thr3ads.net - Nut upsuser - [Nut-upsuser] [POSSIBLE FRAUD] Re: [EXTERNAL] Re: Help with Tripp Lite Internet600U [May 2020]

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Tom Cooper

2020-May-20 13:47 UTC

[Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

That would be great.  If there is something I can do to collect data or
troubleshoot, please let me know.


---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at
tripplite.com> wrote ----


I'm still working remotely, but I should be able to get something set up
soon.

I'll reply all here once I have something to report.





Thank you,

David Zomaya

Tripp Litehttp://www.tripplite.com/  







From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 7:48:32 AM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  


I'm running Raspbian Buster, but given that the error seems to be
"higher order" than a hardware issue - one of parsing the protocol?  I
suspect that Ubuntu would be a decent "lookalike" to model the issue. 



---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <mailto:David_Zomaya at
tripplite.com> wrote ----


If I installed and tested against Ubuntu, how useful would that be in general
and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and
I'd like to help get them sorted out.







Thank you,

David Zomaya

Tripp Lite






From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=mailto:tripplite.com at
alioth-lists.debian.net>
 on behalf of Charles Lepple <mailto:clepple at gmail.com>
 Sent: Tuesday, May 19, 2020 9:24 PM
 To: Tom Cooper
 Cc: nut-upsuser
 Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  



This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to mailto:ishelpdesk at tripplite.com for review.
 
 ______________________________________________________________________
 On May 19, 2020, at 9:21 PM, Tom Cooper <mailto:tom at cooperfamily.xyz>
wrote:
 > 
 > Bus 001 Device 004: ID 09ae:3024 Tripp Lite 
 > 
 We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).
 
 More details:
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=
 
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This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities,
 and assumes no responsibility for viruses which may infect an email sent to you
from Tripp Lite and which damage your electronic systems or information. It is
your responsibility to maintain virus detection systems to prevent damage to
your electronic systems
 and information.









This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes
 no responsibility for viruses which may infect an email sent to you from Tripp
Lite and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
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David Zomaya

2020-May-20 13:49 UTC

head link

[Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U

Will do. Ball in my court for now.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Tom Cooper <tom at cooperfamily.xyz>
Sent: Wednesday, May 20, 2020 8:47:28 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

That would be great.  If there is something I can do to collect data or
troubleshoot, please let me know.

---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at
tripplite.com> wrote ----

I'm still working remotely, but I should be able to get something set up
soon.

I'll reply all here once I have something to report.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at
cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 7:48:32 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

I'm running Raspbian Buster, but given that the error seems to be
"higher order" than a hardware issue - one of parsing the protocol?  I
suspect that Ubuntu would be a decent "lookalike" to model the issue.

---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <David_Zomaya at
tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----

If I installed and tested against Ubuntu, how useful would that be in general
and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and
I'd like to help get them sorted out.

Thank you,

David Zomaya

Tripp Lite

________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net<mailto:tripplite.com at
alioth-lists.debian.net>> on behalf of Charles Lepple <clepple at
gmail.com<mailto:clepple at gmail.com>>
Sent: Tuesday, May 19, 2020 9:24 PM
To: Tom Cooper
Cc: nut-upsuser
Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to ishelpdesk at tripplite.com<mailto:ishelpdesk at tripplite.com> for
review.

______________________________________________________________________
On May 19, 2020, at 9:21 PM, Tom Cooper <tom at
cooperfamily.xyz<mailto:tom at cooperfamily.xyz>>
wrote:>
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite
>We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).

