asterisk users - Jul 2004 - Voicemail/autoattendant not working

I'm pretty much a newbie to this but still think I've been around the
various help pages, voip-info.org etc to be fairly sure I'm not
missing something here so your help is appreciated!

I have a box running RedHat9 at home with the latest CVS of Asterisk
and all works fine.

At the office, we installed Gentoo linux on a machine, downloaded the
latest CVS of Asterisk, set it up. All works fine except when I get
onto voicemail. Then, I hear nothing.

It doesn't matter whether I dial 333 (my voicemail extension) and
enter VoiceMailMain or get bounced to voicemail on busy/no answer: I
just don't get to hear anything. If I ring and extension and let it go
over to voicemail, I hear the rining and then when Asterisk picks up
the call and diverts to VM, I get nothing again.

At first, I thought this might be a firewall issue but then took the
phone to an untrusted network allowing it talk without any firewalls
or NATs in between directly to the Asterisk machine.

Version:
Asterisk CVS-HEAD-07/14/04-13:00:40 built by root@idefix on a i686 running Linux

All looks well:
CLI> set verbose 100
    -- Executing VoiceMailMain("SIP/6600-4f26", "") in new
stack
    -- Playing 'vm-login' (language 'en')

(I just can't hear it)

ulaw, alaw and gsm are the own codecs I'm allowing at present
on both phone(s) and in Asterisk.

sip debug shows:

13 headers, 8 lines
Found RTP audio format 0
Peer RTP is at port 194.159.72.182:0
Found description format PCMU
Capabilities: us - 0xe(GSM|ULAW|ALAW), peer - audio=0x4(ULAW)/video=0x0(EMPTY),
combined - 0x4(ULAW)
Non-codec capabilities: us - 0x1(G723), peer - 0x0(EMPTY), combined - 0x0(EMPTY)

If that's any help.

thanks in advance!

cw


-- 
Chris Willis                     lists@mokum.org

I'm sorry if this is a stupid question, but have you installed mpg123?
also do you have any zaptel devices? if you don't have zaptel devices, you
need to compile ztdummy for clocking purposes.
Hope it helps

Isianto

On Wednesday, July 14, 2004, at 3:27:19 PM,
asterisk-users-request@lists.digium.com wrote:
> I'm sorry if this is a stupid question, but have you installed mpg123?
No I don't have it installed but I am not using the Console so
according to all docs I have found, I don't need a soundcard let alone
a player. Further, on my machine at home, I don't have this installed.
> also do you have any zaptel devices? if you don't have zaptel
> devices, you need to compile ztdummy for clocking purposes.
> Hope it helps
I have a TE410P card (takes an E1/ISDN30) from Digium and Zaptel
drivers appear to be installed. The ISDN30 is not plugged in yet
however.

cw


-- 
Chris Willis

Asterisk relys on mpg123 to play the music on hold.
Also according to my knowledge, asterisk needs clock to play on hold music.
The clock is provided by zaptel devices, if you don't have zaptel devices
you need to compile ztdummy to provide clock to *.
I can't explain more because, it's as far as I know it ^_^
you can install mpg123 using ebuild
just emerge mpg123
to compile ztdummy, you need to do something to * source (please check the
previous mail to know how to do that).
I have a zaptel device, that's why I don't need to compile ztdummy.
also music on hold in * doesn't rely on your sound-card.

Hope it helps

Isianto