similar to: question on queues

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

Hello all, I'm trying to prevent answering a channel when a queue is either full or has no members. It seems I'm forced to answer a call before I call Queue() or else the audio is in the early media (which is unacceptable because of the short duration of early media on ISDN). Is there any way to let Queue() automatically answer a channel if the call is going to be placed in the

Hello, I'm using MySQL realtime Call Queues (table /queues/ and table /queue_members/). I would like to ring the members of the call queue in a certain order. Therefore I use ring strategy /lineair /and I put the members into the table /queue_members/ in the order in which they have to be rang. So I have the queue : | name | musicclass | announce | context | timeout |

Dear All, I have make a queue in my dailplan and queue is not working properly,prbolem is that all call goes to same extenstion at a time.Because,I use eyeBeam(softphone) and eyeBeam have six line and whenever a call comes into eyeBeam that call reserved by Line 1 suppose to 2nd call will come that call goes to Line 2(same extension used by Line 1) and 3rd call goes to 3rd line and so on. But i

Does anybody have realtime queue members working? Not the queues themselves, just the members. I have realtime working for voicemail and sippeers, but I can't get queue members to work. Here is what I have: res_mysql.conf: [general] dbhost = 127.0.0.1 dbname = ASTERISK dbuser = myuser dbpass = mypass dbport = 3306 dbsock = /tmp/mysql.sock queues.conf: [general]

Hello, I am running Asterisk 11 on CentOS 6.x. I have configured several queues as follows in extensions.conf: exten => s,1,Queue(myqueue,rtnC,18) same => n,Background(user_unavail) same => n,WaitExten(10) exten => 1,1,Voicemail(1111 at my-vm,s) This rings the phones in the queue for 18 seconds. If no queue members answer, the caller is then prompted to press 1 and leave a

Hi I'm having trouble # transfering queue calls. in extensions.conf I have: [macro-queue] ; ; Places caller in queue ; ${ARG1} - Queue name to place caller in. ; ${ARG2} - Voicemail Extention ; ${ARG3} - Caller ID to Set. exten => s,1,DBget(temp=nm/on) ; Get Night key, if not existing,goto 102 exten => s,2,Playback(custom/500/10) exten => s,3,SetCallerID(${ARG3}) exten =>

----- Original Message ----- > From: "John Kiniston" <johnkiniston at gmail.com> > To: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users at lists.digium.com> > Sent: Tuesday, July 28, 2015 12:12:05 PM > Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered > > In your queues.conf do you

Hello, I am using 1.4.8 and have a question about Queues. I noticed that if I have an agent logged in using AgentCallBackLogin and that agent is unreachable for some reason (SIP phone unplugged) calls to him/her will completely yack. For example: 1-Agent 500 is the only one logged into queue number 1. 2-A call comes into queue number 1 3-The call is pushed to agent 500 at extension 21 which is

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following

Hello! How do I handle calls when they reach a queue that has no members? Currently, the callers are thrown out, because of the autofallthrough. The message is app_queue.c:2094 queue_exec: Unable to join queue 'queue-name' == Auto fallthrough, channel 'Zap/3-1' status is 'UNKNOWN' It seems that Queue() won't continue at a specific priority - like n+101 - if

Egads. Getting queues to work is like pulling teeth. extensions.conf: exten => q_main,1,Queue(oneeighty_main||||1) exten => 80014055,1,Dial(SIP/80014018,15,tr) exten => 80014057,1,Dial(SIP/80014018,15,tr) exten => 80014052,1,Dial(SIP/80014018,15,tr) queues.conf: [oneeighty_main] musiconhold = default joinempty = strict leavewhenempty = strict strategy = rrmemory retry = 0 member

I have defined 4 queue's. Is there any way to check is there any agent logged in any of those queue's? What I would like to do is to check if there is any agent in any of queue's and if there is, then I'll will transfer a call to that queue, it there isn't I would like to do something else with a call. Thank you for your time. -- Tomislav Par?ina Lama Computers Split

Hi all, I've updated Asterisk trunk LDAP schema [0] [1] to include queues and other attributes needed for a working LDAP backend (I'll open a bug to include these changes on svn). SIP users and dialplan are perfectly working, but when I call a queue the whole Asterisk (1.6.2.0) crashes: on extconfig: [settings] sipusers => ldap,"dc=nodomain",sip sippeers =>

Howdy, I'm looking at enabling autopause on one of my queues where my queue members are bad about leaving their desks without pausing. The problem I see is that when the queue pauses an Member it doesn't jump into the dialplan to do so which means my handy device state and asterisk database driven Light for the Member showing their paused status won't update. My idea for solving

Dear All, I've got a working asterisk installation which I need minor help from. Currently, I'm running a Sales Queue, which is answered by a selected group of people. Here are my queues.conf [sales-hotline] strategy = roundrobin timeout = 10 member = SIP/602 member = SIP/603 member = SIP/701 member = SIP/604 After calls come in, it works fine, however, I notice that even when SIP/602

Hi, I'm running 1.2 beta1 in a mini call center. I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio. An easy solution woud be the use of a "single line" user agent, like firefly, still

Hi, I'm trying to use Round Robin Memory with my queues. It seems to work fine... that being I call in.. first time agent 1 will get a call, second time agent 2, and so on. However, it seems if a period of time has gone by since agent 1 got a call (I don't know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is

Hey List, Anyone know the correct way to override an announcement on a queue by queue basis? My goal is to have one of my queues say "press one to blah.." and no position announcements I have the jump from queue context working (the press 1) I just need the correct message played to the user instructing to press 1. I have periodic-announce=filename in my queues.conf file under the

I have configured my mysql database by following this link http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue The only difference is that I am using ODBC instead of MySQL with Realtime. Within extensions.conf I have the following for my queue exten => 9**2**1611,1,Answer exten => 9**2**1611,2,Queue(irock.com,tT,,,300) exten => *50,1,Answer exten =>