Hello list,
There seem to be some problem with the ACD of asterisk
where when we use this parameter in queues.conf .
We could not get any announcement as expected.
Iam useing the latest CVS-head
Even weight also doesnot seem to work properly
I tried like this where we have two queues one with
100
weight and another with 200 as weight when both enter
into the queue when queue is empty when agent logs is
who is member in both teams the first call connected
is the one which first enter into queue irrestpective
of the weights
so any ideas.
my queues.conf file is as follows
[queue1]
member => Agent/1000;rk1
member => Agent/1001;rk2
announce-holdtime=yes
announce-frequency=90
weight=100
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-holdtime = queue-holdtime
queue-minutes = queue-minutes
queue-thankyou = queue-thankyo
[queue2]
member => Agent/1000;rk1
member => Agent/1001;rk2
announce-holdtime=yes
announce-frequency=90
weight=200
queue-youarenext = queue-youarenext
queue-thereare = queue-thereare
queue-callswaiting = queue-callswaiting
queue-holdtime = queue-holdtime
queue-minutes = queue-minutes
queue-thankyou = queue-thankyou
with regards
rkvalmiki
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