similar to: Outgoing Queues

This email is not a question, but a potential solution to any who have had the same issue I have faced. If you have agents logged in to multiple queues at the same time, Asterisk does not handle the answering of those queues in any set order or sequence. It has no way of prioritizing calls in between the shared queues, to guarantee that the queue with the call that has the longest hold time

Hi! I want to know the way that calls are answer in this case... I have queue1 and queue2, one agent that receive call from both queues. queue1 <- call1 queue1 <- call2 queue2 <- call3 queue2 <- call4 In my test the agent answer calls in this order: call1,call3,call2 and call4. I think this must be in this order call1,call2, call3, call4 like a big FIFO. Its ok this behavior? Could

I have a _very_ specific situation where I need queues to work in a very specific manner - I need the queue to only accept one call at a time, even though several phones are attached to it. My memory tells me that queues might have even worked this way in the distant past (pre 1.0)...but I am willing to be mistaken. Is this even remotely possible? PaulH

I need to issue some system commands via the Asterisk manager API. From the CLI the ! (system command) works fine, but when connected via the manager API it fails. Does anyone know why, or of a work around? Thanks Robert -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20071010/a3ee4b5d/attachment.htm

hello, I've callcenter and our queue members want to see on their IP phone's display queue's name , from which incoming call was originated, for example "<client's_number> -> Sales". This problem appears when one member can belong to couple queues. Work around would be setting calling name with such information. Maybe there is another way (setting SIP

Hi all, I ve setup a queue with 2+ agents for managing our inbound calls from customer. Using Asterisk 1.2.18 in a CentOS box. Agents login using AgentCallbackLogin application and I use a BASH AGI to accomplish this as there are some validations done with MySQL DB. Im aware that transfer could be done with option 't' in the queue() application and I was able to successfully transfer

Is there an advantage to having a Queue members URI in the form: SIP/User (or indeed IAX2/User) Over Local/<number>@context ? I know that the latter will allow you to do things like set counting logic etc. through dialplan operations, but the former appears to be a more direct route to calling the party. (and if need be, there is the ability in queues to run a script on connection iirc).

Hi everyone, after doing the same thing multiple times and struggling to remember how it was done, I have prepared a small tutorial that explains how to save monitored files in different folders per day. This is quite useful becausethe resultingfile system is way more manageable than having maybe 100,000 files all saved in the same folder. You can find the tutorial here:

Hello all, A client of us, needs a queue monitoring system. In realtime he needs to now the PRI status, the agents logged in and logged out, the number of received calls by agent, ....,etc. I am not a call center specialist and i want to find a call center software to offer to my client that fits his needs. I need a monitoring solution for incomming and outgoing calls and a queue management

Hi, Anyone knows if there is a way to play a list of sound file in a round robin mode (at specific interval) while someone in waiting in moh in a queue? Ok, you enter a queue and wait listening to moh, every X minutes a sound file is played from a list of sound files to be played. If that possible and if so how? Thanks for any pointers. Andre

Hello I'm trying to use an AGI that returns the queues status (numbers of available agents, etc ), but I'm having some problems with it (it's still very buggy). Is there any AGI repository with source code samples? Had anyone used an AGI to check queues and agents status? Thanks regards Joao Pereira -- StarTel - A Rede Livre Joao Gomes Pereira www.startel.pt +351 304500650 sip:

Hi, I'm having a question with asterisk queue system, is it a fifo or a lifo or random ? Sometimes when we have people waiting in the queue and new agents are connected to handle the load the first call that is handled is not the one which is already waiting for 4min, but the new one which has just arrived. However this doesn't happens everytimes Is it normal ? regards, benoit

Hello, I feel like I understand how the dial plan works pretty well with one exception. It seems like queues are using the stdexen macro to ring the agents/extensions. Is this normal? Is there anyway to configure this differently? I realize this is a newbie question, but I have searched google/archives and haven't been able to find the answer. Thanks, Elliot --------------

Hello, I'm trying to understand the AMI and use the PHPAGI library to extend and to easy my work ... I'm still trying to figure out how things works, but I haven't found enough resources to make me sure about certain things ... So, I'd like to know if somebody can give me a hand .... ;) My calls are answered almost instantly by an IVR and puts the call on a queue to wait for

We just recently upgraded from Asterisk 1.2 to 1.4, and quickly noticed a change in the behaviour of the queues--a change that we cannot live with. We've used AddQueueMember/RemoveQueueMember to manage logging into and out of our queues for over a year now with Asterisk 1.2, and in that version the queue members were sorted in such a way that the person who had been logged in the longest

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk??

Hello Folks, I am setting up a call center but we have few agents so one agent is able to handle calls of different languages and different queues. For the agent to identify the caller, I want a popup to appear as the phone starts to ring with the caller's number, language (selected in the IVR), Queue (sales, support etc) and any other information (e.g a URL with parameters) I can send this

I am running r79979 of Asterisk Trunk, and I am having problems trying to use app_queue.so. I want to use the extension 510 to be a line where users can call technical support. Extensions 511 and 512 are used by the operators to dynamically make themselves a Queue Member or not. So, operators call 511, and they should get added to the Queue as a Queue member. When users call 510 then, it

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hi, I'm running 1.2 beta1 in a mini call center. I have 3 queues with 10 operators, and I'm running into some trouble because when all the operators are busy answering call asterisk still sends them more, resulting in a "beep beep" (call waiting) over and over again in Xlite audio. An easy solution woud be the use of a "single line" user agent, like firefly, still