similar to: Agent in multiple queues?

When agent tries to transfer a phone call (*2 - att transfer) he hangs up. Why? When a phone call isn't from queue then att transfer works fine. In features conf I have *1 for recording, *2 for att transfer and #1 for blind. In queue blind transfer works. For disconnect I have #0. I guess that * is somewhere defined as for hang-up the call, but where? I can't find it anywhere. Any help

Hi, I have several queues configured at my call center for different support levels. Today, something weird happened: - A client called queue 1 and was answered by an agent - The agent transferred the call to an user (not a queue), by dialing the atxtransfer (1) key defined in features.conf - The user transferred the client to another Queue, by using the second channel and the XFer key of her

Hello list, as I'm writing a little perl parser for queue_log analysis, I'd like to know *which* telephone answered a specific queue call. Unfortunately app_queue only logs the call id but does not log the call end point. This is okay for SIP endpoints, because their call id is something like SIP/endpointname-1234 so you can reasonably understand who was on answering, but for

We've been running an Asterisk-based phone system here in our office for a year and a half, and it's pretty much been running smoothly. One employee who works out of the office has a problem that she can't make outgoing calls on a temporary basis every so often (a few times a day). No one else has this problem, her settings are fine, and she regains the capability spontaneously with no

Guys. How do those callcenter apps work with Asterisk where a call comes in and * send a URL and some screen popup up based on callerid or something or username or id and shows all the customers info? Anybody done that? What do you need to do that? If you are using ATAs or IP Phones, how do those integrate with the PC so the screen would popup?

Hello list, I have prepared a small tutorial today that deals with how to avoid Asterisk rebuilding DTMF tones when using it to connect industial appliances that use DTMF. You can find it at: http://astrecipes.net/index.php?n=248 I know it isn't everybody's piece of cake, but I thought somebody could be interested as well :) l. -- Home of QueueMetrics -

Hello list, I put together a quick note about how to "see" oh323 calls while they are handled by your * box. http://www.oinko.net/astrecipes/index.php?n=89 The article is just a draft with usage examples; I'd love to hear your comments and updates if there is something I got wrong. Thanks l. -- Assum est, versa et manduca.

Hello list, I am looking for a way to have multiple remote Windows users download a package and get connected to *. My idea would be that they run a simple app, it connects without any setting to an * box (maybe via IAX) and then people press a button to talk. It would be okay if they had to enter a username and password, but not more than that. Looking for such software, I keep finding

Anyone know how to get app_queue to send logs to MySQL or any other sql server. I found info for cdr's and even configs but nothing on queue_log. If sql is not supported in the current app_queue I will be willing to pay someone to add it. John Bittner Simlab.net

Hi! I want to know the way that calls are answer in this case... I have queue1 and queue2, one agent that receive call from both queues. queue1 <- call1 queue1 <- call2 queue2 <- call3 queue2 <- call4 In my test the agent answer calls in this order: call1,call3,call2 and call4. I think this must be in this order call1,call2, call3, call4 like a big FIFO. Its ok this behavior? Could

Hi the new asterisk 1.4 supports to store queue log information directly into a database? (like CDR) ? thanks

Ex-girlfriend logic not working in latest CVS? Incoming sip calls don't work. Anyone else seen this problem? Extension logic looks good: exten => 6153248305/_931NXXXXXXX,1,Queue(queue1); exten => 6153248305/_615NXXXXXXX,1,Queue(queue2); ;exten => 6153248305,1,Queue(queue3); show dialplan looks good: -- Added extension '6153248305' priority 1 (CID match

Hello list, I have prepared a small recipe on how to compile Asterisk 1.2 beta 1 with a TDM400 card and H.323. You can find it at http://www.oinko.net/astrecipes/index.php?n=102 Any comment / suggestion / modification /bugfix is welcome! I was wondering: is there any way to build a version of Bristuff for 1.2 beta 1? Bye for now, l. -- Loway Research - Home of QueueMetrics

On Sun 17 Jun 2012 01:44:32 PM PDT, Parisson wrote: > A few months ago, when you released libshout 2.3.0, you talked about a hacked > version of shout2send plugin for GStreamer. As I also use GStreamer to stream > live, could you please share your patch so that I can test it against Icecast > trunk and some webm streams? The webm support for shout2send landed in gstreamer git some

Hey gang, I'm trying to find a) If you can put channel variables into a Call file and b) what the appropriate syntax is. Any ideas? Thanks, PB -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090721/cb8c2656/attachment.htm

Regarding this article (1) I have one question to make. What can I do to record the call if the agent makes a transfer using the "flash" button instead of "transfer button" or using blindxfer or atxfer defined in features. conf If the agent makes the transfer with "flash", the comunication between the person who is calling and is already in the queue and the target

Hi, Well, in our case, it seems that the issue was being caused by announcements. That is, someone in QUEUE1 would be waiting 15 minutes.. and QUEUE2 would be waiting 5 minutes. The person in QUEUE1 would be listening to 'we're sorry you are holding so long, if you'd like to leave a message, press 1 now.. otherwise continue to hold'... and while they were listening to that an

I want callers to go into the queue(s) and just hear ringing instead of MOH. Is this possible? exten => 200,1,Ringing() exten => 200,n,Queue(queue1|t|||15) exten => 200,n,Queue(queue2|t|||15) It looks to me like MOH is built-in to the queue, but if anybody knows otherwise please speak up!

I've been having a problem with Win95 clients watching a printer queue on the Samba server (called labserv2). labserv2 is a Solaris 2.5.1 machine running samba 1.9.18p4. The printing system is LPRng 3.4.2. A user can watch the printer queue from a Win95 client machine. However, when the printer queue gets backed up (usually about 12 jobs), the queue window locks. The corresponding smbd

Hello list, after the last time that mpg123 wen ballistic on our production system, we decided to skip mp3 playback altogether and to go for raw files. After half an hour playing with mpg123 and sox parameters in order to translate a mp3 file to a wav file that can be streamed back through * with no need for an mp3 decoder, I thought I'd post the result to the list to avoid wasting