asterisk users - Jun 2008 - Queue is sending calls to Agents even when they are in use

Hi,

I have an simple queue and agents defines with memeber => SIP/123.

If for example Agent "SIP/123" has an call, the queue didnt care and
tries to
send additional calls to this agents. So Iam loosing time.

SIP/123 (In use) has taken no calls yet

How to stop this, especially when the device is not able to send an BUSY back.

Use LOCAL channels and parse 'show queues' or is there an better way?

best regards
Thomas

On Tue, Jun 3, 2008 at 9:54 PM, Thomas Winter <thowinter at
googlemail.com> wrote:
> Hi,
>
> I have an simple queue and agents defines with memeber => SIP/123.
>
> If for example Agent "SIP/123" has an call, the queue didnt care
and tries to
> send additional calls to this agents. So Iam loosing time.
>
> SIP/123 (In use) has taken no calls yet
>
> How to stop this, especially when the device is not able to send an BUSY
back.
>
> Use LOCAL channels and parse 'show queues' or is there an better
way?
>
> best regards
> Thomas
>
ringinuse=no in queues.conf for specificied queue.

Regards,
Atis


-- 
Atis Lezdins,
VoIP Project Manager / Developer,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835

On Tue, Jun 3, 2008 at 3:49 PM, Thomas Winter <thowinter at
googlemail.com> wrote:
> On Tuesday 03 June 2008 21:11, Steve Totaro wrote:
>
>> Or if you like to do it the hard way (if the phone supports it), turn
>> off call waiting.
>
> thanks,
> but I have clients without this option.
>
> I did also found out that GROUP() is not working when dialing Agents
through
> LOCAL channels.
>
> I will try to parse "show queues" and found out status of agents.
>
> Or somebody can suggest an better solution..
>
> best regards
> Thomas
>
What are the "clients"?

Thanks,
Steve Totaro

On Tuesday 03 June 2008 21:51, Steve Totaro wrote:
> On Tue, Jun 3, 2008 at 3:49 PM, Thomas Winter <thowinter at
googlemail.com>
wrote:
> > On Tuesday 03 June 2008 21:11, Steve Totaro wrote:
> >> Or if you like to do it the hard way (if the phone supports it),
turn
> >> off call waiting.
> >
> > thanks,
> > but I have clients without this option.
> >
> > I did also found out that GROUP() is not working when dialing Agents
> > through LOCAL channels.
> >
> > I will try to parse "show queues" and found out status of
agents.
> >
> > Or somebody can suggest an better solution..
> >
> > best regards
> > Thomas
>
> What are the "clients"?
for example SNOM, call waiting can be only switched off global, but not for an 
specific line

On Tue, Jun 3, 2008 at 10:49 PM, Thomas Winter <thowinter at
googlemail.com> wrote:
> On Tuesday 03 June 2008 21:11, Steve Totaro wrote:
>
>> Or if you like to do it the hard way (if the phone supports it), turn
>> off call waiting.
>
> thanks,
> but I have clients without this option.
>
> I did also found out that GROUP() is not working when dialing Agents
through
> LOCAL channels.
>
> I will try to parse "show queues" and found out status of agents.
>
> Or somebody can suggest an better solution..
chan_agent with AgentCallbackLogin was working but not completely
stable for my dialplan which was quite heavy when I was on 1.2,
however you may try that out. Or just upgrade to 1.4 (or even 1.6 and
try state_interface)

Regards,
Atis



-- 
Atis Lezdins,
VoIP Project Manager / Developer,
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835

Thomas Winter schrieb:
> On Tuesday 03 June 2008 21:51, Steve Totaro wrote:
>> On Tue, Jun 3, 2008 at 3:49 PM, Thomas Winter <thowinter at
googlemail.com>
> wrote:
>> > On Tuesday 03 June 2008 21:11, Steve Totaro wrote:
>> >> Or if you like to do it the hard way (if the phone supports
it), turn
>> >> off call waiting.
>> >
>> > thanks,
>> > but I have clients without this option.
>> >
>> > I did also found out that GROUP() is not working when dialing
Agents
>> > through LOCAL channels.
>> >
>> > I will try to parse "show queues" and found out status
of agents.
>> >
>> > Or somebody can suggest an better solution..
>> >
>> > best regards
>> > Thomas
>>
>> What are the "clients"?
> 
> for example SNOM, call waiting can be only switched off global, but not for
an
> specific line
Then why not switch it off globally?

