similar to: QUEUE_MEMBER_COUNT: Bug or functionality ?

Hi, To force user to behave correctly, i want to make a process of disconnecting every member but one (special alarm phone) every day at a special time. I'm thinking of a cron job that will create a "call file" that will dial an appropriate extension to do the job, is this the correct way ? I'm facing two problems however, the call file system is here to connect a channel to

Hi, I'm migrating some macro from extension.conf format to AEL and they are some things i don't understand, and some i don't evan know how to get them working. Example: Doing this "queueMemberList=${QUEUE_MEMBER_LIST(queue)};" won't make any warning message, however the resulting variable value won't be the expected one (a string) but some kind of

Hi, I'm having a question with asterisk queue system, is it a fifo or a lifo or random ? Sometimes when we have people waiting in the queue and new agents are connected to handle the load the first call that is handled is not the one which is already waiting for 4min, but the new one which has just arrived. However this doesn't happens everytimes Is it normal ? regards, benoit

Hi, I'm playing around with asterisk 1.6.2.0 and the first try was to replace my now non-functionning 'app-realtime' macro which emulated RealTime with REALTIME_HASH() There is very few documentation on the subject except for this bug report: https://issues.asterisk.org/view.php?id=13651#c94998 However when i try this syntax:

Hi all, I recently acquired a laptop which brings the grand total of computers at three. 1 laptop, 1 server, 1 desktop. Now the problem I want to solve is the following: Because I work on both my laptop and desktop I would like to sync data in my prj/ directory to my server. So when I logon I sync my data from to server to the computer I currently working on and when I logoff I sync the data

The new app_groupcount looks great for most applications but it a is a step back for call queueing... since app_queue calls physical interfaces and not extensions, app_groupcont can't be used to limit the calls passed to a dynamically added agent. I presently use the broken sip incominglimit feature (even though it's less than ideal as it also limits outgoing calls preventing

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

asterisk-users-bounces at lists.digium.com wrote on 03/25/2015 01:38:26 PM: > I'm looking at enabling autopause on one of my queues where my queue > members are bad about leaving their desks without pausing. > The problem I see is that when the queue pauses an Member it doesn't > jump into the dialplan to do so which means my handy device state > and asterisk database

Hi, So I'm using Asterisk Realtime Queues and Queue members on 1.4.28. I've noticed if there are no people in the queue when a call enters, even after a queue member enters, the call is never rang to him. From the debug, it seems that Asterisk is only grabbing the queue member list upon entering the queue. And not again until another call enters the queue. As a result, a caller will

The Asterisk Development Team would like to announce the release of Asterisk 14.7.0. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk The release of Asterisk 14.7.0 resolves several issues reported by the community and would have not been possible without your participation. Thank you! The following issues are resolved in this release:

The Asterisk Development Team would like to announce the release of Asterisk 13.18.0. This release is available for immediate download at http://downloads.asterisk.org/pub/telephony/asterisk The release of Asterisk 13.18.0 resolves several issues reported by the community and would have not been possible without your participation. Thank you! The following issues are resolved in this release:

... Thanks, anyway for telling as at least, it reflects your needs. > > > You want NT PtMP and i second that, > not being limited on the asterisk > side is a must in the > telephony ecosystem, since the legacy PABX aren't alwsys easy to > reconfigure. > > _______________________________________________ > -- Bandwidth and Colocation Provided by

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for

Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel -------------- next part -------------- An HTML attachment was scrubbed... URL:

I have a group of agents logged in to a queue that is set for ringall. The agents are set to auto logoff if they don't answer in 15 seconds incase they step away without logging out. That works fine, however, if they are on a call and a new call comes in, they are getting logged out too. The phones are ATA's connected via SIP. One thought is that the phones may be allowing a second

Well, sort of :) We have agents using the AgentLoginCallBack functionality. The agents log in using their agent number, with the extension automatically entered for them. When they log out, they again use the AgentLoginCallBack app, but using just a "#" for the new extension (logs them out). Occasionally, an Agent simply refuses to log out. You get a message "That Agent Is

Hi, I have a small callcenter with 3 agents who login using AgentCallbackLogin. They normally receive calls, but needs to call outside also. When they call outside, though they are busy the "show agents" shows them as available, and calls gets routed to them. How can I make them busy when they call outside. Also they also need to move out for couple of minutes or to send a mails

Hello folks, I'm using Asterisk stable 1.0.7 in a small call center environment with 3 queues and about 25 agents. All the agents login using the AgentLogin method. It works great with one small caveat. Not all of our phones (Cisco 79XX's) are using the power-over-ethernet setup, some are using external power bricks. I've run into a problem a couple times where an agent is logged

Dear Asterisk-User friends, After realtime queues are defined, how does it work with the agents? There seems to be no db table for agents. If I can't define agents for the realtime queues in the db, how can agent login/logoff be done? Thanks alot for your help. Thanks, Mark -------------- next part -------------- An HTML attachment was scrubbed... URL:

Thanks Peter, this is very useful feedback. I did manage to change the behavior of LinkOnlyNeeded to correctly import all variables with AppendingLinkage. In fact, I discovered that there was already something fishy. A variable with AppendingLinkage would get imported correctly from the source module if the destination module already contained a definition for that variable and wouldn't be