Hi I am looking for a Open Source RoR-based system for handling support issues for our customers. I needs to be simple so that the end user easily can add support issues. We also need to administer the issues (assign to developer/support person), schedule, and list issues (tickets). I have found SimpleTickets, which seems to be a good alternative, but I would like to know if any one else out there is developing something. Cheers, Per-Olof Hermansson -- Posted via http://www.ruby-forum.com/.
On May 11, 2006, at 8:06 PM, Per-Olof Hermansson wrote:> I am looking for a Open Source RoR-based system for handling support > issues for our customers.Why RoR? Why not Trac? :-) -jim
Jim Cheetham wrote:> On May 11, 2006, at 8:06 PM, Per-Olof Hermansson wrote: >> I am looking for a Open Source RoR-based system for handling support >> issues for our customers. > > Why RoR? Why not Trac? :-) > > -jimOur end users are not technical enough to handle Trac. Firstly we need it to be in Swedish, and much less options. I have tried to get customers to add tickets with Trac, and they just don?t do it - the user interface is too technical, and too many options. We need just: Subject, Priority (time-wise or 1..5) Type of issue (Bug, Enhancement, Network, How-to-do, etc) Description. And some views to show Open and Closed Issues, and also what we have done to an issue. On the administrative (Back End) side we of course need more (Assigned to etc) The issues are also not linked to the software source code, it might be issues on user usage, i.e how the use the software, technical issues linked to to OS, etc. For us Trac is for our internal tracking of software development issues. We could use Trac, if there was some kind of "skin" or template that hides most of the options when adding a ticket, setting them to some default value. Per-Olof -- Posted via http://www.ruby-forum.com/.
On 11 May 2006, at 11:05, Per-Olof Hermansson wrote:> Jim Cheetham wrote: >> On May 11, 2006, at 8:06 PM, Per-Olof Hermansson wrote: >>> I am looking for a Open Source RoR-based system for handling support >>> issues for our customers. >> >> Why RoR? Why not Trac? :-) >> >> -jim > > Our end users are not technical enough to handle Trac. Firstly we need > it to be in Swedish, and much less options. I have tried to get > customers to add tickets with Trac, and they just don?t do it - the > user > interface is too technical, and too many options.Looking at the features you want, why wouldn''t you use SimpleTicket? It has a nice interface and nice features and with a little bit of work, you can localize it. Best regards Peter De Berdt
Peter De Berdt wrote:> Looking at the features you want, why wouldn''t you use SimpleTicket? > It has a nice interface and nice features and with a little bit of > work, you can localize it. > > Best regards > > Peter De BerdtI just want to make sure that nobody is sitting with a nice alternative before commiting ourselves, Per-olof -- Posted via http://www.ruby-forum.com/.