Before I report this as a bug (and get whacked with more bad karma), I'd like to make sure I'm understanding this "feature." I'm defining a queue with a couple of SIP phones as the memebers -- not agents. queue.conf allows you to set an exit context such that if set (and you use the "T" or "t" option) allows the caller or callee to transfer the call to that context/extension. This doesn't appear to be working for me. If I set "T," app_queue looks for the extension in the caller's current context -- where the queue() call is. If I set "t," app_queue looks for the extension in the callee's context -- in my case, the context specified in sip.conf. Am I misunderstanding how this is supposed to work? Is it working for you? Relevant snippet from my queue.conf: [customer-service] context = customer-service member = sip/pap2-000F66A83C90-line-1 Relevant snippet from my sip.conf: [pap2-000F66A83C90-line-1] context = inside type = friend Relevant snippet from my extensions.conf: [first-time-caller](h,s) exten = s,n, set(CALLERID(number)=${CARD-NUMBER:0:4}0000${CARD-NUMBER:-4}) exten = s,n, queue(customer-service|nrt) [customer-service](h,i,s) exten = s,n, hangup exten = 3,1, goto(redirect,s,1) exten = 7,1, goto(theme,s,1) exten = 8,1, goto(enter-card-number,s,1) Thanks in advance, ------------------------------------------------------------------------ Steve Edwards sedwards@sedwards.com Voice: +1-760-468-3867 PST Newline Fax: +1-760-731-3000