asterisk users - Jun 2006 - User Loses Ability to Make Outgoing Calls

We've been running an Asterisk-based phone system here in our office for
a year and a half, and it's pretty much been running smoothly.
One employee who works out of the office has a problem that she can't
make outgoing calls on a temporary basis every so often (a few times a day).
No one else has this problem, her settings are fine, and she regains the
capability spontaneously with no interference from us.

She's using a Linksys PAP2-NA like the rest of us, and we've tried
changing her adaptor, but the problem persists.

The only thing I can think of is that it has to do with the way her
internet connection is set up. She is using a D-Link wireless router
(but of course the adaptor is not through the wireless part); 802.11g/2.4GHz

Does anyone know of anything that could be triggering this odd behavior
or have more detailed questions I can ask her to help pinpoint the problem?

Any assistance is much appreciated.

Leah Newmark
Capalon VoIP

Hello Leah,
it may be the quality of her link degrading - it happens easily with ADSL.  
which error does she get? and she cannot receive calls at the same time,  
right?
l.


In data Mon, 19 Jun 2006 22:52:40 +0200, Leah Newmark  
<lnewmark@capalon.com> ha scritto:
> We've been running an Asterisk-based phone system here in our office
for
> a year and a half, and it's pretty much been running smoothly.
> One employee who works out of the office has a problem that she can't
> make outgoing calls on a temporary basis every so often (a few times a  
> day).
> No one else has this problem, her settings are fine, and she regains the
> capability spontaneously with no interference from us.
>
> She's using a Linksys PAP2-NA like the rest of us, and we've tried
> changing her adaptor, but the problem persists.
>
> The only thing I can think of is that it has to do with the way her
> internet connection is set up. She is using a D-Link wireless router
> (but of course the adaptor is not through the wireless part);  
> 802.11g/2.4GHz
>
> Does anyone know of anything that could be triggering this odd behavior
> or have more detailed questions I can ask her to help pinpoint the  
> problem?
>
> Any assistance is much appreciated.
>
> Leah Newmark
> Capalon VoIP
> _______________________________________________
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> To UNSUBSCRIBE or update options visit:
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-- 
Assum est, versa et manduca.

We've been running an Asterisk-based phone system here in our office for
a year and a half, and it's pretty much been running smoothly.
One employee who works out of the office has a problem that she can't
make outgoing calls on a temporary basis every so often (a few times a day).
No one else has this problem, her settings are fine, and she regains the
capability spontaneously with no interference from us.

She's using a Linksys PAP2-NA like the rest of us, and we've tried
changing her adaptor, but the problem persists.

The only thing I can think of is that it has to do with the way her
internet connection is set up. She is using a D-Link wireless router
(but of course the adaptor is not through the wireless part); 802.11g/2.4GHz

Does anyone know of anything that could be triggering this odd behavior
or have more detailed questions I can ask her to help pinpoint the problem?

Any assistance is much appreciated.

Leah Newmark
Capalon VoIP

Just saw this message back to me...I didn't realize my message was
posted and I ended up posting again. Oops!

Anyway, she *is* able to receive calls. She gets a fast busy when trying
to dial anything.

I know we had her do speed tests on her DSL the end of last year but I
don't remember the outcome, but that was for quality issues, so I don't
think it has to do with this problem per se.

Any ideas of what to test or look at?

Thanks!

LN
>Message: 18
>Date: Tue, 20 Jun 2006 00:12:51 +0200
>From: lenz <lenz-ml@oinko.net>
>Subject: Re: [Asterisk-Users] User Loses Ability to Make Outgoing
>	Calls
>To: "Asterisk Users Mailing List - Non-Commercial Discussion"
>	<asterisk-users@lists.digium.com>
>Message-ID: <op.tbeynpg5uxa8ts@smtp.ngi.it>
>Content-Type: text/plain; format=flowed; delsp=yes;
>	charset=iso-8859-15
>
>
>Hello Leah,
>it may be the quality of her link degrading - it happens easily with ADSL.  
>which error does she get? and she cannot receive calls at the same time,  
>right?
>l.
>
>
>  
>

That's not the problem. The contexts are all fine, and the problem fixes
itself when it feels like it. I am almost positive it's her connection.
The asterisk coding on my end is fine. She has the same setup as the
other 20 employees and they all work fine.

She was running tests on dsltools.com. Is there any specific test I need
to do to diagnose the problem?

asterisk-users-request@lists.digium.com wrote:

Message: 14
Date: Wed, 21 Jun 2006 10:28:50 -0600
From: Michael Welter <mike@telecommatters.net>
Subject: Re: [Asterisk-Users] Re: User Loses Ability to Make Outgoing
	Calls
To: Asterisk Users Mailing List - Non-Commercial Discussion
	<asterisk-users@lists.digium.com>
Message-ID: <449973C2.10506@telecommatters.net>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Look in the sip.conf (or whatever) and make sure the "context"
specifies
a context that allows outgoing calls.

We've tried 2 different ATAs, the same hardware, same setup as everyone
else and both have this problem.
This problem is for any number she dials, whether she dials her voicemal
(in-system) or makes a long distance call. She just gets a fast busy,
and I see no output on the console whatsoever.


asterisk-users-request@lists.digium.com wrote:
>
>
>Message: 1
>Date: Wed, 21 Jun 2006 13:44:58 -0400
>From: "Tom Vile" <tvile@baldwintechsolutions.com>
>Subject: Re: [Asterisk-Users] Re: User Loses Ability to Make Outgoing
>	Calls
>To: "Asterisk Users Mailing List - Non-Commercial Discussion"
>	<asterisk-users@lists.digium.com>
>Message-ID:
>	<e2a5da790606211044p4baf3967p487eccb8784c2ffb@mail.gmail.com>
>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
>Also check the dialplan on the ATA as well.  Maybe its the way she is
>dialing the number that is causing the issue.
>
>
>  
>
>  
>

Yes, she is registered, and her status reads as "ok". She receives
calls
fine.

asterisk-users-request@lists.digium.com wrote:
>Message: 13
>Date: Wed, 21 Jun 2006 17:48:34 -0400
>From: "Tom Vile" <tvile@baldwintechsolutions.com>
>Subject: Re: [Asterisk-Users] Re: User Loses Ability to Make Outgoing
>	Calls
>To: "Asterisk Users Mailing List - Non-Commercial Discussion"
>	<asterisk-users@lists.digium.com>
>Message-ID:
>	<e2a5da790606211448k2e6ca435sec401b17c51940ea@mail.gmail.com>
>Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
>When she gets the fast busy is she registered to the server?
>
>  
>
>
>
>
>  
>