similar to: app_queue ringall - 2 agents answer same time problem

On Thu, Oct 20, 2016 at 4:50 AM, marek cervenka <cervajs2 at gmail.com> wrote: > i tested this > > # cat /etc/asterisk/extconfig.conf > [settings] > queue_log => sqlite3,cdrDb > > # cat /etc/asterisk/res_config_sqlite3.conf > [cdrDb] > dbfile = /var/lib/asterisk/realtime.sqlite3 > > sqlite3 /var/lib/asterisk/realtime.sqlite3 > > CREATE TABLE

Hello everyone, I have just noticed a fairly obvious feature that it looks like many people have been looking for... If you have a queue defined with strategy=ringall, members of the queue will still get incoming calls when they are already on a call (call waiting). The only solution that has ever worked is incominglimit=1 in sip.conf. The problem there is that it obviously disables call

I made a post a few days ago with a patch to the queue to allow you to insert a penalty value in dynamic queue adding. http://asterisk.650dialup.com Since then, I decided I would make a whole new strategy called 'skillbased' I added a new option skillmask to the Queue appl and the AddQueueMember func as well as the queues.conf basicly if the skillmask of the queuemember is

This is the problem: Call coming into a queue in ringall strategy, if a member (SIP) of the queue is busy when entering the queue, and this member comes free after a little time, the member never rings.. How to solve this? I changed all parameters of the queue with no results... Wath i need: If one member of the queue is busy when a new call come in to the queue, this member can hangup and

Hi all, I have a need where ACD ringall and ACD roundrobin ring strategies will be combined. Basically, ring every agent in a specified order, but whenever it times out and goes to the next agent, I still need the previous agent(s) to continue to ring. I would like to develop this extension myself as a contribution to the asterisk community. In doing this, where should I start? I've

Hi List, I have faced a problem in asterisk queue implementation. I configured a queue with 'ringall' strategy and 'ringinuse=yes' in queues.conf. If three calls come to this queue in parallel, the logged in queue agent used to get only one call (may be the first one), not all the calls waiting in the queue at a time. Once the agent answers the call the next call is displayed. I

hi, is it possible log cel/queue_log to sqlite? via odbc? any experience? marek

I noticed a few issues with app_queue just wanted to know if its sip related or ata186 related: Ext 111 and Ext 112 are dynamically loged into the queue via AddQueueMember. Call hits queue with fewestcalls routing. Rings ext 111 if 111 doesn't answer. It rings ext 112. If for some reason ext 112 doesn't answer it rings back to 111. Again at this point ext 111 isn't answered it

The new app_groupcount looks great for most applications but it a is a step back for call queueing... since app_queue calls physical interfaces and not extensions, app_groupcont can't be used to limit the calls passed to a dynamically added agent. I presently use the broken sip incominglimit feature (even though it's less than ideal as it also limits outgoing calls preventing

--- Jonathan Tew <jonathan@ultracart.com> wrote: We've got the app_queue configured to supposedly allow for a call to be transferred. When the call comes in and an agent answers it (using X-Lite Pro) and then decides to transfer the call (using the SIP phone interface) they get disconnected from their call and after left logged in to the queue system. Obviously we're doing

Hey guys, i'm wondering if there is any good way to get app_queue working in real roundrobin strategy. The idea is to specify a call list of, lets say, 3 agants. Those agents should always be called in the correct defined order. So all calls have to get the following agent priority: 1st Agent -> 2nd Agent -> 3rd Agent I've actually solved that by defining penelty for the accounts,

Hi all, We've been experimenting with the app_queue application, and it works quite well. The only problem we encountered was that outgoing calls (to the operators) aren't logged in CDR. Example, * operators dial a specific number/extension, and AddQueueMember(..) runs (they get added without any problems), and they Hangup. * normal users dial the support/hotline number, get added

Given: Queue(foo|tHnr||bar) where queue foo includes something like IAX2/gw/18005551212 should # transfer work on the remote phone? A read of app_queue.c looks like it ought to work, but all I get is dtmf sent to the caller. (Incidently, I'd really prefer to be able to hit eg * during the announcement to have app_queue continue on as if there were a timeout. Has anyone looked into doing

Before I report this as a bug (and get whacked with more bad karma), I'd like to make sure I'm understanding this "feature." I'm defining a queue with a couple of SIP phones as the memebers -- not agents. queue.conf allows you to set an exit context such that if set (and you use the "T" or "t" option) allows the caller or callee to transfer the call to

Hi, I've just uploaded a patch here: https://issues.asterisk.org/view.php?id=16925 This patch introduces a new parameter; "congestion" to both RINGNOANSWER in queue_log and AgentRingNoAnswer AMI event, which is set to 1 if the call failed to go through because of technical difficulties. And it also is more verbose than app_queue has been earlier, since app_queue usually silently

Hi, This is the output from queue show 28: 47 (DAHDI/g0/12345678) (realtime) (Ringing) has taken no calls yet Why is the devicestate "Ringing" when no channels is calling this number, and the queue says "has taken no calls yet"? Is it picking up the general state of a random channel on g0 in dahdi? Or what is happening? It only seems to happen with this particular

Hello, After upgrading to the latest development CVS Head, I am now getting regular errors as follows: Dec 17 17:07:30 WARNING[8092]: app_queue.c:340 changethread: Can't change device with no technology! Also, my ability to answer calls with XTen Pro softphone seems to be a bit flaky now. Any ideas? ===== Jason Goecke www.goecke.net Ph: +31.707.504.634 Mb: +31.707.504.634 Fx:

I have heard about the ICD project to make a better Call center solution for asterisk, and I just noticed it on cvs. Is it a viable alternative or does it need work? Either way I am definitely interested as we are not quite happy with the current setup. Thanks, Robert Jackson

Does anyone know if this has been implemented? I have been around the sites and haven't really found much. I know there was an old patch that would make it work but it doesn't do anything but break the application now. ? ? .o-------------------------------------------------------o. Brian Fertig NOC/Network Engineer Planet Telecom, Inc. Tampa, FL Office

Hello, I've configured ACD with ARA asterisk-1.2.4 . I try "show queues" command but no queue is shown. why ? Can I keep the caller on queue until an agent answer the call ? I use ARA to configure queues and members however i have to use agents.conf to store the agents. I wish to configure agents in SQL db. Is it possible ? Regards Harry