Hi, Is it possible to monitor conversation of logged in Agents? Currently I am using ZapScan to monitor incoming calls, but I would like to monitor individual agents. raj
Have you tried ChanSpy? On 1/8/06, Rajkumar S <rajkumars@asianetindia.com> wrote:> Hi, > > Is it possible to monitor conversation of logged in Agents? Currently I > am using ZapScan to monitor incoming calls, but I would like to monitor > individual agents. > > raj > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
You can use ChanSpy() module to monitor Diyanat>From: Rajkumar S <rajkumars@asianetindia.com> >Reply-To: Asterisk Users Mailing List - Non-Commercial >Discussion<asterisk-users@lists.digium.com>Errors-To: asterisk-users-bounces@lists.digium.com>Return-Path: asterisk-users-bounces@lists.digium.com >X-OriginalArrivalTime: 08 Jan 2006 19:40:13.0831 (UTC) >FILETIME=[58229970:01C6148B] > >Hi, > >Is it possible to monitor conversation of logged in Agents? Currently I am >using ZapScan to monitor incoming calls, but I would like to monitor >individual agents. > >raj >_______________________________________________ >--Bandwidth and Colocation provided by Easynews.com -- > >Asterisk-Users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Douglas Garstang
2006-Jan-08 16:59 UTC
[Asterisk-Users] Monitor Logged in Agent's conversation
I'm not so sure about that. I tried putting a Monitor() command right before the Dial in extensions.conf that AgentCallbacklogin() uses to call an agent back. I get a very small file of recorded audio before recording stops. I assume the Queue application doesn't like Monitor() being called on it's calls. -----Original Message----- From: Diyanat Ali [mailto:diyanat@hotmail.com] Sent: Sun 1/8/2006 2:23 PM To: asterisk-users@lists.digium.com Cc: Subject: RE: [Asterisk-Users] Monitor Logged in Agent's conversation You can use ChanSpy() module to monitor Diyanat >From: Rajkumar S <rajkumars@asianetindia.com> >Reply-To: Asterisk Users Mailing List - Non-Commercial >Discussion<asterisk-users@lists.digium.com> Errors-To: asterisk-users-bounces@lists.digium.com >Return-Path: asterisk-users-bounces@lists.digium.com >X-OriginalArrivalTime: 08 Jan 2006 19:40:13.0831 (UTC) >FILETIME=[58229970:01C6148B] > >Hi, > >Is it possible to monitor conversation of logged in Agents? Currently I am >using ZapScan to monitor incoming calls, but I would like to monitor >individual agents. > >raj >_______________________________________________ >--Bandwidth and Colocation provided by Easynews.com -- > >Asterisk-Users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users