similar to: Monitor Logged in Agent's conversation

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails

Hi, I am setting up a small call center using *. I have ZAP setup for incoming calls and IAX setup for agents. Agents login using AgentCallbackLogin. When customers call, it's getting picked up and when queue is trying to call back the agents, I am getting error. I am using CVS HEAD, and updated just now. The error is: -- Executing Answer("Zap/1-1", "") in new

Hi, I am setting up a test call center using *. I am using one Zap channel (Wildcard TDM400P REV E/F -- 4 FXO modules) for incoming call and sip phones (SjPhone) for call agents. I have setup queues and agents. While testing I found that if the agent presses * key in soft phone while attending calls Zap channel gets hung up, and another customer can call. But if the caller hangs up (for example

Everyone we have a few new things to give back to the asterisk community. http://bugs.digium.com/bug_view_page.php?bug_id=0002379 http://bugs.digium.com/bug_view_page.php?bug_id=0002380 http://bugs.digium.com/bug_view_page.php?bug_id=0002381 These include app_chanspy, the ability to spy on ANY bridged call taking place inside asterisk. NOT just ZAP as with ZapScan/Barge. Native format_* files

Anyone successfully implemented a solution for allowing ZapBarge call monitoring only for a specific group of agents calls? The issue I see is that the feature only works on zap channels, and all of the agents (in many cases) are IP phones. Allowing ZapBarge and ZapScan on the TDM PSTN (t100p) interface has privacy issues for senior managers, but would allow all outbound zap calls to be

Hi, You can try ChanSpy http://www.voip-info.org/wiki/view/Asterisk+cmd+ChanSpy. Idris _____ From: phil.dawson@marnock.com [mailto:phil.dawson@marnock.com] Sent: Wednesday, June 21, 2006 12:23 PM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Monitor a particular SIP call for training purposes Hi, I've been asked if it is possible to allow a user to

Hi Folks, I've been searching for an specific feature on asterisk and I found an e-mail from "John Todd" asking for the same thing. http://lists.digium.com/pipermail/asterisk-users/2004-May/045882.html To be able to listen (zapbarge, zapscan or chanspy) an specific channel and can talk to one side (the operator). That feature is very usefull in call centers in Brazil so if you want

Hi, Is it possible to define maximum talk time in a queue? ie any one who joins a queue should not be able to talk more than say 5 minutes to the agent. raj

Hi, I have a typical call center with queues and agents added via AddQueueMember. One of my requirement is to implement a forgot password function. If a caller does not remember the password, he calls up an unauthenticated line and the agent manually authenticates him. Then the caller should have a provision to reset his password. The requirement is that the agent should not know the new password

Hi, How can I stress test an asterisk IVR? I am looking for some kind of sip phone which can be "programmed" to send out digits after specified time to simulate users pressing menu items. If it can originate large number of calls simultaneously then it's great! Does any one have any recommendations ? Any other method to stress test an IVR call flow? with regards, raj

Hi, I am using RT engine to log queue_log to a mysql database. My extconfig is [settings] queue_log => mysql,asterisk16_production Logging to mysql is working fine. But I find that the queue_log file now only has QUEUESTART lines for eg: 1250519094|NONE|NONE|NONE|QUEUESTART| 1250519186|NONE|NONE|NONE|QUEUESTART| How can I have queue_log in both db as well as in a file? thanks and

Hello, I have a 3 server asterisk configuration where one asterisk (say A) (v 1.4.25) has a digium card connected to E1 from which calls are routed to another asterisk server (B) (1.6.0.9) over IAX trunk from which calls get routed to third server (C) (1.6.0.9) again via IAX trunk. SIP clients are connected to third server. A is the PSTN termination server, B runs the menu and AGI and C is where

Hi, While looking for the cause of disturbance in call I found this error coming in console RTCP SR transmission error, rtcp halted Google search only shows some bug reports relating to MOH and Hold. What could cause this message? Could this be a symptom causing call disturbance? Where should I start digging to find out the reason for this error? I am using Asterisk 1.4.19 with zaptel 1.4.9.2

Hi, Any one using Rubi asterisk manager interface http://rubyforge.org/projects/rami/ ? How stable/usable it is? raj

Hey all, anyone know the status of disconnect supervision on POTS lines in India? Set up an asterisk box, TDM cards, in Mumbai, and doesn't seem to have disconnect supervision...... Thanks -- Chris Earle System Solutions Specialist

hi, can you recommend "clean&simple&stable" solution for incoming call popup (in browser)? i'm using flash operator panel now but i want something without flash (maybe something in AJAX?) thanks --------------------------------------- Marek Cervenka =======================================

Hi, I am using asterisk-1.4.15, and using AddQueueMember to add SIP interface to the queue. Each sip interface is member of multiple queues The queue does not recognize that an agent is busy and keeps trying to call the busy agent. I have identified two patches that can fix the problem, one at http://www.scopserv.com/download/asterisk-1.4.17-state_interface.diff in thread

Hi, I use asterisk branch 1.4 and gui 1.4 as well. I have the following situation: When I try to make gui configuration by http://localhost:8088/asterisk/static/config/setup/install.html I can see that application logs my user correctly but there is no browser window shift to the next page. it stays at the logging one. I get the following info in the console: [Feb 4 09:33:09] == Parsing

Hi, I am moving my call center to 1.4. Previously I was recording calls in agents.conf with the following config recordagentcalls=yes recordformat=wav createlink=yes So I had the filename in all calls which was *connected to agents*. I am looking for a similar functionality for 1.4. I am now recording calls using the following configuration. [general] persistentmembers = no eventwhencalled =

Hi, I am using asterisk-1.4.15, My sip configs is like [2501] type=friend username=2501 secret=2501 canreinvite=no host=dynamic dtmfmode=rfc2833 context = sip disallow=all allow=ulaw incominglimit=1 nat=1 queue.conf is like [gen-enq] joinempty = yes musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes