Hi, What do I need to do to put an agent into two queues? The idea being that the agent will get the call no matter which queue it comes into? ~ Matt
Just add the agent to both queues, * will take care of the rest. l. In data Tue, 28 Mar 2006 16:13:13 +0200, Matt <mhoppes@gmail.com> ha scritto:> Hi, > What do I need to do to put an agent into two queues? The idea being > that the agent will get the call no matter which queue it comes into? > > ~ Matt > _____________________________-- Assum est, versa et manduca.
In article <op.s6433cyauxa8ts@smtp.ngi.it>, lenz-ml@oinko.net says...> > Just add the agent to both queues, * will take care of the rest. > l.I have tried to put agents in groups and then join groups to specific queue. It doesn't work. I don't know is the problem because one agent can't be in more groups or joining groups to queue's doesn't work. Do you know anything about this? -- Tomislav Parcina tparcina#lama.hr
In article <op.s66cgsfg3wzjep@pc-lenz.xcept.it.local>, lenz-ml@loway.it says...> > You just add the same agent to both queues (don't use groups), like in > queues.conf: > > [queue1] > .... > member=>Agent/101 > > [queue2] > ... > member=>Agent/101 > > Now Agent 101 is a member of both queues, and will not be called while > s/he is on conversation.I have done it that way, but it's dirty. It would be much cleaner if I could define 5 groups for 5 queue's. And in each group define one or more agents and join groups to queues. -- Tomislav Parcina tparcina#lama.hr