Nut upsuser - May 2019 - Problem with Tripp Lite SMART 1300LCDT on and off

I am not sure if this is a polling/communication problem or not.
Running NUT 2.7.4
Driver used usbhid-ups 
Driver version 2.7.4 
Driver version internal 0.41

This is the information the driver is able to pull
UPS status OL 
 UPS model TRIPP LITE 
UPS Manufacturer Tripp Lite 
Vendor ID 09ae 
Product ID 3016
OS is FreeBSD/XigmaNAS v11.2
The issue is that for every 30sec that the driver is able to pull the
information it will lose connection for about 60sec; maybe it is unable to poll
information.  What parameters I can use to stop the disconnect?  Or a proper way
to diagnose what the real issue is?  I already tried the physical connection. 
Replaced USB cord with a known cable that works with another UPS and changing
USB ports.


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Have you tried putting a usb hub between the host and the ups?

Yes, I’m serious. I’ve run into several problems with recent linux kernels and
newer usb3 hardware. If your motherboard has usb2 ports, you might try that as
well.

Denny

> On May 16, 2019, at 22:46, Johnny Wong <e430benz98 at yahoo.com>
wrote:
> 
> I am not sure if this is a polling/communication problem or not.
> 
> Running NUT 2.7.4
> Driver used usbhid-ups 
> Driver version 2.7.4 
> Driver version internal 0.41
> 
> 
> This is the information the driver is able to pull
> 
> UPS status OL 
> UPS model TRIPP LITE 
> UPS Manufacturer Tripp Lite 
> Vendor ID 09ae 
> Product ID 3016
> 
> OS is FreeBSD/XigmaNAS v11.2
> 
> The issue is that for every 30sec that the driver is able to pull the
information it will lose connection for about 60sec; maybe it is unable to poll
information.  What parameters I can use to stop the disconnect?  Or a proper way
to diagnose what the real issue is?  I already tried the physical connection. 
Replaced USB cord with a known cable that works with another UPS and changing
USB ports.
> 
> 
> 
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