Mike Clark
2009-Dec-14 23:59 UTC
[asterisk-users] Queue still tries to ring agent when busy
When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyoureportholdtime=yes periodic-announce-frequency=15 periodic-announce=/var/lib/asterisk/sounds/ogm/Hold-Ran-1,/var/lib/asterisk/sounds/ogm/Hold-Ran-2,/var/lib/asterisk/sounds/ogm/Hold-Ran-3,/var/lib/asterisk/sounds/ogm/Hold-Ran-4 strategy=rrmemory joinempty=yes retry=5 announce-holdtime=no wrapuptime=15 announce-frequency=60 timeout=10 musicclass=default autofill=no ringinuse=no Any ideas? Thanks, Mike Clark
Alec Davis
2009-Dec-15 08:50 UTC
[asterisk-users] Queue still tries to ring agent when busy
On 1.6.1 Check out 'core show function QUEUE_MEMBER' Don't have a 1.6.0 box anymore to check. Alec -----Original Message----- From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Mike Clark Sent: Tuesday, 15 December 2009 12:59 p.m. To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [asterisk-users] Queue still tries to ring agent when busy When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyoureportholdtime=yes periodic-announce-frequency=15 periodic-announce=/var/lib/asterisk/sounds/ogm/Hold-Ran-1,/var/lib/asterisk/ sounds/ogm/Hold-Ran-2,/var/lib/asterisk/sounds/ogm/Hold-Ran-3,/var/lib/aster isk/sounds/ogm/Hold-Ran-4 strategy=rrmemory joinempty=yes retry=5 announce-holdtime=no wrapuptime=15 announce-frequency=60 timeout=10 musicclass=default autofill=no ringinuse=no Any ideas? Thanks, Mike Clark _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users