More details:
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e
_______________________________________________
Nut-upsuser mailing list
Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at
alioth-lists.debian.net>
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e_______________________________________________
Nut-upsuser mailing list
Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at
alioth-lists.debian.net>
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
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David Zomaya

2020-May-20 17:46 UTC

head link

[Nut-upsuser] [POSSIBLE FRAUD] Re: [EXTERNAL] Re: Help with Tripp Lite Internet600U

Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol
Tripp Lite UPS (mine is a INTERNET550U, but same protocol)

:/etc/nut$ lsusb | grep Tripp
Bus 002 Device 004: ID 09ae:3024 Tripp Lite

I it got generally working (outputting reasonable responses to upsc, although
there are some issues with variables like frequency) by adding productid=3024 to
my ups.conf. Like this:

[TrippLiteUPS3024]
        driver = usbhid-ups
        port = auto
        productid=3024

Here is the upsc output:

:/etc/nut$ sudo upsc TrippLiteUPS3024
Init SSL without certificate database
battery.charge: 100
battery.charge.warning: 30
battery.runtime: 1850
battery.type: PbAc
battery.voltage: 0.0
battery.voltage.nominal: 12.0
device.mfr: Tripp Lite
device.model: INTERNET550U
device.serial: 2951EVLBC87B503245
device.type: ups
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2
driver.parameter.port: auto
driver.parameter.productid: 3024
driver.parameter.synchronous: no
driver.version: 2.7.4
driver.version.data: TrippLite HID 0.82
driver.version.internal: 0.41
input.frequency: 6010.0
input.transfer.high: 145.0
input.transfer.low: 95.0
input.voltage: 0.0
input.voltage.nominal: 120
output.current: 0.0
output.frequency: 6010.0
output.frequency.nominal: 60
output.voltage: 0.0
output.voltage.nominal: 120
ups.beeper.status: disabled
ups.delay.shutdown: 20
ups.delay.start: 30
ups.load: 0
ups.mfr: Tripp Lite
ups.model: INTERNET550U
ups.power: 0.0
ups.power.nominal: 550
ups.productid: 3024
ups.serial: 2951EVLBC87B503245
ups.status: OL
ups.timer.reboot: 65535
ups.timer.shutdown: 65535
ups.timer.start: 65535
ups.vendorid: 09ae
ups.watchdog.status: 0
:/etc/nut$

Tom: Let me know if this helps you.

List in general: would this help solve general 3024 issues?

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net> on behalf of David Zomaya
Sent: Wednesday, May 20, 2020 8:49 AM
To: Tom Cooper
Cc: nut-upsuser
Subject: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite
Internet600U

Will do. Ball in my court for now.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Tom Cooper <tom at cooperfamily.xyz>
Sent: Wednesday, May 20, 2020 8:47:28 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

That would be great.  If there is something I can do to collect data or
troubleshoot, please let me know.

---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at
tripplite.com> wrote ----

I'm still working remotely, but I should be able to get something set up
soon.

I'll reply all here once I have something to report.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at
cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 7:48:32 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

I'm running Raspbian Buster, but given that the error seems to be
"higher order" than a hardware issue - one of parsing the protocol?  I
suspect that Ubuntu would be a decent "lookalike" to model the issue.

---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <David_Zomaya at
tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----

If I installed and tested against Ubuntu, how useful would that be in general
and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and
I'd like to help get them sorted out.

Thank you,

David Zomaya

Tripp Lite

________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net<mailto:tripplite.com at
alioth-lists.debian.net>> on behalf of Charles Lepple <clepple at
gmail.com<mailto:clepple at gmail.com>>
Sent: Tuesday, May 19, 2020 9:24 PM
To: Tom Cooper
Cc: nut-upsuser
Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to ishelpdesk at tripplite.com<mailto:ishelpdesk at tripplite.com> for
review.

______________________________________________________________________
On May 19, 2020, at 9:21 PM, Tom Cooper <tom at
cooperfamily.xyz<mailto:tom at cooperfamily.xyz>>
wrote:>
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite
>We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).

More details:
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e
_______________________________________________
Nut-upsuser mailing list
Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at
alioth-lists.debian.net>
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e_______________________________________________
Nut-upsuser mailing list
Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at
alioth-lists.debian.net>
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
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