search for: rk1

...with 200 as weight when both enter into the queue when queue is empty when agent logs is who is member in both teams the first call connected is the one which first enter into queue irrestpective of the weights so any ideas. my queues.conf file is as follows [queue1] member => Agent/1000;rk1 member => Agent/1001;rk2 announce-holdtime=yes announce-frequency=90 weight=100 queue-youarenext = queue-youarenext queue-thereare = queue-thereare queue-callswaiting = queue-callswaiting queue-holdtime = queue-holdtime queue-minutes = queue-minutes queue-thankyou = queue-thankyo [queue2] memb...

...r.rks) rks.data=data.frame(unqs,corr.rks) names(rks.data)=c("unique values of x","tie-adjusted Siegel-Tukey rank") print(rks.data,row.names=F) names(rks.data)=c("unqs","corr.rks") data=merge(data,rks.data,by.x="x",by.y="unqs") rk1=data$corr.rks[data$y==1] rk2=data$corr.rks[data$y==2] cat("\n","Tie-adjusted Siegel-Tukey ranks of group 1","\n") group1=data.frame(data$x[data$y==1],rk1) names(group1)=c("x","rank") print(group1,row.names=F) cat("\n","Tie...