asterisk users - Jul 2005 - strange dial problem with polycom 501

I am having a strange problem with polycom 501 and dailing.  I've read the
archives and no one there specifically mentions this problem, so I thought
I'd
ask here.

The problem is that when the user picks up the receiver or pressed new call,
sometimes they will enter a number (for example 95072091234) and in the middle
of the number the cursor might jump back one digit.  So the call above, if
just typed into the phone, might end up: 9507291234.  Other times the cursor
might jump right back to the beginning of the number.

This doesn't happen when they enter the number and the press
"dial", so it
seems to be a digitmap problem.

However, the digitmap is nearly the same as what I've used on IP-500s in the
past.  It is:
"[0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T"

[Actually it was " [0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T" -- I
don't know
where that space came from, but I'll take it out and test again today.]

Are there any obvious problems with that digitmap?  Anything else that I
should take a look at?

Thank you.

-- 
-M

There are 10 kinds of people in this world:
	Those who can count in binary and those who cannot.

try to see if u have set at sip.conf  *dtmfmode=rfc2833*

Michael George wrote:
>I am having a strange problem with polycom 501 and dailing.  I've read
the
>archives and no one there specifically mentions this problem, so I thought
I'd
>ask here.
>
>The problem is that when the user picks up the receiver or pressed new call,
>sometimes they will enter a number (for example 95072091234) and in the
middle
>of the number the cursor might jump back one digit.  So the call above, if
>just typed into the phone, might end up: 9507291234.  Other times the cursor
>might jump right back to the beginning of the number.
>
>This doesn't happen when they enter the number and the press
"dial", so it
>seems to be a digitmap problem.
>
>However, the digitmap is nearly the same as what I've used on IP-500s in
the
>past.  It is:
>"[0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T"
>
>[Actually it was " [0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T" --
I don't know
>where that space came from, but I'll take it out and test again today.]
>
>Are there any obvious problems with that digitmap?  Anything else that I
>should take a look at?
>
>Thank you.
>
>  
>

-- 
____________________________________________________________________

 BRUNO DE LUCA
 Tel. +39 02 9350 4780 (102)
 
 FG&A Software
 20017 Rho - Via Puccini, 8

 E-Mail :
bdeluca@fgasoftware.com
 Internet:
http://www.fgasoftware.com

Michael George wrote:
> I am having a strange problem with polycom 501 and dailing.  I've read
the
> archives and no one there specifically mentions this problem, so I thought
I'd
> ask here.
> 
> The problem is that when the user picks up the receiver or pressed new
call,
> sometimes they will enter a number (for example 95072091234) and in the
middle
> of the number the cursor might jump back one digit.  So the call above, if
> just typed into the phone, might end up: 9507291234.  Other times the
cursor
> might jump right back to the beginning of the number.
> 
> This doesn't happen when they enter the number and the press
"dial", so it
> seems to be a digitmap problem.
> 
> However, the digitmap is nearly the same as what I've used on IP-500s
in the
> past.  It is:
> "[0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T"
> 
> [Actually it was " [0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T" --
I don't know
> where that space came from, but I'll take it out and test again today.]
> 
> Are there any obvious problems with that digitmap?  Anything else that I
> should take a look at?
I've had significant issues with using T.  You have to be careful to 
have NO overlap.  You have overlap.  911 and 9411 will also match 9xT.

-- 
Eric Wieling * BTEL Consulting * 504-210-3699 x2120

Only terrorists use the "r" option to Dial.

I've noticed the same issue with my IP500s.  When dialing an extension
like 106, it will do the 10 okay, then bounce the cursor back to the
beginnig, and i'll end up dialing 610. I'm still trying to figure this
one out.

--
Tom Hayden
Astoria Telecom, LLC
www.astoriatelecom.net

On 7/28/05, Michael George <george@mutualdata.com>
wrote:
> I am having a strange problem with polycom 501 and dailing.  I've read
the
> archives and no one there specifically mentions this problem, so I thought
I'd
> ask here.
> 
> The problem is that when the user picks up the receiver or pressed new
call,
> sometimes they will enter a number (for example 95072091234) and in the
middle
> of the number the cursor might jump back one digit.  So the call above, if
> just typed into the phone, might end up: 9507291234.  Other times the
cursor
> might jump right back to the beginning of the number.
> 
> This doesn't happen when they enter the number and the press
"dial", so it
> seems to be a digitmap problem.
> 
> However, the digitmap is nearly the same as what I've used on IP-500s
in the
> past.  It is:
> "[0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T"
> 
> [Actually it was " [0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T" --
I don't know
> where that space came from, but I'll take it out and test again today.]
> 
> Are there any obvious problems with that digitmap?  Anything else that I
> should take a look at?
> 
> Thank you.
> 
> --
> -M
> 
> There are 10 kinds of people in this world:
>         Those who can count in binary and those who cannot.
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-- 
Tom

You should take a look at Section 2.1.5 of 
http://www.faqs.org/rfcs/rfc3435.html
This is the basis for the Polycom digit maps.

At 07:31 AM 7/28/2005, you wrote:
>I am having a strange problem with polycom 501 and dailing.  I've read
the
>archives and no one there specifically mentions this problem, so I thought
I'd
>ask here.
>
>The problem is that when the user picks up the receiver or pressed new call,
>sometimes they will enter a number (for example 95072091234) and in the
middle
>of the number the cursor might jump back one digit.  So the call above, if
>just typed into the phone, might end up: 9507291234.  Other times the cursor
>might jump right back to the beginning of the number.
>
>This doesn't happen when they enter the number and the press
"dial", so it
>seems to be a digitmap problem.
>
>However, the digitmap is nearly the same as what I've used on IP-500s in
the
>past.  It is:
>"[0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T"
>
>[Actually it was " [0]|*8|*2xx|#5|#7x|[278]xx|[9]11|9411|9x.T" --
I don't know
>where that space came from, but I'll take it out and test again today.]
>
>Are there any obvious problems with that digitmap?  Anything else that I
>should take a look at?
>
>Thank you.
>
>--
>-M