asterisk users - May 2005 - how to get remote extensions to work correctly with a zap channel?

I am trying to get remote extensions to work correctly with
agents.  I have ackcall=yes and have agents logged in to 
extension 101 using agentcallbacklogin with extension 101 defined as:

exten => 101,1,Dial(Zap/3/18165551234,20,tTA(custom/presspoundtoanswer))

This setup works great on local and/or voip channels, but on zap 
channels, the zap channel answers immediately as soon as it goes off hook 
and the announcement gets played long before the agent gets a chance 
to answer their phone.

Is there a way to either delay the announcement until the agent picks up
or to keep repeating the message until the agent presses a button?
Or is there possibly a better way of doing this?


Thanks,



Jon.

I have set up AddQueueMember and RemoveQueueMember commands within my dial
plan for SIP agents. When an agent dials into a specific SIP extension,
their caller ID num is passed and they are presented with "Agent Logged
In".
When calls get routed from the ZAP channel into the SIP client, their
"physical" SIP phone rings allowing them to answer. I have MOH playing
during this timeframe. I am not sure if that helps you out - but perhaps an
alternative to what you are doing...?

Do you have commands after the dialplan "queue" is executed? I am
trying to
determine the SIP client that receives the call (is this in a variable???)
so I can do a screen pop to the agent (CTI type functionality). Have you any
success with this?



-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Jon Gabrielson
Sent: Tuesday, May 17, 2005 8:50 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [Asterisk-Users] how to get remote extensions to work correctlywith
a zap channel?

I am trying to get remote extensions to work correctly with agents.  I have
ackcall=yes and have agents logged in to extension 101 using
agentcallbacklogin with extension 101 defined as:

exten => 101,1,Dial(Zap/3/18165551234,20,tTA(custom/presspoundtoanswer))

This setup works great on local and/or voip channels, but on zap channels,
the zap channel answers immediately as soon as it goes off hook and the
announcement gets played long before the agent gets a chance to answer their
phone.

Is there a way to either delay the announcement until the agent picks up or
to keep repeating the message until the agent presses a button?
Or is there possibly a better way of doing this?


Thanks,



Jon.
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Jon Gabrielson wrote:
> I am trying to get remote extensions to work correctly with
> agents.  I have ackcall=yes and have agents logged in to 
> extension 101 using agentcallbacklogin with extension 101 defined as:
> 
> exten => 101,1,Dial(Zap/3/18165551234,20,tTA(custom/presspoundtoanswer))
> 
> This setup works great on local and/or voip channels, but on zap 
> channels, the zap channel answers immediately as soon as it goes off hook 
> and the announcement gets played long before the agent gets a chance 
> to answer their phone.
> 
> Is there a way to either delay the announcement until the agent picks up
> or to keep repeating the message until the agent presses a button?
> Or is there possibly a better way of doing this?
Incorrect!  Only ANALOG zap channels are considered answered as soon 
as the digits are finished dialing.  There is a 'c" option to help 
with this, but it's not well documented.  Dial(Zap/3c/5551212).

-- 
Always do right. This will gratify some people and astonish the rest.
Mark Twain