asterisk users - Sep 2004 - Is app_icd ready to replace app_queue?

I have heard about the ICD project to make a better
Call center solution for asterisk, and I just noticed
it on cvs.  Is it a viable alternative or does it 
need work?  Either way I am definitely interested as
we are not quite happy with the current setup. 

Thanks,

Robert Jackson

>I have heard about the ICD project to make a better
>Call center solution for asterisk, and I just noticed
ICD was/designed as an extensible frame work for call q's.
It was made for developers who need a good design framework
and who expect to build custom call routing stratagies in a load c module.

There are a few custom installs, it mirrors most of the app_q chan_agent
functionality & has a number of additional features but lacks reporting
abilities.

There are also private implementations for predictive dial based on the icd
architecture.
>it on cvs.
I am not sure what is  on the digium cvs server the current icd is only
current on
cvs -d :pserver:anoncvs@orson.callenish.com:/var/cvs login pwd=anoncv
cvs -d :pserver:anoncvs@orson.callenish.com:/var/cvs co app_icd
>Is it a viable alternative or does it need work?
Depends on your needs I would guess additional coding would be required
please try it out & see what you need.

cheers tc