asterisk users - Nov 2007 - PHP - Queues - etc.

Hello,

I'm trying to understand the AMI and use the PHPAGI library to extend and to
easy my work ...

I'm still trying to figure out how things works, but I haven't found
enough resources to make me sure about certain things ...

So, I'd like to know if somebody can give me a hand .... ;)

My calls are answered almost instantly by an IVR and puts the call on a queue to
wait for the next available representative. As sometimes the callers doesn't
have the patience to wait a little bit, they hangup ... So, I'd like to find
out how I can know which calls were not answered in the queue.
I currently have my CDRs in a csv, but I'll be storing it in a MySQL
database, and I was looking at it .. and there is no difference .... all calls
are marked as answered ...
I was also trying to find more documentation about manager events to know if
there is a difference on the code for the hangup event ... But I couldn't
find much documentation about those events


Thanks in advance for your help,

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On 11/10/07, Marcelo Freitas <marcelo at conexaocentral.com.br>
wrote:
> Hello,
>
> I'm trying to understand the AMI and use the PHPAGI library to extend
and to
> easy my work ...
>
> I'm still trying to figure out how things works, but I haven't
found enough
> resources to make me sure about certain things ...
>
> So, I'd like to know if somebody can give me a hand .... ;)
>
> My calls are answered almost instantly by an IVR and puts the call on a
> queue to wait for the next available representative. As sometimes the
> callers doesn't have the patience to wait a little bit, they hangup ...
So,
> I'd like to find out how I can know which calls were not answered in
the
> queue.
> I currently have my CDRs in a csv, but I'll be storing it in a MySQL
> database, and I was looking at it .. and there is no difference .... all
> calls are marked as answered ...
> I was also trying to find more documentation about manager events to know
if
> there is a difference on the code for the hangup event ... But I
couldn't
> find much documentation about those events
You should do ResetCDR() before sending call to queue. It would reset
call's answer status in CDR, so call would have queue's answer status.
Also you might be interested in reverting this patch:
http://lists.digium.com/pipermail/asterisk-users/2007-October/199532.html

Regards,
Atis


-- 
Atis Lezdins
VoIP Developer,
IQ Labs Inc.
atis at iq-labs.net
Skype: atis.lezdins
Cell Phone: +371 28806004
Work phone: +1 800 7502835