similar to: how can queue agents choose which call to answer?

Hi Marie Thanks! I was just worried about thread safety if I had to use a global variable, e. g. it might be set to a value by one call (since I'm using the same global for every incoming call to transfer the accountcode gotten from my HTTP endpoint to the same macro, and there can be several calls simultaneously all inserting HTTP-sourced values at more or less the same instant) and then

Hello everybody, from time to time, we get so-called simplex / one-way audio calls, where one party cannot hear the other. The only thing in common is that is does happen with calls via SIP trunk, not ISDN and not internal calls. Nothing strange in verbose and SIP logs. Could even be some weird intermittent firewall issue I guess. Apart from logging all traffic 24/7 via tcpdump (not really

Hello everybody, I am trying to find an intermittent SIP error with one provider and thought the best first step would be to have "sip set debug on" for some days and check the logs. Everything gets logged nicely, but the SIP log clutters up the console quite badly. Is it possible to have SIP debug log go only to the log file and not to the console? My logger.conf: console =>

Hi all I need to pass a parameter in a thread-safe manner to the Queue pickup macro. This is to know when (and who) picked up an incoming call to a queue and log that to my back-office system with a CURL to a HTTP endpoint. However, the Queue application does not appear to allow passing of parameters to the called queue pickup macro. E. g. non-working code is: [queuetest] timeout = 60 retry =

On Tue, Apr 14, 2015 at 08:26:07AM +0200, Sebastian Kemper wrote: > On Thu, Apr 02, 2015 at 11:33:38PM +0200, Daniel Heckl wrote: > > I do not want set allowguest=yes. The problem is, there is no official > > list with ip addresses of Telekom Germany. But I think all ip > > addresses comes from the ip range 217.0.0.0/13. > > Hello Daniel, > > Judging by the lists

Hi, Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue. How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ? I can think of several solutions but none really pleases me : 1. Have 4 different queues, set penalty value

I have a queue defined as [blabla] member = SIP/101 member = SIP/102 and in extensions.conf this: exten => 101,1,Queue(blabla,t) exten => 101,102,Congestion but when both Agents are busy then still the called party does not get a busy signal. What I`d want is when both Agents are busy that the caller gets a busy, not the long tones, like the phone is ringing, but nobody answers it (

Hi, Looking around I can't seem to find a way to show the number of agents currently logged into a queue and if possible who they are. Is there a way to do this ? Thanks -b -- ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program. -- This message has been scanned for viruses and dangerous content by the

Every time I have upgraded via CVS in last few weeks, the queue and agent program doesn't appear to function together. The calls are not getting passed: Agent 308 is logged in and idle. Yet I have a customer that has been on hold for over 8 minutes. Any Ideas? =================================================== pbx*CLI> show agents 301 (Lee) not logged in (musiconhold is

Looking for a good web app that will show agents that are login to queue. I tried the operator panel but I'm unable to get the LED to change color per the doco I have.. It works well for everything else but no luck on the agent part..

Hello everybody, we are using asterisk 16 with a realtime config and have a problem with FOP2. We have developed a webinterface for managing the queues. If we add a member to a queue, everything works fine but the user is not shown in the queue in FOP2 Panel. The problem is that the FOP2 Panel does not receive the QueueMemberAdded Event. This will only be sent if the QueueAdd Function is

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hello, I am having a problem which stems from the fact that the Agents that handle my call queues are unaware if there are are people waiting in the queue. I have found the following configuration options but they are not very helpful. in queues.conf: announce=xxx The "announce = XXX" option in queues.conf makes Asterisk play the XXX announcement to the member of the queue who

greetings > > I've read a lot on http://www.voip-info.org/wiki-Asterisk, but I cannot > > understand what the difference between a queue member and queue agent is. > Agents would be people who's job it is to answer calls. An agent logs in=20 > indicating that he's now available to take calls. Asterisk then sends calls= > to each agent as they are free to take a

hi, our customer reports problem when 2 agents answer the call in the same time faster operator (device) answer the call, but the second is showed up (on device) and call is without sound asterisk 13.9/app_queue with strategy ringall/operators via Local channel with sip device (chan_sip) do you have any tips/info before i will dig deep into logs/debug? checked google&issues.asterisk.org

Hello, Since outgoinglimit is EOL'd, I've implemented SetGroup/GetGroupCount to ensure that SIP clients will only have a single call at any time. Works perfectly for simple calls using Dial(). I'm now struggling to find a way to similarily limit 2nd calls to SIP clients that are Agents, who receive their calls from a Queue(). Is there any way to accomplish this (without writing

hi if i have an agents that figure as a member in more than one queue, how can i login / logout him in a specific queue an not in all queues?

Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in and awaiting a call via AgentCallback. Agent 2 has not logged in. An outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's phone rings and Agent1 and A talk. While they are talking, caller B calls in. Caller B is correctly placed in the queue and hears music, however this shows up in asterisk

All, I'm trying to configure queue agents w/ a DUNDi setup so that an agent can login to whatever server they please w/o any custom setup. In general this seems to work, agents login w/ AgentCallbackLogin into the incoming context (not a special queue context) and can receive queue calls. The problem is that since the incoming context is the same context as the normal incoming call context,

I have a queue I configured as "strict" and a cron script I use to QueueAdd and QueueRemove agents according to my company's requirements. Usually I have 2 or 3 agents at a time and the ring strategy is ringall. These agents use non-open-source Windows softphones that do not let you configure it so that if they're on the phone, a second call will be rejected (agent busy).