Hi, * queue application delays about 10 seconds to connect to the agents. queue.conf ----------------------------------------------------- [general] ;monitor-format = gsm [default] timeout = 4 ; How long do we wait before trying all the members again? retry=1 ; Maximum number of people waiting in the queue (0 for unlimited) maxlen = 0 music=default [que1] leavewhenempty=no music=default strategy=leastrecent joinempty=yes ---------------------------------------------------- CLI> show queues que1 has 3 calls (max unlimited) in 'leastrecent' strategy (25s holdtime), W:0, C:189, A:29, SL:0.0% within 0s Members: IAX2/agent7 (dynamic) (Not in use) has taken no calls yet IAX2/agent6 (dynamic) (Not in use) has taken no calls yet IAX2/agent8 (dynamic) (Not in use) has taken no calls yet IAX2/agent3 (dynamic) (Ringing) has taken no calls yet Callers: 1. Zap/48-1 (wait: 0:21, prio: 1) 2. Zap/46-1 (wait: 0:18, prio: 1) 3. Zap/49-1 (wait: 0:00, prio: 1) How can i reduce connection time? Thanks, Jason __________________________________ Yahoo! Mail - PC Magazine Editors' Choice 2005 http://mail.yahoo.com