Gr??e,
Philipp Kempgen
-- 
http://www.das-asterisk-buch.de  -  http://www.the-asterisk-book.com
Amooma GmbH - Bachstr. 126 - 56566 Neuwied  ->  http://www.amooma.de
Gesch?ftsf?hrer: Stefan Wintermeyer, Handelsregister: Neuwied B14998

On Tuesday 03 June 2008 23:26, Philipp Kempgen wrote:
> Thomas Winter schrieb:
> > for example SNOM, call waiting can be only switched off global, but
not
> > for an specific line
>
> Then why not switch it off globally?
You mean for the time the agent is on call send an http request to the snom 
and switch it off and after call switch on...

Thomas,
I had the same issue three wees ago and i almost lost my job for it.. 
now the only way i see it is the following.. 
the Queue does not recognize the (In use) as (Busy) so the client has to simply
let the queue know that I"M ON THE PHONE DAMN IT!
the only way i managed to do that is to modify my sip.conf so i changed the 
call-limit=1
and added 
busy-limit=1
 
i know some of the guys here will say .. this is madness.. you won't be able
to do this and do that.. but for me .. i only wanted my agents to pickup he
phone and do a call transfer.. and this is the only way i could manage to force
the queue to bypass the busy agents and guess what .. IT WORKS!!!
so now you can see o my queue       SIP/3006 (Busy) has taken 43 calls (last was
465 secs ago)
      SIP/3013 (Unavailable) has taken no calls yet
      SIP/3003 (Busy) has taken 63 calls (last was 704 secs ago)
      SIP/3017 (Unavailable) has taken no calls yet
      SIP/3007 (Busy) has taken 41 calls (last was 2063 secs ago)
      SIP/3010 (Not in use) has taken 79 calls (last was 116 secs ago)
      SIP/3000 (Unavailable) has taken 29 calls (last was 7303 secs ago)
      SIP/3014 (Unavailable) has taken no calls yet
      SIP/3004 (Busy) has taken 27 calls (last was 333 secs ago)
      SIP/3018 (Unavailable) has taken no calls yetfirst thing you notice here
that there are three levels of the status of an agent which i wasn't able to
obtain when i started my queuesbut then i did manage to get those by turning the
agents into the way you did ( member = SIP/XXXX) and then do the canges above.so
now when a call comes to your queue you will see on the manager window something
like ( Can't Call SIP/XXX ) when the user is on the phonethey only thing i
read about it but DID NOT face it personaly is that someone said when turning
the call-limit to (1) your users won't be able to make out going callDuh!
what i had a problem with.. is one of my clients is Registering with my server
instead of me registering with theirs and when i changed the Call limiti got on
their CDR so many congisted calls because of that.. so i changed it back to 50
and it works.. god luck with your quest and i hope my personal experiance would
help you finding your own solution.. regardsTarek Sawah > From: thowinter at
googlemail.com> To: asterisk-users at lists.digium.com> Date: Tue, 3 Jun
2008 20:54:38 +0200> Subject: [asterisk-users] Queue is sending calls to
Agents even when they are in use> > Hi,> > I have an simple queue
and agents defines with memeber => SIP/123.> > If for example Agent
"SIP/123" has an call, the queue didnt care and tries to > send
additional calls to this agents. So Iam loosing time.> > SIP/123 (In use)
has taken no calls yet> > How to stop this, especially when the device is
not able to send an BUSY back.> > Use LOCAL channels and parse 'show
queues' or is there an better way?> > best regards> Thomas> >
_______________________________________________> -- Bandwidth and Colocation
Provided by http://www.api-digital.com --> > asterisk-users mailing
list> To UNSUBSCRIBE or update options visit:>
http://lists.digium.com/mailman/listinfo/asterisk-users
_________________________________________________________________
Now you can invite friends from Facebook and other groups to join you on Windows
Live? Messenger. Add now.
https://www.invite2messenger.net/im/?source=TXT_EML_WLH_AddNow_Now
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
http://lists.digium.com/pipermail/asterisk-users/attachments/20080603/93d2b614/attachment.htm

On Tuesday 03 June 2008 23:22, Atis Lezdins wrote:
> chan_agent with AgentCallbackLogin was working but not completely
> stable for my dialplan which was quite heavy when I was on 1.2,
> however you may try that out. Or just upgrade to 1.4 (or even 1.6 and
> try state_interface)
Iam using API Action QueueAdd through an WebGUI and quite happy with this.
I hope I can jump from 1.2 to 1.6 without touching 1.4:)