search for: leastrecent

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the fewestcalls first then go into roundrobin if that agent didn't answer....

Hi, I've recently upgraded Asterisk to the latest version 1.4.9 on a PBX that manages several queues, but at least on one queue strategy (leastrecent) it doesn't seem to be distributing the calls has it should. I think this strategy should work like this: a) Make a list of available agents and their idle time (time since last call) and update it each time a call gets answered or ends b) When a call comes in...

Hi list: Is there any way, to set a common inter-queues leastrecent Strategy, i'm searching a Behaviour like this: 2 Queues Q1 and Q2 2 Agentes A1 and A2 Both agents are in both queues. First Call in the system is for Q1 and is answer by A1 The next call in the system is for Q2, both agents ar...

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm...

Hi Everyone, We have three different Queues set to "leastrecent" strategy and from time to time I hear someone complain that they receive short rings (partial ring cycle) and since it's not their turn even if they pickup the phone the call is not given to them since the Queue is actually hitting someone else at the same time. Is this short ring an ind...

<asterisk-users@lists.digium.com>Asterisk 1.4 I have strategy= leastrecent and autofill = yes I have 2 agents, one is answering a call and the other is free and have some calls waiting in the queue. Only when the first agent hangup the second agent receive the first call in the queue. It happends some times. This behavior still happend in 1.4.1 version. Thanks a lot. -...

Seeing as the "leastrecent" strategy does not work for us (it will *always* call the leastrecent agent, even if that agent is busy, and will not move to the next agent) I thought I'd try the roundrobin strategy. This seemed to work - however, I had my supervisor telling me today that a certain agent seemed to be...

...s being set all through the rest of the dialplan, and is currently working fine for busy lamp notifications (desksets are Polycom 550s) and the like. I can even call the queue and see the call ringing, but the set being rung doesn't register it... marketing has 1 calls (max unlimited) in 'leastrecent' strategy (4s holdtime), W:0, C:10, A:1, SL:0.0% within 0s Members: SIP/1406 (dynamic) (Not in use) has taken no calls yet Callers: 1. SIP/1405-00000482 (wait: 0:04, prio: 0) And after answering it, it will still show no calls happening - this is it, while a call was happenin...

Hi I have a problem with the queues on Asterisk. The setup is Asterisk@Home v1.0 with Asterisk 1.0.7. I have 1 queue (4500) set up, with leastrecent strategy. There are no agents configured in this queue. Agents log in by dialing 4500* on their phones. All incoming calls are sent to the queue. Calls wait 120 seconds in the queue, and are then sent to voicemail extension 310. My problem is that while an agent is busy on a call, Asterisk is st...

I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong.

Just woundering if the intentend functionality of leastrecent and fewestcalls it to continually dial only the first chosen ext. in the queue. In other words if a memeber is logged into the queue but doesn't answer the call the call never moves on in my configuration from that ext. This could be really bad!!!! Thanks [support] announce-frequency=45 stra...

...************* ************************* config ************************* ************************* sip users: [PL1039] context=mycontext callerid=PhoneLine1039 <1039> secret=pwd1039 type=peer host=dynamic call-limit=3 disallow=all allow=ulaw queues: [queue_1] weight=10 wrapuptime=0 strategy=leastrecent joinempty=no retry=0 autopause=yes setinterfacevar=yes eventwhencalled=yes eventmemberstatus=yes ringinuse=no member => SIP/PL1039 [queue_2] weight=10 wrapuptime=0 strategy=leastrecent joinempty=no retry=0 autopause=yes setinterfacevar=yes eventwhencalled=yes eventmemberstatus=yes ringinuse=no...

.... Is there a way to control the order in which the ao2_iterator returns the items? Even a random distribution would be better than the current--which always favours some agents over others. And before anyone mentions the "strategy" setting in queues.conf, I should say that we use "leastrecent", but because of the ratio of agents to queues in our business, the strategy doesn't come into effect immediately. With many agents answering each queue, it takes a while for each of them to get a call. Until then (which usually takes about half of each day), the calls are distributed ba...

We're moving a somewhat complicated call center over to an Asterisk system, and I'm looking for documentation on queue/agent configuration. So far I haven't found anything on the Digium or Asterisk websites, and I was hoping that someone could point me in the right direction. Thanks, Devon

...---------------------------------- [general] ;monitor-format = gsm [default] timeout = 4 ; How long do we wait before trying all the members again? retry=1 ; Maximum number of people waiting in the queue (0 for unlimited) maxlen = 0 music=default [que1] leavewhenempty=no music=default strategy=leastrecent joinempty=yes ---------------------------------------------------- CLI> show queues que1 has 3 calls (max unlimited) in 'leastrecent' strategy (25s holdtime), W:0, C:189, A:29, SL:0.0% within 0s Members: IAX2/agent7 (dynamic) (Not in use) has taken no calls yet...

How does one answer more than 100% of the calls in less than 60 seconds? techsupp has 0 calls (max 20) in 'leastrecent' strategy (104s holdtime), W:0, C:3, A:2, SL:166.7% within 60s

I'm setting up a queue for two independent operator phones that are capable of answering multiple calls at once. It's currently working with the following settings and Asterisk 1.4: queues.conf: [telefonistas] strategy=roundrobin ;strategy=leastrecent music=default timeout=60 retry=0 maxlen=0 wrapuptime=0 ringinuse=yes autofill=yes joinempty=yes member => SIP/8899 member => SIP/8898 extensions.conf: exten => _900[0-2],1,Answer() exten => _900[0-2],n,Queue(telefonistas,r,,,45) exten => _900[0-2],n,Dial(DAHDI/g3/9072) ;If no ope...

...dialplan to login agents: exten => 123,Answer() exten => 123,n,AddQueueMember(500|Local/${CALLERID(num)}@from-internal/n) exten => 123,Hangup() ^^^^ Where 500 is the English queue number and extension 123 is dial to login into Q-500 The priorities don't seem to work when we use the LEASTRECENT strategy so I am suspecting my dialplan above or maybe even the priorities are not supposed to work with LEASTRECENT strategy at all? Thanks -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20101104/a6ce398...

...g agents to the queues using Addqueuemember(). I believe I have the call limits and limitonpeer settings right in sip.conf. The only difference between the two queues is one has a higher weight. Any suggestions would be greatly appreciated. [our-support-queue] musicclass = default strategy = leastrecent timeout = 12 retry = 15 wrapuptime=30 weight=0 autopause=yes maxlen=0 joinempty=strict leavewhenempty=strict ringinuse=no context=queue-out periodic-announce-frequency=60 announce-holdtime=no periodic-announce=my-prompt-29 Thanks, Nick