similar to: how to get remote extensions to work correctly with a zap channel?

This is weird, and could find nothing on the wiki or * google search. Regardless of the ackcall setting in agent.conf, if I have agents logged in to a phone on a zap channel, when a call is made the agent's phone rings, and when they answer, they have to press "#" in order to hear the announcement. If the same agent is logged onto a sip channel, then the announcement is played as

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was

Jon, thanks for your help, but I'd rather not do it using agents and queues, ideally what would happen is it would simply play the message and wait for the person to press a button, if nothing is pressed, it just keeps going down the list. Any other suggestions? asterisk-users-request@lists.digium.com wrote: >Date: Wed, 15 Jun 2005 00:53:14 -0500 >From: Jon Gabrielson

First, many thanks to Greg Boehnlein for his patch to chan_agent.c for adding a "preackannounce" option. I am running CVS HEAD from 2005/07/31, and the patch failed in a few hunks, since the code was refactored to add in some CASE statements where there were compound if statements before. Anyway, I have successfully updated the patch to work against head as of 3 weeks ago, and would

Jon, thanks for your help, but I'd rather not do it using agents and queues, ideally what would happen is it would simply play the message and wait for the person to press a button, if nothing is pressed, it just keeps going down the list. Any other suggestions? asterisk-users-request@lists.digium.com wrote: > Date: Wed, 15 Jun 2005 00:53:14 -0500 > From: Jon Gabrielson

is it possible to do with asterisk something like this how ? maybe some copy of extensions and some other file ..pls. call to asterisk server -> user 100 is busy -> recorded msg say "all lines are busy , pls wait" ,"you are second caller in 'queue', pls wait" -> caller is on hold till user 100 busy then ring user 100 (ext100) another call to asterisk

I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue Member or not. So, operators call 511, and they should get added to the Queue as a Queue member. When users call 510 then, it

I am having trouble with the AgenCallBackLogin app. I can't seem to define a context for the queue. Here is the relevant configs: queues.conf: [general] [default] [q_lo_1] music = default strategy = ringall context = c_in_1 timeout = 15 retry = 2 maxlen = 0 member => Agent/@3 agents.conf: [agents] autologoff=10 wrapuptime=15000 group=1 agent => 1001,1234,Agent1 agent =>

Is anyone successfully using call queues and call groups? If so do you have an example configuration? The wicki and mailing list information I found is pretty old. Thanks! Paul pmahler@signate.com

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

Check my reply to your last post. Use SetGroup and Checkgroup before sending the call to your agents. Robert Jackson -----Original Message----- From: Henry Devito [mailto:hdevito@qwest.net] Sent: Thursday, September 30, 2004 10:09 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] Queue Setup almost got it Ok I think I have the queue

Hi; I've been using Asterisk for a few months now, and I have run into an interesting issue that I thought someone else in the community may have run into: I have an Asterisk install set up to receive helpdesk calls, route them to several IAX extensions and an extension which is simply a forwarded call over the POTS to a cellphone, so that if no one is logged into their IAX extensions for

hello i need to know how to enable the feature in the agents.conf to make the users got to press # to answer the call when is in the queue and the agent is logged in. at this time the call enters the queue and the agents who is logged in only beeps once and then the call enters automatically. can anybody help me?? TIA Edgar

Ok, this is probably a stupid question, but I can't seem to find anywhere where it tells how to put someone on hold on a zap channel. Flash gives me a dialtone and # tells me to enter a new extension, how can i just put the caller on hold. Pressing # then hanging up drops the call. Is there a simple way of doing this without transfering the user to a parking lot? Thanks, Jon.

Hello, I upgraded to cvs-head over the weekend and now agents that are logged in on zap channels have to acknowledge ACD calls by pressing #, even though I have ackcall=no in agents.conf. This doesn't seem to be happening to agents on SIP phones, and it this is the first time I have had an agent logged in on a Zap channel since the upgrade. Is there a new config param that I am missing?

[root@asterisk asterisk]# asterisk -V Asterisk SVN-branch-1.2-r8632M I was wondering if there was some documentation I was missing on the '*' key and queues. I have my features setup to use *x, where x is a #, but these features don't work for calls coming in from a queue. As soon as the '*' button is hit, the call is disconnected. I have a vague memory of reading about

Guys I am having some serious issues with my call queue and Management is breathing down my neck pretty bad, and I am running out of ideas. I have a single queue for my tech support department. I originally was using the AgentCallbackLogin for them and it tested out great on our testing weekends, but it hasn't worked out since. It would only let one of them take calls at a time, no matter

My parallel code is running slower than my non-parallel code! Can someone pls advise what am I doing wrong here? t and tTA are simple matrices of equal dimensions. #NON PARALLEL CODE nCols=ncol(t) nRows=nrow(t) tTA = matrix(nrow=nRows,ncol=nCols) require(TTR) system.time( for (i in 1:nCols) { x = t[,i] xROC = ROC(x) tTA[,i]=xROC } ) user system elapsed 123.24 0.07 123.47 #

Does anyone have any experience with iax.cc/sixtel? Are they a legitimate company? From their website it looks like you can get a private incoming 800 number for 30 cents/month plus 2 cents/minute. Somehow that pricing seems a little cheap for a DID number. I assume there has to be some minimum usage or something. Any info as far as actual costs and/or voice quality would be appreciated.

Does anyone know if it is possible to use a manager command to answer an incoming call and not consider it answered unitl it is received. Here is an example, I am deivering a call in the dialplan to a home telephone number. I don't want his voicemail to answer and I have no idea how long it will take to go to their home phone voicemail, but I don't want to deliver the call there, I want it