:chad@idworld.net] Sent: Wednesday, January 26, 2005 12:47 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Re: Polycom IP 600 - 1.3.1 Noah, I could really use 1.3.4... however, a better question might be how are *you* getting 1.3.4? I can't seem to get this from anyone, including my reseller. On Jan 26, 2005, at 8:42 AM, Noah Miller wrote:> Hi Chris - > >> I am getting to my wits end with these phones (and so is my boss). I >> am >> getting an random echo on these phones and I have an issue opened with >> Polycom and its been in their research and development department for >> almost a month with no results. > I'm amazed it got that far with Polycom. My experience is that they > do not support these phones at all. > >> I have noticed that I get a message "RFC3389 support incomplete. Turn >> off on client if possible" in asterisk. I have researched this and >> made >> the change in ipmid.cfg (see below), but I am still getting this RFC >> error. >> >> --- ipmid.cfg ---- >> <RTP qos.ethernet.rtp.user_priority="5"/> >> <RTP qos.ip.rtp.min_delay="0" >> qos.ip.rtp.max_throughput="0" qos.ip.rtp.max_reliability="0" >> qos.ip.rtp.min_cost="0" qos.ip.rtp.precedence="0"/> >> <RTP tcpIpApp.port.rtp.filterByIp="1" >> tcpIpApp.port.rtp.filterByPort="0" tcpIpApp.port.rtp.forceSend="" >> tcpIpApp.port.rtp.mediaPortRangeStart=""/> >> ----- end ---- >> >> I am just wondering if anyone can help me troubleshoot the echo and >> RFC >> error so I don't have to pull the entire phone system out and purchase >> an entire new system. > What version of * are you using? I'm using 1.0.2 with Polycom 1.3.4 > firmware on IP600's and I haven't seen any of these problems. If > you'd like the 1.3.4 version of the firmware, just let me know off > list. > > Stupid Question: Is the echo on all calls or just on calls to/from > the PSTN? If just PSTN calls, do you have any echo cancellation > enabled? > > Thanks, > Noah > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > !DSPAM:41f7d1bf129142063020194!_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
The 1.4.1 firmware and the 2.6.1 bootrom are also now on http://www.freedomphones.net/polycom/files/ MATT--- -----Original Message----- From: mattf Sent: Wednesday, January 26, 2005 1:02 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Re: Polycom IP 600 - 1.3.1 the 1.3.4 firmware is available on http://www.freedomphones.net/polycom/files/ MATT--- -----Original Message----- From: Chad Scott [mailto:chad@idworld.net] Sent: Wednesday, January 26, 2005 12:47 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Re: Polycom IP 600 - 1.3.1 Noah, I could really use 1.3.4... however, a better question might be how are *you* getting 1.3.4? I can't seem to get this from anyone, including my reseller. On Jan 26, 2005, at 8:42 AM, Noah Miller wrote:> Hi Chris - > >> I am getting to my wits end with these phones (and so is my boss). I >> am >> getting an random echo on these phones and I have an issue opened with >> Polycom and its been in their research and development department for >> almost a month with no results. > I'm amazed it got that far with Polycom. My experience is that they > do not support these phones at all. > >> I have noticed that I get a message "RFC3389 support incomplete. Turn >> off on client if possible" in asterisk. I have researched this and >> made >> the change in ipmid.cfg (see below), but I am still getting this RFC >> error. >> >> --- ipmid.cfg ---- >> <RTP qos.ethernet.rtp.user_priority="5"/> >> <RTP qos.ip.rtp.min_delay="0" >> qos.ip.rtp.max_throughput="0" qos.ip.rtp.max_reliability="0" >> qos.ip.rtp.min_cost="0" qos.ip.rtp.precedence="0"/> >> <RTP tcpIpApp.port.rtp.filterByIp="1" >> tcpIpApp.port.rtp.filterByPort="0" tcpIpApp.port.rtp.forceSend="" >> tcpIpApp.port.rtp.mediaPortRangeStart=""/> >> ----- end ---- >> >> I am just wondering if anyone can help me troubleshoot the echo and >> RFC >> error so I don't have to pull the entire phone system out and purchase >> an entire new system. > What version of * are you using? I'm using 1.0.2 with Polycom 1.3.4 > firmware on IP600's and I haven't seen any of these problems. If > you'd like the 1.3.4 version of the firmware, just let me know off > list. > > Stupid Question: Is the echo on all calls or just on calls to/from > the PSTN? If just PSTN calls, do you have any echo cancellation > enabled? > > Thanks, > Noah > > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > !DSPAM:41f7d1bf129142063020194!_______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users