asterisk users - Dec 2004 - Queues without members

Hello!

How do I handle calls when they reach a queue that has no members? Currently, 
the callers are thrown out, because of the autofallthrough. The message is

  app_queue.c:2094 queue_exec: Unable to join queue 'queue-name'
  == Auto fallthrough, channel 'Zap/3-1' status is 'UNKNOWN'

It seems that Queue() won't continue at a specific priority - like n+101 -
if
there are no members in the queue.


Any ideas?

Thanks.

Andi
-- 
-> Andreas Roedl            -> Senior IT Manager
-> NATIVE INSTRUMENTS GmbH  -> andreas.roedl@native-instruments.de
-> Schlesische Strasse 28   -> http://www.native-instruments.de/
-> D-10997 Berlin           -> Tel. +49-30-61 10 35-430
-> Germany                  -> Fax  +49-30-61 10 35-35

Andreas Roedl wrote:
> Hello!
> 
> How do I handle calls when they reach a queue that has no members?
> Currently, the callers are thrown out, because of the
> autofallthrough. The message is 
> 
>   app_queue.c:2094 queue_exec: Unable to join queue 'queue-name'
>   == Auto fallthrough, channel 'Zap/3-1' status is
'UNKNOWN'
> 
> It seems that Queue() won't continue at a specific priority - like
> n+101 - if there are no members in the queue.
> 
> 
> Any ideas?
> 
> Thanks.
> 
> Andi
Use...
Joinempty=yes


Senad Jordanovic
Bicom Systems - Complete Systems Provider
www.bicomsystems.com

When a new member is rejected from the queue (because there's a limit,
or there's no agents logged into the queue), is it possible to either
set an announcement, or to elevate the caller to a new priority (i.e.
n+100) or something?

Regards

Ben Merrills

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Andreas
Roedl
Sent: 21 December 2004 14:52
To: asterisk-users@lists.digium.com
Subject: Re: [Asterisk-Users] Queues without members

Hello!

Am Dienstag, 21. Dezember 2004 13:59 schrieb Senad
Jordanovic:
> > It seems that Queue() won't continue at a specific priority - like
> > n+101 - if there are no members in the queue.
> Use...
> Joinempty=yes
Perfect! Thanks.


Andi
-- 
-> Andreas Roedl            -> Senior IT Manager
-> NATIVE INSTRUMENTS GmbH  -> andreas.roedl@native-instruments.de
-> Schlesische Strasse 28   -> http://www.native-instruments.de/
-> D-10997 Berlin           -> Tel. +49-30-61 10 35-430
-> Germany                  -> Fax  +49-30-61 10 35-35
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